"Highly recommend!! In 16 years, we have never had a need for a generator. We were told we were on the hospital grid. Well, apparently, those grids change. Over the last year, we have had too many electrical problems with long outages leading us to come to the decision that it would be prudent for us to buy a generator. After doing the research and seeing all the details involved with ordering, preparation, installation, etc, we decided there are too many important details and decided to look for someone to do everything for us. It's incredibly important to know that we came to this decision in December, 2020 (height of generator demand), during a pandemic and during a time of an extreme nationwide generator shortage. While researching, we saw so many people waiting months for a generator from other companies, trying to do everything themselves, waiting for the transfer switch, then an electrician and so on. We figured we would be lucky to have it for next winter. We met with Matt Sanford, he went over everything in detail, looked at the potential sites for the generator and the propane tanks, measured, etc. He could have sold us a bigger generator, but he thought it would be a waste for us to spend extra money on a specific generator I "assumed" we needed. Matt determined the size needed, made recommendations and we, happily, gave him a down payment check. He said 4-6 weeks. I still had my doubts, but here I am writing a review 4 weeks later, because the installation is complete. It is a two-day process. The workers who installed it showed up shortly before the expected time with masks on, were clear and concise, informative, professional and were very courteous of their surroundings including inside the house. In all honesty, I was floored with their demeanor. They completely took me by surprise and it was well above my expectations. When they called to book the installation, I was told the electricity "could be" out for several hours. We planned for several hours. When they arrived, they said it would be an hour or two. It was out for 15 minutes. They do as much as they can in advance so the power is out for as little time as possible, but there can be issues. DO NOT plan that your power would be out for that short period of time. Plan for the worst and hope for the best. The next person, who installs the gas portion, arrived bright and early the next day. He was just as nice, informative and professional as the workers the day before. The communication from the company is stellar. The people they have working for them are fantastic. I cannot say enough good about our entire experience. You WILL NOT be disappointed. By the way, here's something I didn't even know existed until Matt told me about it. Ask about the house surge protector. Even my insurance company had never heard of it. I wish I had known about it when it came out. Also, based on the work involved with the generator, it is comforting to know we are paying them for maintenance, monitoring, etc. In my opinion, this is a complicated machine to install and maintain. They see everything our generator is doing and if something is not right, they'll send someone out before we even know something is "not right". You don't want to be caught in a major outage and have a failing system. You go through the big expense of buying it and installing it, make sure it's taken care of on a regular basis by a professional just like your car, home heating system, etc. I highly recommend this company."

"Installation of a gas generator as electrical backup for sump pumps as I live in a flood zone,. This electrician found the problem and fixed it. Thoroughly professional."

"Diagnosed the problem and repaired my generator so it starts and runs well. I will be using them from now on for all of my generator service in the future. They are a first class company."

"I could not have been more pleased with Payne Electrical! From the scheduling to the installation, everyone I worked with was incredibly professional and made the whole process easy. I had two ceiling fans and a light fixture installed. The two electricians that came to my house were prompt and incredibly courteous, and very thorough in their work. They were also super kind about my small dog that wanted to keep barking at them... I would highly suggest this company to anyone in the metro Boston area, and will definitely be calling them for any future electrical needs!"

"Fast, thorough, and brought a thoughtful journeyman which I highly respect. Installed a 240VAC outlet for my car charger at a reasonable price. Highly recommended"

"Quickly determined there was a damaged outlet causing the outage and repaired it!
"

"Roy and his associates were responsive, well-priced, and efficient. They completed the job within a few days of posting and did an excellent job. Will definitely be working with them again."

"Jim and his team were great to work with on my generator install. I found the entire team at Power Point to be helpful and professional and the installation went as promised. I would certainly recommend them for any generator installation, maintenance or repair. They know what they are doing."

"Not only did the electricians promise to come to install the stovetop as soon as it came in, they came a few days after we first made contact to see what the work would entail and agreed to dispose of the cracked stovetop for us. They kept their promise by coming the day after the stovetop came in, worked efficiently and made sure it worked properly before leaving. My husband and I were extremely impressed with their work."

"This was to install a standby generator. The advance planning was excellent as was the quality of the work. Customer service is outstanding. Price was high, however. LaPlante was the highest of 3 bids received. Nevertheless, I selected them because of their professionalism and customer service."