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"that Roberto and the crew did a great job on the retaining wall and driveway. The workmanship was excellent, and Roberto accommodated my every request for alterations in the design without question. In addition, his suggestions contributed to creating the finished product that I had envisioned."

"Perfectly. Very competent and friendly servicemen."

"Our first encounter with Len the Plumber for gas boiler repairs went well and lead us to purchase a service contract with them for the 15% discount. However once we needed actual plumbing services and after they provided their "free" HVAC annual inspection it all went downhill rapidly. As others have noted the %15 discount is a concept they don't really honor. We were charged $1100 for less than 30 minutes of work for a repair that only required one cut and a simple joint (We had already removed the drywall and trim for access) and about $30 in parts (which by the way good luck getting an itemized bill from these people). On the HVAC side they broke what was a perfectly functioning 4 yr old AC HVAC and then wanted to charge $1200 to figure out how they broke it plus whatever parts they dreamed up needed replacing. They tried to claim the capacitor was bad. BTW - they brute force discharge the capacitors on units as part of their "maintenance check", something they should never do. We had BGE come out since their info was on the installation tag on the air handler and they diagnosed the issue in less than 30 minutes finding the thermostat had been burned up by mis-handling by the Len tech. They also said they never brutalize the capacitors the ways these guys do unless there is already a suspected issue with it. That's because the capacitor could be damaged by the way they handle it at Len the Plumber. So the "free" annual HVAC check cost me 3 days of discomfort and $250. Len refuses to admit wrong doing and will not reimburse us. They got $5000 in fees from us in less than a year so they don't care if we leave because they know another sucker is just around the corner waiting to be taken. These guys should lose their license given their business practices. Stay away from them at all costs."

"I received an estimate in August, 6-7 months before the 2nd estimate which was end of February. I called to schedule an appointment end of February explaining I was no longer cutting all three trees down, in addition I stated the estimate was confusing. The scheduler conveyed the new estimate may be lower or higher. After some minor scheduling changes the estimator arrived end of February, 40 minutes late. Another company arrived at the same time so appointment was very short. I conveyed the pricing in August and also stated it would be helpful to estimate my neighbor's portion of the stump grinding of the roots which is in my neighbor's yard. Mr. Lopez stated what the price would be to cut the tree down and 1/2 of the stump grinding fee. He waived the tree trimming of the tree next to it (probably as it was likely to be damaged from the other tree being removed) and charged a separate fee for two other trees to be trimmed. I received the estimate but had questions whether the 10% discount was applied as the estimate did not have any discounts. The scheduler stated I was not a new customer but she checked with the estimator who stated he provided a discount already. I then emailed them asking if the 15% Angie's List could be applied instead of the 10%. They spoke to the owner and provided an additional discount of $50. I also claimed a deal with Angie's List for 8 hours of work and clarified how that would work. They stated it would probably be more expensive as they stated an hour is per worker (they did not state how many hours the tree work would take and how many workers they would send but I decided to stick with a flat rate as they could send 4-6 workers and my fee did not include stump grinding in that deal). I told the company I requested Miss Utility mark utilities as my neighbor's roots may be in conflict in regards to the root grinding. My neighbor also asked to meet with the company and receive his own estimate (this was already in my estimate so I agreed to meet with them). The company, a man came out of his truck and rang my neighbor's door bell. He did not identify himself as the owner until I expressed surprise that he stated the estimate I received was from a different company. I described the estimators in August (man and woman) and February (Mr. Lopez) and the owner stated, "the tree is big" and I am re-thinking the estimate." I stated his company gave the same estimate twice already. He asked me if I would consider a bucket truck and I stated, "your estimator did not go over equipment with me, I would be happy to move my cars from the driveway." He stated, "if my estimator told you the amount for the entire job, we may honor it but I will get back to you." Note this is after I received in writing two estimates for the same pricing so I was upset that I should receive a third estimate. My neighbor told me to wait and see. My neighbor emailed me if I had another contractor as this one is not working out. After some debate over how to proceed I asked him what happened. He stated the owner called him and stated, "I am not working for your neighbor due to her poor behavior." I found this strange as I did nothing wrong. My neighbor was told the job is cancelled and he has my tree roots in several places in his front yard raised up about 10 inches above the ground but is willing to live with it for several more years (the previous owner of the house lived in my house for 29 years and did not cut the tree down). Despite my statement I would refer the company for future business they told my neighbor I was the reason they cancelled the job. They never contacted me nor did they respond to my email regarding my statement that my neighbor was told the job was cancelled. I was also surprised at the owner stating he would grind 3-4 inches in the areas marked, "conflict" don't dig within 18 inches of marked utilities but everyone has there own business practices."

"I accidentally broke the PVC pipe leading out of the condensation drain coming out of my air conditioning unit. (This may seem to be a minor problem, but that is only because you didn't have to haul the buckets of water produced during this heat spell to the sump pump drain.) I put in the request on Monday afternoon. They arrived first thing Tuesday morning -- early. It took them all of about 15 minutes. I could not ask for better service. They were prompt, professional, friendly, and courteous."

"Fabulous experience! could not have gone better. Communication spot on. Arrived promptly for estimate and emailed it immediately. they charge $600 and had other estimates for $900, $100 and $1400 for same job! sent out Miss utility and once that was complete they were ready to c ome out the next day. they had to push is to one day later due to an unexpectedly long job but they came the next day as promised. They communicated with me by phone, email and text to let me know off the schedules and any chances. Did the work with a team of 5 and large, well-kept machines. removed the stump and removed all the debris and place was in perfect condition (minus our dead tree) when they left. final payment request came in promptly and was easy to pay online. I would hire them again without any hesitation. VERY happy with the company."

"Nathan Eagle was wonderful to work with. I had quotes from other companies including one that gave me a multi-page contract with all kinds of exceptions so one really didn't know the final price, and then I received a quote from Eagle. Gave me understandable quotes that included all I needed. Due to our new septic not being at least 100' from our well, he changed his quote to install a BAT septic system per Baltimore County. His second quote was more than I wanted to spend, but the county had a grant program with funding available that paid for most of the cost of the new tank and its installation. He was usually available when I called or texted. A hard-working person who's actually hands-on."

"Roberto cane to give an estimate and offered to complete the work the same day. Excellent price to remove the trees. Everyone was friendly, professional and did an excellent job. I highly recommend this company and i will contact them for future projects."

"Job was done correctly and on time"