Get matched with top siding pros in Grantsville, MD

"My older house looks much better with the new siding. Nice sales person and project manager."

Universal Windows Direct was founded in April of 2002 by William Barr and Michael Strmac. It was their mission to create a home improvement company that offers high quality home improvement goods at the best possible value. What began as two guys in a 350 square foot office quickly grew to become one of the nation's leading remodeling companies. Today, Universal Windows Direct represents thousands of customers and has a rapidly growing network of locations nationwide, all of which are actively involved in the communities they serve.

"Very helpful, friendly and professional."

"Great work. Will be keeping the contact for future work and recommendations!"

"Everything was completed as promised. They were very busy, it took a while to get the job done. (weather, etc...) I would use them again
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"Prior to all Castle installations you could feel strong draft blowing from one side of house to other. We are amazed at the difference after Castle windows/sliding door were put in. We can actually sit downstairs w/o covering up with blankets now! And the whole bottom of the house is one solid comfortable temperature now too. It's like being in a new home now, with the temperature control and comfort one would expect. We highly recommend this company & their quality product. FYI - having your custom windows made to order does take a bit longer of a process, but it is worth every second of the wait."

"Made an appt. with Castle Rep, James, for 17 windows and vinyl siding. He spent 1 hour talking about how great his company and windows are before finally getting down to the issue. We were told that CASTLE makes and services their own window, with all the best technology and technicians available. The price per window for energy efficient came out to over $1,200 per double-hung window! And since they make their own products, we could not find a way to compare quality and price with other manufacturers. But his per-window price exceeds the average price of $500-700 by A LOT! When we balked, he made a call to his "manager" to see if we qualified for a "special promotional" discount. If we were to commit right there on the spot, we would get an additional 10% off! Still way to high. We said we would think about it (he got sad and snippy), and that we wanted to hear about the vinyl siding quote before we made any decisions. He told us he could not give us a siding quote until his company did an "eagle view" measurement, which would require another appointment! We had no intention of sitting through ANOTHER high-pressure appointment. High pressure, long-drawn out presentation and he would not leave us with anything in writing! No brochures, prices, nothing! He refused to put anything in writing and we could not have a break down of labor and costs. I even asked him if I could have a copyhh of the window warranty and he said "only if you purchase right now." And they did not come prepared with references or previous job locations! When we further researched the company, we found they did make very excellent products, but the #1 complaint was by far that they did not honor their lifetime warranty and that customer service was horrible. In the end, we chose not to do business.."

"They came to appointment actually could do both our projects. The deck and the siding --gave us a good price. This is a family run company which we liked--It was started by the man me mets father. One brother does the sales and the other brother came out the next day to measure everything exactly. We were given a start by date and a completion date. They had a book to show us many of their jobs done over the years. Hopefully they will live up to our expectations."

"They did a very good job. They were quick and I am very happy with the work that they did for me."

We have over 25 years of experience. Customer satisfaction is our main priority. We are your affordable and professional choice. We understand that your needs are important and we want to take care of them for you. Please call for references.