Get matched with top garage door pros in Truro, MA

"Thanks again for being so easy to work with! Your staff was very efficient and professional! The door looks great!"

"Very professional"

"He did excellent job and he's very good."

"PLEASE SEE LESSONS LEARNED IN CAPS THROUGHOUT. In fairness, they had just lost an employee and their office was harried, but mine was definitely not a good experience. I paid $375 for the title V inspection. 2 guys came, poked the ground for 5 minutes, didn't find a riser and cap, & left saying they could not do the inspection and would have to excavate the site. LESSON ONE: require them to pull the prior Title V before coming out, which would have given them the depth of the system ahead of time. Capewide would not give me a quote to excavate, only said the excavation equipment cost $170/hr to rent. They then excavated, said the system failed because the distribution box had to be upgraded to a H20, filled in the hole and left. Next Capewide sent me a bill for an additional $2285 for the first excavation (with no breakout) and a quote of an additional $2600 to upgrade the DBox. They refused to credit me for the $375 they charged me for the 10 minutes their first inspectors poked around. LESSON TWO: check the last Title V before you start. If you have a walk-out basement, the system is going to be deep. If the previous owner didn't install risers, you are going to have to excavate. Be sure to only hire a Septic inspection co. that has their own excavation equipment. I said I wanted to check the 6 year old Title V inspection to see why the previous inspector passed it before I paid the additional $2600. This was not a criticism of Capewide rather the 2012 inspector. They were not enthusiastic about my going to the County. LESSON THREE: The town inspector said the requirement to upgrade to an H20 was only for new builds, mine was grandfathered and did not need to be replaced. I had Capewide on the phone to ask them some questions and the town inspector pulled my cell out of my hand saying they wanted to explain to Capewide directly. Capewide told the county inspector they had 'learned something', They next called back and said the sides of the box were collapsed. After I left the County office, the Capewide inspector called me and tore me 'a new one' for putting him in the embarassing position of having to speak to the inspector. I tried to explain that the inspector had grabbed the phone but he wouldn't have it. I decided to get another quote before proceeding, especially since they would not break out the $2600 additional expense and called an excavation co. that did septic inspections (and owned the excavation Equipment). The 2nd company quote me $1650 or 37% less. They did the work. I monitored and photographed it. There was slight degradation in one of the walls of the Dbox but it was not collapsed. If I had gone to them in the first place my cost would have been $3300 vs. $5260 from Capewide. I have kept my recordings of the calls with Capewide. Again, not a good experience."

"This is the first negative review i have ever written about a service provider in my life- I am at least 8 weeks into this mess- problems too numerous to detail including the new battery failing and they put a hole into the new door so that i could access the car in case of a power outage -while i waited for an electrician to install power the battery has repeatedly failed -i was treated as if it was my fault- instead of customer service it was customer blame- they told me i should have power but no one said anything during their sales pitch when they told me it would be ok until i did get power-when i asked for a reduction in the price due to numerous issues beside the battery- the div mgr said "i am your advocate" i heard nothing for 2 weeks then 'oh we can't do anything'- nice advocate-I asked for a reconsideration but no response yet- installer quoted me a price on a part but later the office said no it was $50 higher- i believe in my opinion this company does not care about its customers and i would strongly urge consumers avoid them. I am sending them the full payment and i expect they will cash the check quietly and then write a response trying to switch the blame. I made a huge mistake dealing with this company-"

"I'm pleased with them the price was really good, the guys works hard, very pleasant ,good job, it was a complicated situation but he did a nice job he's a good guy and I never had any issues."

"Great service! Did a temp repair at no charge to keep our old door functional while awaiting delivery of new door. Replaced door and all tracking in a bit over two hours. Also helped with choosing the design - the new door looks perfect!"