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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"Professional, responsive, timely, and very clean. Completed numerous drywall repairs. Did an excellent job and very reasonable pricing. We will use them again. Also painted and matched drywall pattern."

"Mike seems like a people person that wants his clients to be happy. We really enjoyed working with him & felt he gave us honest advice."

"Great contractor , have built 5-6 houses together and does a great job ! "

"He completely remodeled my bathroom from the subfloor up. He was super friendly, efficient, and had great customer service. I will definitely be using him again!"

"He did an absolutely horrible job, I had to have him come back out and fix a bunch of stuff. We ended up painting the walls and they are so many imperfections. For someone who claims to have a ton of experience, it honestly looks like I hired a guy who just started. I?m gonna have to put in so much extra work to fix all the crap he messed up."

"David and Paul cleaned up as they worked and asked me for feedback every step of the way. They even went back out for brackets despite not having much time to spare, which I can’t thank them enough for doing."

"Couldn't be more pleased with the job they did. Crew was friendly and explained everything. And job was completed below the estimated cost!"