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"I typically do not leave reviews, but my experience with Tom Drexler Plumbing was so poor that I feel compelled to share it in hopes of preventing others from wasting their time and money. I initially contacted the company to address a leaking faucet in a spare bathroom. I was given a vague appointment window of 8 AM to 5 PM and informed that if I didn’t answer a call prior to their arrival, the technician would not show up. When the technician arrived, he spent time criticizing the company’s hiring practices rather than focusing on the repair. He determined that a full tub and shower replacement was needed, quoting over $1,000. The work could not be done the same day, requiring me to schedule another appointment. The technician arrived late and took the entire day to complete the job, spending a significant portion of time sitting on my staircase visibly exhausted. The installation was subpar—both the faucet and showerhead were protruding nearly two inches from the wall, and the showerhead was visibly crooked. The faucet and showerhead were protruding so far out they couldn't even be caulked. My wife documented the issues with photos. She sent them to me after the tech left. I immediately called Tom Drexler, informed them of the subpar work, and requested a different technician to correct the poor workmanship. A new technician arrived the following week and made the necessary adjustments. However, within four days of using the shower, a leak developed in the ceiling of the kitchen below, and our toilet began leaking from the base when flushed—suggesting possible plumbing pressure or blockage issues. I contacted the company again and scheduled yet another appointment. Despite being given the same 8 AM to 5 PM time frame, no one showed up, and I had to follow up myself to learn the technician wasn’t coming. Eventually, another technician did visit and claimed the ceiling leak was due to "residual water" and dismissed the toilet issue. When the ceiling stain continued to grow, I called again and requested a supervisor. The supervisor came a week later, concluded that the issue wasn’t related to their work, and left without offering any solutions. Altogether, I had to take four days off work to accommodate this series of visits. I now need to hire another plumber from a different company to resolve the ongoing leak. Based on my experience, I cannot in good conscience recommend Tom Drexler Plumbing. The quality of work, communication, and overall customer service were consistently poor throughout the entire process."

"BUYER BEWARE!!!!! This company is all about getting their $99.00 for the estimate, selling you an annual service fee and then quoting exuberant prices. Not really sure if they really care about doing the actual plumbing work. Recently gave me an estimate for a job of $500. Learned later after from another plumber that what they wanted to do was actually not correct AND should have cost no more than $250. Had I used Fayette Heating / H20 Mastero, I would have paid $600 for a job done incorrectly. At least the 99.00 I paid kept me from damaging my house further. There are a lot of reputable plumbers in Lexington. Suggest you look elsewhere"

"Best price compare to other companies. Easy to work with. Showed up on time and completed the project in one day! Highly recommend this company. Nice to find honesty in a company."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"Online repair. He has helped me in the past and I cannot say enough nice things about him. The next day I had a tiny issue and he responded immediately. Thorough. Thank you!"

"Extremely dissatisfied with my consultation! First off, booked an appt due to Toilet tank seal leaking and needing to be repaired/replaced. I book an appt for them to charge me $89 for them to tell me exactly what I told them was wrong in the first place. Second, the options presented to me where astronomical and absurd. I'm talking about a toilet repair mind you! $1375 for them to replace my toilet altogether. $591 to install a toilet that I purchase. Or 721 to rebuild the current toilet. I settled for paying $89 for those options I suppose so Free Estimate as advertised isn't correct! I'm an Army War Veteran and I refuse to be ripped off by companies like this one. I can buy a brand new toilet at Home Depot for $1-300 and install it myself in under an hour. Thanks for nothing and enjoy my $89!!!"

"It went very well! Tim came to the apartment and looked at the issue. He told me that he will place the order for the new and more efficient unit than the old boiler and install asap. Tim's crew came the following Monday to demolish the old boiler and installed the new boiler on the same day. The new boiler was up and running on the same day. It was a smooth startup!"

"My experience was Terrible! Owner called me 1 year After work completed and said I didn’t pay my bill (which I had already). Mentioned this to a friend and she said Zach Gammon pulled the same double-billing scheme on her! Incompetent employees , shoddy work, left tools on job site. Charged me $1,000+ to dig a new water line 10 feet one winter. Use at your own risk!"

"Despite having several large trees in and near our yard, we decided to investigate the possibility of installing solar panels. We were upfront with the companies we contacted that our main concern was viability for our particular site, but also made it clear we would like to do the installation if at all practical. Icon was the most responsive and also the least expensive of the quotes we got. On her initial visit, Rachel, our salesperson, expressed concerns about the trees but said we would get a good estimate of potential electric energy production based on a follow-up site visit. We proceeded to that stage, and based on the estimates decided to install panels on both south-facing and east-facing sections of our roof. Jaye at Icon was particularly good to work with, quickly generating new plans as our thinking progressed. The installation went well, with one notable exception. The wiring through our attic was performed sloppily, with excess cable winding across the insulation and several flexible ducts inadvertently knocked loose from the collector box supplying HVAC to the upstairs. I felt that Icon did not take full responsibility, but the electrician absolutely did, and made things right. In the end, I give him a lot of credit - and also Icon for selecting such a responsible individual to subcontract their electrical work to. We have had the panels for over a year now. We have had no issues with any of the equipment, no roof leaks, and much lower electric bills. Still, production was below Icon's estimate by more than 30%. I would be the first to admit that our situation is more difficult than average to estimate, but this amount of error is surprising and disappointing. It is small consolation that Icon was not the only company to be so over-optimistic. Overall, I think Icon did about as good a job as possible for our situation. I just wish we had a more realistic idea going in what we were likely to get out of the system. [Cost does not include tax credit.]"

"The Dixon team is great. Great transparent pricing, showed up on time, and no surprise charges when unexpected things arose. Can't recommend Dixon team enough when it comes to plumbing needs. They are my first call every time."