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Recent Pool Installers Reviews in Columbia

• AquaProof, Inc.

  5.0

  Our lower level was taking on water every time it rained. We have lived in our home for 14+ years, and we can finally sleep when it rains!!!! Not a drop of water inside. The crews that showed up here really impressed me with their work ethic. I hope that they are well-paid, because they were ALL working in cold, drizzly, nasty weather and didn't slack off at all. I have the utmost respect for each of them. They were all well-mannered and did not leave until the site was clean. They arrived in a timely manner and did whatever it took to accomplish their tasks. KUDOS TO AQUAPROOF!!!!!!show more

  Kathy H.
• Kayak Pools Midwest

  1.0

  We purchased a 16 x 32 above ground Kayak pool with a deep end and deck, signed our contract in June. After signing the contract and paying the down payment most everything we were told prior changed and we were informed of multiple extra expenses that we were not told about prior to purchase. When we spoke with the salesman, we made it abundantly clear we were purchasing the pool to use this summer. We were assured that would not be a problem, he told us that the pool would be installed 7 -14 days after they received payment, he stated that the contract would say 7 -21 days but it would be about 14. That did not happen, we went from 7 -21 days to 21-28 business days then an additional 2 weeks tacked on. Our pool is still not installed and we are well passed the timeframes we were given. We discussed the location of the pool with the salesman which we chose because we have an outbuilding with electricity, he and my husband discussed the voltage and we were told that would not be a problem, we could run an extension cord if need be as long as it was buried. Only to find out later that is not the case, our warranty would be voided and we had to have a electrician install a different plug and bond the wiring to the pool before we backfilled. The backfill we were told we had to purchase treated plywood, required that we coordinate water being hauled with the installation of the pool. The list of surprises goes on and on. Our pool was finally delivered on August 19, I emailed Tammy to let her know it was delivered and clarified with her that we should hear from the installer within 72hrs, and she assured me that we would. We didn't hear from him until 5 days later, after I emailed Tammy and told her he had not called. We finally got an install date of Sunday August 30th between 8-9A, reminded me we needed to have the water there between 5-6p we arranged that and of course the completion payment.. However, the installer did not show up, didn't call, didn't answer his phone, nothing from Kayak. After noon on Sunday, he texted me to let me know he had a health issue and another installer was assigned to our pool, stated that he thought Kayak had called us. I sent 2 emails to Tammy, one letting her know I had not heard from the installer and then one after I heard from him. No one reached out to us on Monday ( Aug 31) I emailed them to find out what was going on, I was told that the installer and a few of his crew were ill, they were working on getting another installer, Tues I was told another installer had my work order and he would be calling me to set an install date, Wed I was assured that he would be calling me, today is Thurs and I I still haven't heard from anyone about when my pool will be installed. In full transparency, Tammy did say she was adding $200.00 in Kayak Cash to our account for future purchases due to being out of timeframe and Kayak offered to waive the $1000.00 completion pay for the " hiccups and delays" with the stipulation that I write a positive review and send them a screenshot, I declined that offer. Our pool was finally installed on 9/10/2020. However, in order for that to happen we had to for go part of our vacation and our order was not complete, we are still waiting for our solar cover reel. John and his installation team were amazing and I could not be happier with the work they completed. Unfortunately, that's the only positive experience with this companyshow more

  Rhonda B.