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"Job was good, clean up after themselves and they were prompt. They even communicated when they were 5 mins away. "

"Great work"

"On 9/5/2019, Mike Huffman with Huff’s Tree Service was out to our home to give us an estimate to remove from our backyard a birch tree, grind up the stump and haul off the stump grindings. We signed a contract with Mike for the job to be completed in January/February 2020. Mike informed us that on any job that he estimates, he is actually on the job site when the work is performed. On 2/7/2020, employees from Huff’s Tree Service were out to complete the job but Mike was not on the job site. Mike’s crew did a great job on cutting down the tree. However, when they were hauling the branches out through the side yard, the branches were too wide to fit between the house and the wood fence causing damage to the garage door jamb and casing and damage to the 6’9” double wide metal gate. When Mr. Tibbits brought this to an employee’s attention, Mr. Tibbits was asked by the employee to go back into the house because he was slowing them down. Mr. Tibbits let the employee know that he was bringing to their attention that they were damaging our home. Rather than cut down the branches to prevent further damage, they continued work in the same manner. When the job was completed, we were advised by one of the employees that he was the job foreman. We let the foreman know about the encounter with the employee and that the stump area was high and not ground level. We looked over the stump area with the foreman. The foreman informed us that he thought an AT&T flag was in an area on one side of the stump so they really did not want to dig out farther on that side. We let him know that the technician with USIC had just been out that morning and the technician informed us that the area had been cleared for AT&T and Evergy. We let the foreman know that we would take a shovel to the area the next day and if we could not dig because of any large roots, we would call them. We called Mike Huffman and advised him of the problems that we had with the job being completed. Mike did not offer an apology for the damage to the house and gate, the employee’s rude behavior, or him not being on the job site. On 2/82020, we sent Mike Huffman pictures of two areas where we had tried to dig but were unable to because of the tree trunk and large roots and asked that we get on the schedule to have his equipment back out to our home. On 2/10/2020, we contacted USIC and talked again to the technician and verified that he had marked the area clear for digging. Mike Huffman was out at our home in the afternoon with the grinder and completed the stump and root removal."

"He came and started right in. He got our dishwasher out in good time. Will try and give him a call back when needed again."