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"I added or made changes to the scope of work (siding). Satisfied with work, guys are great. Wish they had more availability for more work."

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My original 4x4 wooden posts that were supporting the swing gate doors were not substantial enough to support the weight of the doors, and so the gate was leaning over and was unusable.

I hired Moore Construction Services to:

• Remove 3 of the 4x4 wooden posts (that were set in concrete).
• Backfill 1 of the post holes with dirt (it would not be used for the new posts).
• Dig the other 2 post holes an additional 10 to 12 inches deeper.
• Set 2 new treated 6x6 wooden posts in concrete into the post holes.
• Re-hang the swing gate doors.

Moore Construction subcontracted the job out to a fence company.  The finished job was acceptable, although there were a couple of hinge installation errors that I fixed myself.  For example, one hinge was installed upside down, was missing a lag bolt, and wasn't making proper contact with the supporting fence board.  Another hinge on the other door was not making proper contact with the supporting fence board.  I felt that without proper support, the hinges would fail with use over time.  

To my knowledge, the General Manager from Moore Construction never stopped by for a follow-up inspection of the work.  If he had then surely he would've noticed the hinge installation errors.  I did, however, receive a follow-up phone call where I had the opportunity to complain about the hinges ? but it seemed hardly worth mentioning, even though it bothered me.

We?ve used Moore Construction Services in the past and were extremely pleased with their work ? that is why we used them for this job.  So, perhaps because the work was sub-contracted, this was just a ?one-off? experience where the quality of work didn?t quite measure up to their past performance.

Finally, the one thing that was a constant annoyance was that the General Manager, who came out to give the repair estimate, he could never seem to get my email address correct for correspondence with me.  After not yet having received a quote from him for the work request, I called their office and spoke with Amanda (who was very attentive).  She forwarded to me the GM's original email to me with the quote.  I saw then that he left part of my email address out and that's why I never received the quote.  When I replied back to Amanda to accept the quote and authorize the work to be done, I copied in the General Manager to advise him of his error with my email address and asked him to correct it in his address book.  It just annoyed me because when you intend to use email as the communication platform, then it's imperative to ensure you have your customer's email address correct.

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"It went great! Charles was easy to get a hold of and was able to get me scheduled right away. Both the owner and his helper were very knowledgable and creative when it came to troubleshooting my projects. He helped me fix a door that wasn't shutting properly and he also helped me with my hardwood flooring project. They helped me find a solution that was not only simple but saved me money too. Charles also had a lot of creative ideas for other projects around my home which I appreciate and is something you don't see everyday in a contractor. They were very personable and won't hesitate to use them again in the future. I highly recommed Charles and his team. They were awesome!
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"The quality of the work was well done.  Greg and Adam are very responsive.  Adam does excellent work, and very fast once he had all the cabinets, etc.  The thing folks need to know is that it takes a very long time to get cabinets custom ordered and to get granite selected and cut.  Make sure you build this in.  Overall I think this project took too long to complete (over two months), but the overall final product was really great.
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"HOWEVER, he found a company in OH that could create a textured brick and then found a company in northern IN who came and hand stained every brick to match our existing brick.  If you didn't know our home had damage, you wouldn't be able to tell.  They did a beautiful job.  The reno took longer than I thought it would, but they had to find the brick and I know that was a chore. Plus to get on the schedule of the brick painters. Great workers and great job.  .  
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"Brain tore off and replaced my hail damaged roofing and help me choose the color and type that I needed. He and his workers are very concerned with the way the work is performed was well as taking care of the surrounding area around your house. Each night grounds was walked for any scrapes of roofing and nails. Extra care was always taken. Would recommend him to anyone needing help with insurance companies, Brain handled all of my insurance companies questions directly."

"We just purchased our first home, which we love for its historic character. So much of the original house was still in place when we moved in, including the windows. And while we loved them for their historic charm, they were in pretty terrible shape. We chose Legacy and they did a superb job installing the perfect windows that blended perfectly with the rest of our home. We would not have gone a different way with that selection."

"Steve and his team were very professional, on time and on budget. The work was excellent as well. We will be repeat customers!"

"Curt's experience and design ideas helped us complete our vision of converting a screened in porch to a 3 season sun room. His knowledge and friendliness was above anything else we had experienced previously. He is a credit to the industry and sustained a high level of quality work through his team of sub-contractors. We highly recommend his services and have received high praise on the work that was carried out. Thanks again Curt."

"Loay Jabbar provided the information I needed quickly and clearly. I immediately signed up for full coverages for our two homes because of the discounts offered and because of the quality of service that Loay is saying and promising Choice Home Warranty provides to its customers. I have bad experiences with other home warranty companies so I am hoping I found the best company that would deliver the best service."