Get matched with top carpet installation pros in Paoli, IN

"Horrible! The workers did not show up each day until about 10am (or later) and would leave around 2-3 pm (and that’s including an hour for lunch) so not much progress on the house daily. I was told my house would be completed within 1-2 weeks, instead it was about 2 months. All that and we were left with a less than mediocre result. I honestly don’t think these people have ever installed vinyl siding before. I have had a lot of the siding fall off and I put back myself, all the top pieces of siding fell off at least once, they came and replaced but the pieces fell off again after they left. I realized they don’t even own the notching tool for the top row pieces (or even know it exists). I had to go purchase this tool, notch the pieces and reinstall myself. Also noticed some of the siding nails were drove in tight, you cannot do this with vinyl siding. It has to be able to move with the temperature changes (can’t wait to see what happens this winter). I still have 2-3 pieces that need replaced but they are at the highest point on my house at the peak (requires a man lift to access) and have been told by the owner several weeks ago they are coming back to fix it, I’m still here, holding my breath. This company might be ok at building a small deck or maybe some bird houses but if your looking for quality craftsmanship, as you should when it comes to your home, this isn’t it."

"Paul and Megan are very friendly and professional! The floors look amazing!"

"The salesman arrived at the correct time. We told him that we were getting quotations for carpeting the sewing room. We looked at samples and selected one, but told him that we were having some work done on the sewing room and did not have a firm completion date for the carpentry and painting work and would not sign a contract until that work was done and we had made a final decision on the carpeting company. We also told him that we might change our minds on the carpet we had chosen based on the color of paint we use on the walls of the room. He seemed very disappointed that we didn't sign a contract at that time. Two weeks later, I called Empire Today's 800- number and said we were ready to do the carpeting. The salesman returned at a time that my wife wasn't home. I told him that she wanted to see the sample to confirm that our original choice would go with the paint. He said he had already made one trip to our home and if she wanted to see the carpet, we would have to go to Empire Today's showroom about 10 miles from our home. He said we could change the carpet choice without penalty if I signed the contract now. I signed the contract and gave the salesman the 10% deposit. When my wife returned a few days later, she said we should go to the showroom with the paint chip to confirm that the colors did coordinate. I left a message on the salesman's cell phone and texted him asking for the hours of operations of the showroom. After more than 24-hours, I received no reply to either the phone message or text. Then I called Empire Today's 800- number and asked the customer service representative what the showroom hours were. She informed me that Empire Today had no showrooms and the one the salesman told me about had been closed for a long time. To me, that said that the salesman didn't know what he was talking about or he intentionally lied to me to get me to sign the contract. At that time, my wife was ready to cancel the contract even though the 72-hour grace period had lapsed. I called the 800- number asking that a different salesman come to the house to show us the samples. An appointment was set for two days hence at 1;00 pm. At 1:00 pm on the appointed date,k the original salesman called said and said he wasn't coming and he had already used too much gas for a single room job. After discussing the matter, we decided to go ahead with Empire Today since she didn't want to wait another two weeks to use her sewing room. As it turned out, the carpet did coordinate with the room decor. The two men who installed the carpet did an excellent jog, so that part of the job went well. We used Empire Today last year and had favorable results. Unfortunately, it would seem that this salesman was more interested in reducing his personal costs rather than maximizing his future sales potential. I would hire Empire Today again only if a different salesman handled our work."