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"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"They were on time as was expected and they did a great job. I would highly recommend them and I would definitely hire them again."

"It went very well! Tim came to the apartment and looked at the issue. He told me that he will place the order for the new and more efficient unit than the old boiler and install asap. Tim's crew came the following Monday to demolish the old boiler and installed the new boiler on the same day. The new boiler was up and running on the same day. It was a smooth startup!"

"If you are looking for stellar service in the area of residential mold remediation, look no further than AdvantaClean Midwest!  AdvantaClean.com My technicians (Jose Garcia & Kyle) are some of the hardest workers that I have seen in a long time. I had a very serious mold problem in the crawl space of my home. It was causing me to have severe headaches, runny eyes, and respiratory problems. When they began work on my home, they put me at ease by letting me know "not to worry that they would take care of the problem". They were absolutely correct! The very first day after they started to work, I noticed a marked change from what they had accomplished after only one day. I was actually able to sleep through the entire night without waking up and without a major mold headache incidence. These two individuals left a marked impression on me and were most professional and knowledgeable in their field. They spoke to me in layman's terms that even a total beginner that knew nothing about mold would understand. They are definitely a credit to the company that they represent. I would wholeheartedly recommend this company - and in particular these two representatives."

"This is the first online review I've ever written -- my experience with this company was that bad. Three aspects that deserve attention: 1) I placed an order and tried to cancel six minutes later. Turns out they don't accept cancellations. 2) I couldn't find a phone number, so I had to work the return/refund by email. The exchange was painful -- so unhelpful I felt like I was interacting with a bad chatbot. 3) I ended up eating shipping costs (expected) and got hit for a 50% restocking fee (unexpected) because I refused the package instead of paying to ship it back. Didn't matter that it went to the correct address, was clearly labeled, and had prior return authorization. So I ended up with a $21 refund on a $60 order, and a lesson learned about where not to buy appliance parts."

"Excellent execution, first rate people!"

"The person performing the service had to make several trips because one of the "new" parts turned out to be faulty. I found both Complete Protection and their local repair contractor to be both very responsive and totally professional at every stage of the repair process."

"We had our entire home system replaced by Mike King Heating&Cooling. They were quick, professional and did quality work. Anytime I have needed their assitance, they are always quick to respond. Melissa in the office is both patient and pleasant to work with when you call in for service. Excellent Experience - highly recommend."

"LG&E replaced my gas line. Had to have a contractor come out and re light the furnace, stove and water heater. They found a leak in the house. I called every 24 hour plumber I could find in Louisville. Then I tried Becht/Givens. I received a follow up call in under 30 minutes. Anthony Owen was very patient with me, while I was panicked. He explained pricing from the simplest problem, to replacing the whole thing. He came out, found it to be a very simple issue, fixed it, re lit the water heater. All of this ....in less than 2 hours. I will always use these guys from here on out. Didn't try to stick me with unnecessary crap. Very respectful. And ...oh yeah....less than 100 bucks. Thank you."

"There is a short story and a longer story for those of you that like to read in full details and those of you that just want a glimmer of what happened and why I suggest staying away. SHORT STORY: Terrible communication from start to finish. I'm rather certain (as are 2 other companies) that they did not complete the repair that they said they did. They can't prove to me beyond a reasonable doubt that they did and refuse to give me my $800+ back. Also, all of their employees have been nothing but rude except Ryan Martladge who I spoke to after the first incident but he isn't back until Wednesday (7/20/21) and everyone refuses to let him know that I've called and asked to speak to him (even before he was out of the office). Very untrustworthy. LONG STORY: We had a leak in a very odd spot so we knew it had to be related to the roof and not plumbing. The first time we called, they rather quickly decided it was the pipe boot that goes over the bathroom vents and "replaced" both vents. Terrible communication is what did me in the first time. People just showing up unannounced and in unmarked vehicles, etc. The second time I attempted to use them, it got way worse. The leak randomly came back 6 months later and I had spoken to Ryan Martladge after the first incident and he told me to call him if the problem came back to give them another try. Kingdom was my first call with the leak reappeared and they sent out Austin Collier. Austin showed up and was here for about a total of 20 minutes. He went on the roof and couldn't see anything obvious so he decided and told me that it had to be the part that goes along the seam where the two sides meet and that we should replace it. He said he'd send me a quote. Which I still have yet to recieve. After I received no quote, I called two other companies to come out and both other companies spent 2+ hours trying to figure out the source of the leak and after going on the roof (and knowing that I had told them that the pipe boots got replaced in December 2020), they both came back and said that they were very certain that those pipe boots weren't new. Also, both other companies ended up finding the source of the leak which had absolutely nothing to do with the pipe boots. I attempted to reach out to the company to ask if they could prove that they did the repair that they say they did, and all I got was an order form (which that only proves you ordered something but not that it got installed) and a "before" photo from very far away. They had no other proof and refused to give me a refund on what I'm quite certain they did not replaced. I hope they learn to take before and after photos if nothing else."