Get matched with top ceramic tile pros in Smithton, IL

"Okay, so earlier this week I was angry with you empire for a couple reasons. But as I'll explain below, you've really come a long way to rectify and impress me with your customer service. Here's what happened. A few weeks ago I purchased Cool Breeze carpet for my whole house to go over the tiles that are currently in place in every room and Northbrook Terrace vinyl plank flooring to go over tiles in kitchen, dining room, and butlers pantry. Install date 7/19 arrives and the install team lead by Juan arrives (very nice, professional and knowledgeable) they do the walk through and inform us that the carpet can't be laid over tiles, it's the wrong type. You can imagine our frustration, our salesman completely screwed up. $11,000 is a big screw up. Juan was trying hard to make it right, but he couldn't, he wanted to at least put down the vinyl but alas he didn't have the right transition moulding to do that without carpeting. But dude was really trying! So, by this point I'm totally ticked, salesmen are supposed to know their products! Needless to say at this point my house is in complete disarray as I'm ready for flooring, I'm upset and now don't know what my options are. So I get a hold of the salesman who is going to come back out to my house Monday evening and show me products that will work over my tile floors and try to save the sale. He shows up and is of course apologetic, he's a nice person so I try to make the best of the situation and let him show me the products; we find one that is suitable sign the paperwork and find out that now I'm looking at weeks before I can get an install which has just got me beyond depressed because now I have to live with my house essentially torn apart and in chaos because what's the point in unpacking everything that I've put away in order to prepare it for install and do twice the work? So before he leaves he gives me the customer service managers phone number for the area John Merrell, so I call him the next day which was Tuesday the 20th and leave him a voicemail he calls me back within the hour and immediately starts to try to make everything right. Boy howdy did he, this man went above and beyond to make it right! Suffice to say my new flooring guaranteed to work in my house is getting installed tomorrow. Talk about customer service! I am very impressed on how empire took a negative and turned it into a positive. They saved me money to boot! So, that being said I'm impressed. The reason I initially picked empire was because the products are made in America and are mostly all recycled or have a lot of recycled product in them, but the reason I chose to stay with empire after the debacle of the wrong product was their outstanding customer service."

Welcome to Raymond's repair and renovationsllc. We proudly provide the highest quality of service and craftsmanship for each aspect of your project. Our depth of knowledge and experience solidify our belief that customer service stands as the highest priority. We eagerly look forward to working with you and making your vision a reality. Give us a call, text or email today, and let us get started!

"Sean Dugan completely stripped and refinished our front door and touched up our kitchen cabinets, and did a phenomenal job. From the very beginning, he was thorough in explaining the entire process and setting expectations. His workmanship was exceptional, and his attention to detail really showed in the finished product. Sean is highly professional, detailed-oriented, and takes pride in his work. He also did a fantastic job cleaning up after the project was completed, which is greatly appreciated. We are extremely pleased with the results and highly recommend Sean to anyone in need of his services. His quality of work and commitment to customer satisfaction are truly outstanding."

"Very responsive and got my job in quickly. I had a few projects and they did them all in great time and excellent service."

SRV Solutions, LLC offers quality services to clients at reasonable prices. Our courteous staff has the professional tools and experience necessary to help with your home projects. We specialize in kitchen, bath remodeling, major renovations, flooring, tiling, interior and exterior painting, drywall and more! Call today to get in touch with our staff, and to learn more about what we have to offer!

As 30+ years experience carpenters, we are always prepared to take on your projects with precision and care. We pride ourselves on being courteous and polite, ensuring a positive experience from start to finish. Our approach involves actively listening to your needs and preferences to deliver tailored solutions. ???? We understand the importance of clear communication and collaboration to bring your vision to life. From the initial consultation to the final touches, We are dedicated to providing exceptional craftsmanship. ? We are ready to start, so contact me today. \n

C-MAC Development, LLC offers quality services to clients at reasonable prices. Our courteous staff has the professional tools and experience necessary to help with all your needs. We specialize in interior and exterior painting, kitchen and bath remodels, flooring, window installations, fences and decks. Call today to get in touch with our staff, and to learn more about what we have to offer!

"It went very well. Looks really nice. Newer finish on tiles is wonderful. They used 2 different colors for me."

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Simply amazing!  From the estimate to the completion of the job, this company was top notch.  I needed a more cost effective solution than replacing a tub and all the tiles.  This was it and I could not be happier.  The end result was better than I imagined.

Pete, my technician was prompt, very courteous and meticulous about his work.  He kept me updated all along they way and provided clear directions for after care. 

Now that my tub and tiles are done, my floor is looking a little sad and neglected.  I'll be calling Pete and Miracle Method soon to fix that problem :-)

Great company and I highly recommend them.

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"I Asked Angie's List for help in finding a provider that could replace 4 damaged kitchen tiles.  They provided me 3 names and after reviewing reports I decided to try Tub Company.  I sent email with pics of the tile and in a day or two received a call from Jeff, the owner.  I explained I had replacement tiles and original grout. He asked a few questions but felt the pics provided enough info to give a bid over the phone.  I agreed and we set up an appointment.  Eli showed up.  He was very professional and courteous.  He did state the repair would kick up a lot of dust as grout would have to be cut with grinder.  Jeff had already alerted me to that over the phone.  Importantly I did express my concern about limiting the dust as best as possible.  Eli really did do a good job of sealing off the area as best as he could with plastic.  He also covered the kitchen cabinets, opened window and placed a fan in it to draw as much as possible outside.  He also used a grinder that had some sort of vacuum to draw as much of the dust as he could. Eli replaced three of the tiles and was able to patch a small chip in one tile so it did not need replacing, thereby saving me one of the few replacement tiles I had left in case I need a future repair.  Can't tell where chip was.  Good match. He set the tile and then let it sit overnight to get a good seal.  He then came back next morning and grouted.
I can't believe how much better the flooring looks in the kitchen.  I guess we just tolerated the cracked tiles and got used to it. My wife and I are very pleased with the job Tub Company did.

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