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If the chemical compounds that make up pet pee haven’t been properly neutralized, the smell of urine can be reactivated with water and linger even after cleaning. You may also notice a remaining pee smell in carpets if the urine has soaked down to the carpet padding, which is more difficult to access and clean than the carpet itself.

Virtually any material in your basement can absorb and hold onto musty odors, including building materials like wood framing, insulation, drywall, and flooring, as well as cloth furniture, clothes, area rugs, cardboard boxes in storage, and more. If you’re looking to get rid of the musty smell in your basement, it’s a good idea to remove or replace these items and address the underlying moisture issue for the fastest results.

Yes, some carpet stains can be permanent. Stains that have been sitting for a long time (weeks, months, or years) are much harder to remove because they have had time to dry and set. Other types that may be permanent include oil-based stains and dye stains. While some cleaners can help, they can also risk dyeing or permanently changing the carpet's color. If you have an old stain and are unsure of the cause, it's best to call a carpet cleaning professional. If DIY methods and professional cleaning fail, you may need to replace that section of carpet or learn to live with the stain.

It’s not necessary to tip an upholstery cleaner, and it’s usually not expected by the professionals in the industry. However, tipping between 10% and 20% of your total cleaning cost is a nice gesture and a good way to show your appreciation. You might consider tipping if the cleaner gets a particularly stubborn stain out without damaging the material, or if they go above and beyond to clean an antique piece of furniture using special methods to keep your furniture safe from damage.