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"I know of no other contractor who has total customer satisfaction as his top priority like Mr. Flanagan does. He is absolutely the best.
My basement sustained ankle-deep water as the result of an outdoor basement stairwell drain that violently backed up because its circa-1951 drain line led to the street storm sewer (by design). That sewer was overcome with water during a storm in the summer of 2010 that featured a tornado in my western-suburbs area. Soon after pumping the water out of my basement with a mobile pump, the mess prompted me to (once again*) call Mr. Flanagan (*His crawlspace crew had done a beautiful job finishing my dirt-floor crawlspace with a concrete floor and wall insulation a couple of years earlier).
After the basement waterproofing project described in this review was complete, however, I was disappointed with the workmanship: The concrete work looked less-than-professional (out-of-flush with sump flange and the stairwell drain, plus way too many swirl marks and splattering) in the stairwell and basement's appearance areas. In short, it just didn't look like his business's flawless concrete job that was done in my crawlspace just years earlier.
Mr. Flanagan agreed. With no questions asked, he immediately had a different crew come to my home, tear out all of the previously laid concrete and drain lines and replace it with the workmanship that he would expect his crews to use in their own homes. The re-do of the project at least had met my high expectations for its cosmetics. And, of course, I hoped it was a sufficient waterproofing solution for my basement.
Fast forward just a few short years. Affter having perhaps sustaining that 100-year event with the Chicago-area rain storm of April 17-18, 2012, while my neighbors are pumping water out of their basements, mine remains bone dry. Thank you Mr. Flanagan and Crawlspace / Basement Waterproofing Solutions for a job (design and installation) well done. Your basement waterproofing solution indeed deserves an A+.

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"Professional and have recommended them to friends for additional work. Very satisfied."

"PROS: Were quick to respond that they could do the job on last minute notice.
Owner fairly responsive via phone and text.
Reasonable pricing
CONS: As with many projects, went a week over schedule.
Dumpster and cars left in my parking lot when all the spots were already accounted for. Made it nearly an unusable space.(In company's defense, they were having a ton of trouble with the dumpster company). Even after they were told this nothing changed.
Did not provide accurate updates of the work and what the end result would be.
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"He showed up on time. Got in and got it done. Didn't mess around. I would hire him again."

"Some water after 1st repair, they came back and fixed it. Now no water!"

"I needed someone fast and they responded immediately and where very flexible! They also considered the most cost effective options !"

"I purchased a big deal from Angie's List and their services turned out fine. They were a little late. I gave the fellow a little bit of a leeway and he took a little bit more leeway than I would have preferred.  In fact, I was getting ready to give him a call and he sent the crew over, and they did the job. I just paid them the flat amount; they did not try to pressure me with any add-ons or anything like that, which was fine. I was actually wondering if they were going to do something like that, but they did not. So that was certainly a nice thing. They did what they said they were going to do. They were acting like they were in a big hurry. They were two guys and they worked as a team, and they were gone in, I think, like about an hour or something like that. It was like at least a week, if not two weeks, before they actually did come back and as I said I had been getting ready to call them in trying to find out what was going on when they finally did show up. I thought they would call in advance which they did not, so I was a little bit disappointed about that. I did not see them doing anything what I would call sloppily; they were kind of in a hurry. I did ask a question and they did do some certain tertiary types of things, like part of a gutter guard had fallen off and they did put it back on, which I had requested so that was fine."

"Had a patio installed. The crew worked hard, finished ahead of time. The patio came out better than I had expected. After the concrete set they came back, they completed the finish work, cleaned up there tools and excess materials. Fixed up the lawn. They are a very professional and reliable company and I would recommend them to anyone."

"Very happy with the work they did. Price was very good. The workers were very nice and friendly."

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I wasn't sure this would end up to be a good idea but, it turned out a very pleasant experience. They did it all from start to finish. They spent the first day and a half gathering the trash and debris left by the tenants. They must have pulled four trailers worth of mess out to the dump. Then they went through the whole place; removing nails from the walls, doing the patchwork on the plaster and lathe (where we wanted it repaired and pulled out where we wanted drywall replaced), sanding all the spots and removing the mess. Then they started in with the heavy repairs in the putting in a couple of windows and hanging the drywall where needed, they taped off all the walls, fixtures and windows to ready it for paint. After painting and waiting for it to dry; then they started outside clearing out the brush and debris left behind. They also worked to dress up the yard with great ideas like window boxes and fresh flowers! . They did all the paint work inside the house and finished up by touching up the outside paint. They went back through the house last time and shampooed the carpets, cleaned the stove and fridge, and put fresh new chalk in all the needed spots. I know I may not have all the right terminology but, these folks Really saved the day! When they left the place was spotless and the time and money we spent was well worth giving up the headache of that mess to someone else and finding they'd done a great job! Wonderful!"