Get matched with top window shutter repair pros in Cairo, IL

"The customer service from choosing the window treatments to having them installed was excellent. The communication was always prompt and professional. We would definitely recommend their services."

"The entire crew from the sales rep to the teams performing the repairs were great. All friendly and informative. The were timely and cleaned up when they finished the job. I would hire them again."

We take great pride in our experience, expertise, quality, and customer service that we provide to meet the consumer’s needs. It is our mission to provide excellent workmanship and complete customer satisfaction from start to completion of a project. In order to understand the needs and expectations of our customers, we take great care to work and communicate with every customer in a professional manner. Our reputation is based on service, safety, and quality, regardless of how large or small the job.\n

"He connected to my computer and fixed the problem.
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"Where do I start.... I called Dave once we closed on our house. The entire Interior / trim needed wallpaper removal, and fresh paint. Luckily I had and empty house to work with for about a month. He made sure he squeezed me in before we moved, which was a huge plus. After discussing my budget, we came to an agreement on a price that was more than reasonable. He and his team worked day / night / weekends to make sure it was done on time. I took forever to pick out colors, etc... and he never was impatient with me. He finished 90% of it on time, the other part was because I couldn't make a descision on color for that area. He came after we moved in and knocked that out promptly. Any touch ups, fixes etc that were needed, he came and did with no issue. He even took the liberty of going out and purchasing all the new air vents, and other things we needed. He even came back and repainted the kitchen completely after we wanted to change the color. I would highly recomend his company, and will use him again. Stand up guy."

"RESPONSIVENESS TO NEEDS
There are different measures of success on any project and different constraints and issues that will challenge those measures.  My primary measure of success was a DRY basement, and Brian?s proposal to deliver it was comprehensive. He was committed to meeting my request while satisfying my second measure of success: do it at an affordable price.

ESTIMATE
Brian does all estimates himself instead of sending out salespeople (which I appreciate).  I scheduled Brian's first visit in the days following a large rainfall that caused flooding in neighboring areas, so his schedule was packed. Understandably, Brian was crunched between appointments when he arrived slightly behind schedule, but he had kept me updated in the hours preceding his arrival.  Brian quickly conveyed a focus on resolving the seepage problem.  He also listened to my concerns, identified primary and secondary issues, and said he would send a thorough e-mail containing precise details for a solution with a cost breakdown.  He arrived and left in about hour, and within a couple days he sent an e-mail estimate with two options. 1) A complete basement drain tile system with crack repairs, or 2) a partial system that he believed would resolve the problem at a lesser cost. He offered to allow me to "upgrade" to the full system in the future and pay the difference between the two estimates. This type of offer was not even discussed by the three other companies (two big names and one small business) that came for estimates.

With the exception of the extended (years-long) payment / financing options offered by the larger companies, Brian?s proposed solution was almost a hands-down winner.  The other small company was comparable, but after sending the initial estimate, Brian offered to return on the weekend to give me the opportunity to talk again when there was more time.  Other companies' approaches to doing exterior excavation ranged from doing minor reinforcement to not even wanting to touch it.  Brian, in contrast, said he can?t honestly guarantee a dry basement when he didn?t know what the previous repair looked like.  He offered to completely excavate the two walls that had work done previously and to replace (if necessary) any inferior quality materials with his own fix.  Now we're cooking with gas!  The cost of the job remained competitive, and this ?extra mile? effort on top of everything else fully satisfied my need to be 100% sure the seepage would be stopped.  I opted for the full drain tile system.

TIME
The timeframe Brian quoted was in line with all of his competitors: 2 days max.  The time element of the job met some challenges, taking 5 full working days to complete, (Tues-Fri plus half days Sat-Sun).  The reason?  The crew found the floor was new, dense 4-inch concrete poured on top of the original 4-inch concrete floor.  This meant twice the work for the breakup crew that was prepared for a conventional job, making it impossible to accommodate the original time frame. Brian promised to never leave a job unfinished, so he juggled his crews' schedules to make daily progress, and he never once raised his price despite the extra time or material (concrete) required. I was very grateful.  He also personally came to finish the job on the weekend rather than pushing it out to Monday or Tuesday.

EXTRAS AND RESPONSIVENESS
Some plumbing in the floor was impacted by the concrete breakup and required repairs due to its age and condition.  Brian took the time to find the exact materials I requested for the repair and installed them.  I was not present at installation so he took photos and video and sent them to me via smartphone so I could verify he got it right.  What other contractor does that?! He also paid attention to every detail for laying out the design of the downspout tie-ins, finishing touches, and every single special request I threw at him. He also spotted an additional leak in the corner of the foundation and sealed it up as well. His commitment to resolving every issue to my satisfaction was outstanding.

Brian made himself accessible via phone, e-mail and text, and he responded quickly to inquiries.  I wanted to know every detail of the work, and Brian accommodated. Another totally unexpected surprise came when Brian discovered that some of the promised work did not need to be performed, and he provided credit for this instead of using the difference for my extra requests.

SATISFACTION
"You'll be happy," is Brian's mantra.  He addressed a couple gripes - dust exposure to the first floor space; a few trampled plants outside - by providing equitable financial credits.  These professional oversights on his crew's part are unacceptable to Brian, and credit on the final bill was all he could do to make up for it.  Overall, the crew was polite, and one even brought a stack of extra floor tiles from his personal supply to replace some I'd lost during demolition work I had done weeks earlier!

From start to finish, despite delays and minor shortcomings, Brian executed on the proposed project by 100% nailing the two most important measures of success ? quality and cost. As for timing, the job ran long but Brian didn't quit until the job was done. I never expect perfection; nevertheless, Brian aimed to earn my satisfaction as his primary goal. I give an A+ on nearly every category, taking a point or two away for the issues mentioned.

Rain is coming in the next two days, and I'll only edit this review if the repairs fail to deliver a dry basement.  I am posting this review before the rain comes as a vote of confidence that I won't have to change a word.

The most important criterion to assess a job well done is whether you'd recommend a service provider to a family member or friend.  In Brian's case, I absolutely would."

"Everything was done and fixed accordingly. Repair guy was pleasant and listen well. Overall, good job."

"A tree branch fell on an outbuilding knocking off a wood burning stove chimney and damaging the cedar shake roof.  Mike was able to come out the next morning after I called to assess the damage.  He promised to be back that afternoon to start the repairs and he kept that promise.  This impressed me a great deal as it was a 30 minute drive each way.  He patiently explained what they were doing each step of the repairs.  At one point he ran into some unforseen difficulty which ended up causing the repairs to take much longer than expected, but at no point did he consider any shortcuts.  He insisted on doing only the best work even though this was only an outbuilding and no one would be looking at it.  It was getting late in the day, but Mike insisted on completing the work as the weather forecast called for rain the next day. The repairs ended up taking up to sunset, but the forecast was correct as the next day it rained a lot.  Mike called me that day to make sure that there wasn't any leaks.  Agape is a great company They perform only excellent work and they stand by their work.  I wholeheartedly recommend them for any roofing needs..
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"These folks were very professional, but my expectation was different than the actual item delivered.  I anticipated they would want to see photos, know dimensions, really "get" my room so they could help me with a design.  I expected something that would reflect my room and help me visualize a design plan.  You know a sketch that took in my window placement and size, doorways, t he fireplace, etc.  They linked me to an online tool that asked several questions about my design style,  I thought it was a great start, but it was actually THE input session.  I did send along some photos as well.  While I hope they were considered in the response I received, it wasn't really evident.  What came back felt more like a moderately canned response built using a visual library of options on their side.   I only completed two of the three rooms I was going to do, as the result wasn't quite what I was looking for.  We'd have been more successful if the description was more detailed about the actual deliverable.  Nice folks and thorough in their follow-up.
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We are capable of a wide range of projects from small sink repairs to room additions. We install flooring,doors,windows,drywall repair, siding, decks,roofs, no job to big or to small. I am owner operated and have been in business 10+ years. Honest, respectful, and courteous, service offering reasonable rates. Thank you