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Purcell Service
4.6(
19
)
Carpets or Rugs - Clean - For BusinessCarpets or Rugs - Clean OffsiteCarpets or Rugs - Clean Offsite - For Business+1 more

Serving Buckley, IL and surrounding areas

In business since 2007

Free estimates

Emergency services offered

"The technician arrived on time and promptly began diagnosing the air conditioning system. When freon levels were checked, it showed that the levels were showing an over charge of the system. When some of the freon was bled off, the numbers went all over the place. The tech cleaned the air conditioner using our own hose, which was not put back in its proper place after he was through with it. We were then advised that we would have to "wait and see" if their repairs would have any effect on the ability of the air conditioner to keep the inside temperature below 79. The tech left and advised they would be back later in the day, or the next day. We paid the bill for the service call and the cleaning of the air conditioner, even though our hose was used. That was $152. After several hours, it became evident that the repairs were having no effect. We waited until 5pm for a phone call regarding a follow-up. At that point we called Purcell, and were told that a tech would be out to follow up. When he arrived, he looked at the system again and couldn't uncover any new issues. We then asked for a quote for a new air conditioner/furnace. At this point, the techs savvy car salesman like skills were quite evident. In addition, they don't participate in the current Ameren Act-on-energy rebates, which would add up to $800. To make up for this, the tech offered a $100 off his total price for the estimates, which ranged from $3400 to $17000. Over the next few days, we had 4 different companies come out to give us estimates on new air conditioners. One company wanted to inspect the current air conditioner we had, to ensure that nothing could be done to the current unit. Upon inspection, it was found that the compressor of the air conditioner was not functioning, which would not allow any tech to get accurate freon readings. This explains why Purcell was receiving errant readings. My question to Purcell is this: What exactly did we pay 152 for? The tech should have recognized that a part as big as a compressor was not running, but he missed it. So long story short, we paid $152 to Purcell for them to mis-diagnose an air conditioner and for them to use our hoses to spray water at the air conditioner unit, and then not put the equipment away. We chose this company due to their good ratings on angies list, but I feel this review should serve as a red flag to any of you who are considering Purcell."
Recommended by84%of homeowners
Steamatic of Champaign Urbana, Inc.
3.8(
2
)
Carpets or Rugs - Clean - For BusinessCarpets or Rugs - Clean OffsiteCarpets or Rugs - Clean at Home

Serving Buckley, IL and surrounding areas

In business since 2010

Free estimates

Offers commercial services

We are an ethical, honest, and professional company. We are easy to communicate with, always working with you until the job is done right and to your specifications. When working with our company you can expect integrity, prompt service, and superior customer service, always leaving the job site clean. We take pride in our services and enjoy turning new clients into repeat clients. You can count on us to get the job done right the first time. We will meet with you at your convenience and will not keep you waiting. Call us today for your free estimate. You will be pleased you did. Thank you.

Recommended by50%of homeowners
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Carpet Cleaning questions, answered by experts

If the chemical compounds that make up pet pee haven’t been properly neutralized, the smell of urine can be reactivated with water and linger even after cleaning. You may also notice a remaining pee smell in carpets if the urine has soaked down to the carpet padding, which is more difficult to access and clean than the carpet itself.

Cat pee has a strong ammonia-like smell, so if you smell cat pee but don’t have a cat or don’t suspect your cat has any accidents, there could be other issues at hand. Aside from pet urine, your house may smell like cat pee from leaking freon from an old fridge, mold, spilled cleaning supplies, or even outside odors from nearby farms.

How long carpet dye lasts depends on the quality of the dye and the application process. At a minimum, dyed carpets keep their color for a year, but some can last longer. Many factors affect how long carpet dye lasts, including the amount of UV rays that hit the carpet, causing it to fade. However, the good news is you can have your carpet dyed annually to keep up the color.

Yes, many services include cleaning as part of the repair process. Confirm with your provider.

Whether you tip before or after a carpet cleaning depends on when you’re available. If you’re home when they finish up, you can give them their tip after. However, if you need to leave before they’re done or if you won’t be home at all, you can prepare the tip beforehand and leave it for them in an envelope.

The Buckley, IL homeowners’ guide to carpet cleaning services

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