Get matched with top carpet stretching pros in Star, ID

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"At the end it was poor build quality. James, I understand it was your contractors and not you but still .... ultimately you are the general contractor and it is your responsibility. That is why we paid you the big bucks .. you are supposed to know if your contractors that you hired do quality work or not. We did NOT get the BEST quality and are sorely disappointed."

"All the stains came out of the carpet! Adam is the owner and he is very professional and works fast We are very happy with how clean our carpet looks we "

"She does carpet cleaning for me. Some residential and others for rental unit. Great work."

"Anthony was very polite, efficient, and fair. I would highly recommend this company to any of my friends & family."

"They are always professional and they do a great job for a good price. I'm very comfortable recommending them highly."

"I discovered petpee.com when I was searching online for ways to remove the urine odor from our 10’ x 14’ Karastan wool oriental rug. I had planned to clean the rug myself, but I was intrigued by the videos I saw on YouTube of petpee.com’s owner, Meir Martin, demonstrating how he cleans rugs like mine. I searched for petpee.com reviews and was blown away by the number of glowing reviews that had been written by satisfied customers. I knew then and there that I wanted to turn my rug over rug to Mr. Martin to finally get rid of the urine odor that had been building up for over 10 years. I called him and got a quote of $1079, which included shipping both ways, cleaning the rug, and a guarantee that I would not be able to detect any urine odor when my rug was returned to me. After getting over the sticker shock, my husband gave me the green light to send the rug to petpeepee.com. I think he was more interested in getting rid of my constant complaints about the urine odor than the actual odor itself! Mr. Martin walked us through how to pack up our rug for shipping via UPS, having us send him pictures to make sure we had prepared it properly. Even though we followed his instructions, I received an email from UPS 5 days later that my rug had been lost. I was regretting my decision to send my rug off for cleaning, UNTIL Mr. Martin worked his magic! I’m only the second customer in all the years petpeepee.com has been in business to have her oriental rug go missing, but that was to my benefit, because Mr. Meir knew exactly who to call (in Utah, of all places!) to track down my rug. Mr. Martin called his contact at UPS every day to check on whether my rug had been found and kept me posted each day for a week. On the seventh day after UPS reported my rug had been lost, Mr. Martin called me with the happy news that my rug had been found!!! Apparently some of the tape I had used to secure the label to the package was not completely flat and caused the label and bag to tear. Mr. Martin received my rug via Next Day Air from UPS on August 23 and began the cleaning process the next day. I loved receiving videos and pictures of the rug being cleaned and getting updates from Mr. Martin throughout the process. (You can see my rug being cleaned on YouTube by searching “Removing urine odor from a supersize Karastan rug.”). We received the rug back on September 2, and it smelled as fresh as it did the day we bought it! It looked so clean and new – worth every penny we paid to have petpeepee.com clean it. I really need more than five stars for my recommendation of petpeepee.com and Meir Martin. He is a true professional and the best communicator of any service provider I’ve ever encountered. I will be sending him more rugs soon! When I do, I will be VERY careful about packaging them, including using a HEAVY DUTY bag and taping multiple labels on the inside and outside of the package and making sure EVERYTHING on the outside is smooth and flat. If you want your rug to be free of urine odor, send it to petpeepee.com with every confidence that it will come back as good and fresh as new!"

"My biggest issues: Possible mold and damage to floorboards due to cleaners, damage to furniture, major inconveniences to the household, and no follow-up on resolving issues. The first cleaning left the floor soaking wet and required us to call them out again to fix it after 4 days (pictured). This caused a musty smell, and possibly damaged the floor underneath (we will be looking into that). The second cleaning sucked up the water, but then left a heavy cleaner smell throughout the house and did not remove the cat pee smell. We paid for nothing but a week of inconvenience with loud fans, furniture moved everywhere, and multiple tries to reach out and get this resolved. I vacuumed after the second cleaning and came away with a full container of dirt and debris, so I don't believe they cleaned anything (pictured). Other service disappointments: Unprofessionalism. On the first cleaning, I was discussing charges and final instructions with the cleaner. As we're talking, he stops and looks at the box of donuts on my counter and says "Oh, Krispy Kream. Mind if I have one?" Before I even answer, and as I'm saying "Oh, actually there are only two left and my husband hasn't had any," he's opening and reaching into the box to grab a donut. I gave him a cupcake we had next to the donuts because I felt so awkward about the whole exchange. A minor issue compared to everything else, but still worth noting. I wanted to give Zerorez a chance to fix the mistakes before I left feedback/reviews, so I called multiple times. I was told that customer service couldn't do anything and that HR or the boss would call me back later that day. I received no call back that day, or the day after (today). I have had too many inconveniences and possible major expenses caused at this point. I have shared my experience with family and friends, and now will be sharing this post on all public review sites to warn people of the damage and unprofessionalism of this company. We will be examining the floor, and I will reach out to them again if we find any further damage."