"Savana has been such an amazing person to talk to and receive information from about windows. We never knew there was so much that goes into a window and itâ s install and she gave us all her knowledge. We werenâ t sure if we wanted new windows yet but she made us feel so much better about getting them sooner. She has honestly been such an awesome person to talk to and spend 5 hours with! It wasnâ t all just about windows and bathtubs we got to know her and her company. Weâ re excited to have new windows for the winter and not learn what winter is like with 90 year old windows. And weâ re even more excited to be able to open our windows without them being painted shut!"

"From the salesmen to the installers these men were too notch! Love my new windows!"

"We are extremely happy with how our new windows and new front door turned out. After some unexpected challenges with the way our home was built, our installation crew quickly and efficiently adapted to make sure our windows and door were installed with expert care. Every time we see our new beautiful picture window we are left breathless! And our beautiful front door is the perfect upgrade for the look of our home. Thank you RBA!"

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"My computer (Windows XP) was running very slow and had become almost inoperable. It was taking a very long time to process anything, especially anything to do with the internet. IE was taking 100% of the cpu most of the time. Jim worked on my computer remotely for several days defragging, cleaning, anti-virus, malware, etc., but could not get it to perform anywhere near where it should. We decided that I needed a new computer. Jim built me a new computer (Windows 7 with racing stripes). The new system works very well and I am pleased with it. When Jim switched my files over from old to new, the Kodak Easy-Share program with my pictures did not get transferred. He has promised to make that transfer when he installs a new door covering the DVD reader which was broken upon setup. I will update this review when this occurs. I am very pleased with the new system and would do it all over again if a similar situation were present.
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"Sales process was good, courteous and helpful. Installation instructions were easy to follow. Did have a small issue with one sensor which was easily solved with a call. Control panel is easy to use and well constructed. Phone app is the best part. Not a big fan of a 2 year contract and the monthly rate feels a little high, but definitely a decent system. I had emailed them a question pertaining installing on double hung windows and never received a reply, but other than that their phone support prior to that was good."

"CHW responded to my online claim quickly and set up an appointment with a service company to come and repair my thermostat in two days time, which was great! They gave me the name and number of the service provider as well. When the day came, I called the company about halfway through the service window given just to check on timing, and they had no record of my appointment!! Luckily, they were able to fit me in and a repairman came out and fixed my thermostat, so all was well. However, if I hadn't called to confirm the timing, I would've been left sitting and fuming all day! I shouldn't have to confirm with the service company once CHW has confirmed the appointment with me."

"Over the years we feel like we have gotten value from this service, however, there are constraints on that value.  They have replaced dishwashers and air conditioners etc. for us when ours have died.  They replace one for one - equal quality for equal quality.  We have been allowed to upgrade (by paying the difference) to better replacements and then they have covered those new replacements.  All in all, it has worked for us.  Here is why they don't get a better rating from us.
They obviously negotiate deals with repair/replacement providers which means you are not high priority for these providers which is reflected in their responsiveness to your needs.  This past few years, it appears like they are far more reluctant to replace equipment.  As an example we have two 18 year old air conditioners that break down at least twice a season.  For the past three seasons it seems as if they have practically rebuilt the things vs. just declaring them dead.  Each time there is a service call, we pay $75 so it has begun to add up.
Today, (Saturday) our hot water heater began delivering rusty water and when we checked it, we saw that it has apparently been leaking for awhile and so is likely close to bursting.  In my mind this is an emergency.  AHS (who heard the whole story0 called a company which called me right a way but the earliest they could get someone out was Tuesday.  This is the absolute maximum time window in our AHS agreement (48 hours - business days).  It didn't matter that between now and then we could have 60 gallons of water flood our house.  I called AHS and asked for another provider.  They first suggested that we shut the water to the house off (really?) but they did contact another, who did not bother to call back (they were open at the time of contact).
My husband and I went to Angie's List and called one of the A rated companies.  Long story short is they were here within an hour and we will have a new hot water heater today.
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