Get matched with top chimney cap pros in Tipton, IA

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."

"Excellent! He’s been great at fixing issues we didn’t know about in our new home. I will recommend and continue to use him."

"I had my AC installed by Kale company about 5 years ago and I have always talked highly due to the good job they did. Well I referred my mom to them and it did not go so well . After a few visits $700 later no AC working and no credit given. Apparently there was a hard start kit on this brand new AC unit at their new house and no one told my parents about this . A hard start kit apparently helps the compressor start. Why would a brand new AC unit need this you ask....well we were wondering the same thing. Apparently the hard start kit was disconnected to see if AC unit would run without it and it would not ( this also was not told to my parents ) So why would we dump $ 400 of freon into a brand new unit that is obviously a piece of shit. Well after that was added compressor or I should say hard start kit went bad. Was this the company's fault probably not but they could have informed my parents of this hard start kit before dumping more money into a AC unit that was not functional w"

"Alex did several jobs for me and my clients. Always amazing and does great work."

"Ben knows what he's doing! He's the best in the business. He goes above and beyond for his clients. His prices are very fair compared to others I've dealt with in my 1926 home. After the Derecho, we discovered my chimney had shifted. He came in and rebuilt it. It is a real beauty now. He ended up doing chimney and masonry work for a lot of the neighbors on my street after the Derecho. Free estimates are a bonus too. I highly recommend him."

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."