Get matched with top asphalt driveway pros in Pella, IA

"We hired Mike because of Angie's List rating. He started this project on May 1st, 2019 and he said it would be a 2 - 3 week project. Mike's policy is he does the labor and you buy the materials. We ordered tile which was delivered a month in advance by the tile company. When Mike started laying the tile it was discovered there were 2 different finishes to the tile (glossy and matte which was the tile company's fault). Mike didn't notice this my wife did. This is where things started to unravel. The tile company couldn't get the matte finish we wanted for another month because it was back-ordered. So it was up to me to track down another supplier (which I did in Louisiana and had it shipped within 3 days. From that point forward it was like pulling teeth to get Mike over here to work on our project. He would show up for a few hours on weekends and said he had other projects that he had scheduled so he would have to do ours when he could find time. He claimed our project became bigger than we originally talked about and it compromised all his other projects ( we had one additional request to move a toilet and install a half wall which HE AGREED was fine to add). We had him install a vanity which required moving some plumbing (Mike went with me to pick up the vanity). He later complained he didn't anticipate it would require moving plumbing so that set him back (isn't it a contractors job to measure things?). When moving the plumbing he had to remove drywall. After he moved the plumbing he installed the vanity without repairing the drywall he removed so now it's impossible to fix. We wanted bullnose in our shower niches and he complained it was time-consuming. So we went to get another tile trim solution that would be easier to install (this required me to drive to Omaha to pick up product). I had the product back on Monday and he didn't come back until the next weekend to work on. We had electrical and plumbing work that could have been worked on without Mike but he wouldn't send them over to finish. To get a hold of Mike and have him respond (basic communication) was almost impossible. Mike was supposed to install a shower door and paint to finish things up. When I said we wanted to pick out our own shower door and paint he got angry. He actually got into a shouting match with my wife. We wanted Sherwin Williams paint and he actually said "I don't paint with Sherwin Williams. I never have and I never will. If you want Sherwin Williams do it yourself!" That was the last straw. I asked Mike to come pick up his things and we were done. Now I'm having to find other contractors to finish the job (drywall, plumber, electrician, tile). The contractors that have come in are appalled at the way we were treated and the shoddy work that was done. It's the middle of July and our project is still not done. We're hoping we can finish by the end of July. THIS PROJECT WAS A NIGHTMARE! I WOULD NOT RECOMMEND THIS COMPANY FOR ANY KIND OF WORK! CRAFTSMANSHIP, COMMUNICATION, PROFESSIONALISM, DEPENDABILITY, RESPONSIVENESS, AND BASIC LACK OF CUSTOMER RESPECT DOES NOT COME CLOSE TO THE A RATING FOR WHICH WE HIRED THIS COMPANY."

"They were absolutely wonderful. Will sure recommend them"

"Accu Level overpromised and underperformed. We reached out to have a simple job performed as part of selling our house. From the start, we were told the work could be performed prior to closing. Due to timing and this promise, we did not get any other bids. Upon receiving the contract, we paid the deposit within one hour. From this point on, there was no communication from the business that was not initiated by us. We texted our rep and called the office every day from this point on to see when the work would be scheduled. There was no proactive communication whatsoever. Finally, one day before closing, our real estate agent demand a date to be scheduled and it was scheduled two weeks after closing. Thankfully, we had a flexible buyer who was willing to close without the work being done. On the day the work was supposed to be scheduled, with no notice, it was postponed for another week and the buyer had to find a time to reschedule. This had to be communicated to me by my realtor and not the business. After the work was done, I reached out to our rep to explain how disappointed we were with the customer service. This was verbatim his response: "Please understand this is not our normal scenario and there were people let go/had responsibilities changed because of it." I asked to speak to his manager. Upon speaking with the manager, he said they weren't willing to do anything to make amends for the lack of customer service even with his rep openly admitting that they did not meet their promises. The manager quoted back terms of the contract to me that they are allowed to reschedule and I explained that this was not a contractual dispute, but a complaint about customer service when an employee openly admitted fault and he was not willing to take accountability for his employee. I asked to speak to his manager. This conversation happened two weeks ago and I'm still waiting for that call. Don't use this business if you want any level of customer service."