"They were busy with another job, but came over to see what needed to be done on the install. Said that they would be over when they finished the current job that they were working on. It turned out to be pretty involved job because the original guy who contracted with Home Depot did not get the correct measurements, so he left it in garage saying that it couldn't be done. Pro Handyman Services figured out a plan of action, explained it to me and did a very good job! I definitely would hire them again!!"

"Well, the first time the replacement was ordered it was the wrong one, which of course, delayed the installation a week. When it was finally installed I had to pay an additional $850 for code upgrades. This I was not informed of by Home Shield. Then we noticed that there was water on the garage floor and found that the pipe coming in from the wall was leaking at the wall so had to call the plumbing company back out to fix it. They first tried to say it was not their fault but since there wasn't a leak before they installed they did fix it. I have used Home Shield a few times before and never had a problem. Some of the companies they use are not the best so you have to research them before you commit. I have found HS service to be good if you do your homework. At the end of the day I was without hot water for almost 3 weeks but it was do to the plumbing company they sent out."