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Water Softeners questions, answered by experts

No. You should never directly drain a water softener into a sewer cleanout. This practice is illegal in many areas because it could allow raw sewage to get into your drinking water and make you seriously ill. Many places have codes requiring a specific seal, pipe, and a large air gap between a water softener and a sewage cleanout. Check out Florida's Plumbing Building Code as an example of what these restrictions might look like.

Most of the U.S. has hard water, especially across portions of the West and Midwest. The areas with the hardest water include parts of Texas, Oklahoma, Kansas, Colorado, New Mexico, Utah, Wyoming, Illinois, North and South Dakota, Ohio, and New York. You’ll find soft water in parts of New England, the Southeast, the Pacific Northwest, and Hawaii.

Selecting the right system depends on testing your water to understand the contaminants present and considering your household's water usage and specific needs, such as removing specific contaminants.

You should not use a water conditioner with a water softener because a water conditioner changes the chemistry of the water and causes the ion exchange in a softener to be ineffective. Choose a water softener if you have hard water or well water, and use a water conditioner if you need to remove certain contaminants.

The average cost to install a water softener, including the system and labor, is approximately $1,500. However, the total price can range widely from $600 to $6,000. For some complete systems, the cost may be between $800 and $2,500. Labor for the installation typically costs between $150 and $1,000.

The final price is influenced by several factors, including:

  • System type, capacity, and complexity

  • Home size and household water demands

  • Water hardness levels

  • Accessibility of the installation site and the extent of plumbing work required

  • Whether new electrical work is needed

  • The professional hired and any local permit costs

The Holstein, IA homeowners’ guide to water softener services

From average costs to expert advice, get all the answers you need to get your job done.