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Water Softeners questions, answered by experts

Whether you need a permit or license for a water softener installation depends on your location, as requirements vary significantly. Some municipalities require the installer to hold a plumbing license, some mandate a permit and an inspection, and others require both. In some areas, no special permit or license is needed at all.

To determine the rules in your area, you can contact your local building department or consult a local water softener installer or plumber. Often, only certified professionals are authorized to pull the necessary permits, and they will typically handle the entire permitting process for you. Regardless of local laws, it is always recommended to hire a licensed professional to ensure the system is sized and installed correctly. You can use Angi’s state licensing tool to check an installer’s license status.

If your water softener repair is fairly straightforward, like a simple filter replacement, then you can probably do it yourself with little risk. However, anything beyond a simple fix should be addressed by someone with extensive plumbing expertise to avoid costly water softener problems, like leaks. 

That said, even simple problems can be complicated to diagnose, particularly if your water softener is attached to a whole-house treatment system. So, unless you feel absolutely certain that the problem is an easy fix that you can take on yourself, it's probably best to hire a plumber to diagnose and fix the problem.

No. You should never directly drain a water softener into a sewer cleanout. This practice is illegal in many areas because it could allow raw sewage to get into your drinking water and make you seriously ill. Many places have codes requiring a specific seal, pipe, and a large air gap between a water softener and a sewage cleanout. Check out Florida's Plumbing Building Code as an example of what these restrictions might look like.

Yes. Hard water is what causes scale buildup, and a whole-house filter provides numerous benefits beyond water softening. Any water that enters your home will go through the filter, which cleans up all water that you will use for cooking, bathing, and drinking. A whole-house water filter also blocks harmful particles like heavy metals.

Water softeners have many benefits. The most important one is converting previously hard water—water with too many minerals—to more usable, easier water. When we say easier water, we mean water that’s easier to digest, less harsh on skin and clothes, and builds up less in the water system. Softer water may lead to lower energy costs and will extend the lifespan of all appliances that use water.

The Holstein, IA homeowners’ guide to water softener services

From average costs to expert advice, get all the answers you need to get your job done.