Get matched with top pool and spa technicians in Smyrna, GA

"Avoid this company at all costs. I am not a complainer. This is the first time I have ever publicly posted a disparaging comment about any person or company. I don’t even send food back at restaurants. But this pool company is the worst. So I was basically “given” to them as a customer when they bought my old pool company. Sounds like that’s what they do. Gobble up smaller pool companies. Then it began with closing the pool the first year. We have trees near the pool so we have a net put over it. Previous companies would remove the net after like the end of November when all the leaves had fallen. Then just winterize the pool. They told me they would leave the net on til opening and that it wouldn’t be a problem. “Just one flat fee for opening”. We will get to that later. So they show up to put the net on. They leave. No net. I call them and they tell me the old water bag weights (put around the edge to hold net on) were dry rotted and leaking. That’s fair. So I bought some more. They show up to put the net on again. They leave. No net again. I call them. And apparently the pool tech said he couldn’t find them. They were sitting RIGHT NEXT to the pool. They are BRIGHT BLUE. I took a picture of the bags and the pool in same picture since they were right there and sent it to them. They show up to put the net on again. Finally net! I go out to look. Half the bags haven’t been closed and water is leaking out of them. So I just say F it and do it myself. Most of that I can just chalk up to incompetence or the pool guy being high. But the story of opening this year is much more shady. They show up to do the opening. Remove net, de-winterize etc. I get a call that the pool tech said it was going to be a “more complicated” opening and that they needed to schedule 4 more visits at $60 a pop. So much for that “oh it will be fine. It’s just one flat opening fee” promise. So I go look at the pool. It’s awful. I can see leaves all over the bottom of the pool. Like a THICK carpet of them. “How do all those leaves get to the bottom of the pool if you had a net?” You ask? I think we all know. There is only one answer. They got dumped/dropped there while they were trying to take the net off. I don’t know if it was just one guy (which would of course make it impossible to take off without dropping a ton of leaves) or not. But they never mentioned this to me. They didn’t admit that they dropped the leaves. They just said I needed more visits. And I had to pay for them. So I contacted them and basically told them that was BS. If you screw up you admit it and you take care of it. Also what’s this 4 visits nonsense? You come for ONE extra visit and clean up all the leaves. You don’t come 4 times and clean up 1/4 of the leaves each time. Unless, of course, you’re trying to squeeze some money out of a customer. And they immediately comped my opening fee. That’s nice but it was clearly a “oh you caught us!” comp. Another thing. None of the skimmers were on for the first week of “opening” so the pool was barely cleaning itself. There were mosquito larvae in the skimmer basket, it was that stagnant. And it was something I had to notice and tell them myself. So they eventually came out and dude spent 3 hours getting the leaves out. Finally. They got the skimmers working. Finally. Over the next 2 days the pool started to finally clear up. Not remotely ready for swimming but at least headed in the right direction. And then they disappeared. I didn’t see them for a week. The pool was cloudy again. So I called and was told (by a very nice girl fwiw) 1) she didn’t see me on the schedule anywhere and 2) the person I needed to talk to was on the other line and would call me back. Not on the schedule anywhere? w**? I’d been in the middle of this “opening” that wasn’t even close to being done and now I’m not on the schedule? Of course no one called me back. I emailed them as well and got a canned response. Eventually they show up again and continue the "opening" process. After one full MONTH, the pool was clean enough to swim in. At that point I turn on the heater and IT DOESN'T WORK. This whole time, including the de-winterization, they hadn't even checked to see if the heater worked. So I fired them. New company shows up about 3 days after Yummy's last cleaning appointement and informes me that there is NO SALT IN THE SALT WATER MACHINE EITHER. note: there are like 10 bags of salt in the pool house which is about 10ft from the salt water machine. So again, this WHOLE MONTH LONG OPENING they didn't check the heater and they didn't put salt in the salt machine. So avoid this company at all costs. Not only are they incompetent, they are straight up dishonest."

"Mark was great! He has the tools and knowledge to get the job done right. He makes recommendations based on what's best for the customer which it hard to find these days. my pump stopped working recently, and I called Mark to take a look at it. I was back up and running for $150.00 including the part vs buying and installing a new pump. I give Mark my highest recommendation for his integrity and knowledge."

"We have complaints about the quality of the shower or the installation. We booked through Costco and were told that the installation would be $11,000 with discounts and that is what we agreed to. We ended up being billed $14,000! When called Customer Care for Jacuzzi we were told that because we went through Costco they have to add additional costs so they make money. Basically, they took all of the discounts we got back. They refused to discuss it with us and now we have to find an additional $3,000 to pay the difference. If you go through Costco, ensure you get a straightforward quote showing how much you will be paying! Our installers, Elias and Nate, were professional and made sure to keep the work area clean. They worked fast and explained everything. Our shower looks great!"