Wilson Insulation

After playing phone tag, we set up an appointment. The representative arrived on time/was very professional and told us we should put in a vent (using a roofer) before doing additional insulation (as a second step). He agreed to provide us with a quote for the insulation - which we are still waiting for weeks later. While on the surface the representative appeared helpful, it was clear he didn't want to do the job. I will need to get a second opinion before I can figure out if the representative was being "honest" about our roof situation, or simply looking for a better job to do.

David came to our house to give an estimate on insulation. I have not received his quote or any paperwork. I spoke with him once after the meeting, and he stated that he had not filled out the paperwork yet, but would have it the following Monday. I have contacted him by phone and sent several texts with my email address. I have not heard anything else from him. I tried to send a contact form from the website and received an error message when it was sent.

Made an appointment about 3 weeks in advance. I wanted to make sure we could have the insulation done after closing on the purchase of a new house and before the movers arrived. On the day they were supposed to show, I took vacation, but was called an informed that their truck broke down and they wouldn't be coming that day. They finally showed up about a week later, after the movers had delivered all of our boxes (many of which were in the garage.) They covered everything with plastic to prevent spray foam from getting on it. They were supposed to apply 3" minimum of closed-cell spray foam. I orginally contacted Wilson through the BASF website, and specifically requested BASF Wall-tite insulation. They did not use the BASF product requested, but another brand I've not heard of. The application did not go well. The gentlman actually doing the spraying did not speak English, so everything had to be communicated through an interpreter. He did not spray several important areas on the first pass, and I had to request they go back and spray those areas. In my opinion, the workmanship was very poor. The spray foam is very uneven and was applied sloppily, in many places leaving "blobs" on the floor or running down the wall. One area of concern was not insulated, despite the fact I pointed it out to both the estimator and the installers. At this point, the spray foam is peeling in several places, and I am faced with having another company come in and repair the work done by "Wilson Better Blown" insulation. Update: January 24, 2013: At this point a significant amount of the spray foam insulation has cracked, split, and peeled away from the floor joists in several places. It has also yellowed significantly, although I have no idea if this affects the insulation value. Comparing this to other spray foam insulation work I've seen that is several years older, this was poorly done with an inferior product. I contacted Wilson Insulation and was told they would come out and take a look at it. Of course they never showed or called back. $1,500 TOTALLY WASTED!!!! Under no circumstances would I use this company again.

They were to be there between 8 a.m.- noon and arrived at 9:30 a.m. Completed around 2:30 p.m. Job went well.

A little pricier than competitors, but more prep work was involved.

They came in a timely manner and the cost was good, but the insulation was pretty nasty and there was a lingering odor for a month, as we had to keep our doors and windows open in the cold.

It didn't go at all

They were great with the quote that they gave me. They were on time for the appointment. Gave me the estimate promptly and most importantly finished the job early!! They also finished the job for the exacte dollar that they quoted......which is rarely the case in commercial construction.

I was connected to Matt Burrell; sales guy for the Sandy Springs area. He came out and gave us an estimate that was 1/2 what other gutter replacement companies quoted. We had to reschedule our installation a few times due to rain and the painters not being done. Once they were able to get here, they installed and finished within four hours. The installers did leave a few grimey hand prints on the gutters and they had scraped the paint off one section that they need to touch up. (Our sales guy has been out here and all has been taken care of).

Cliff came out and gave an estimate of $700 to insulate four office walls. I asked that they add one long wall to the job which increased the cost to $1000. The workers arrived on site and were unable to work because they brought the wrong equipment for the job. It took a few days to reschedule, and I was given 1 hour notice that workers would be on-site. This was not a huge problem but one hours notice is not very helpful. The work was extremely messy. I was told that it would be dusty in the affected offices, but the entire office (9,000 sq. ft.) was covered in dust. The workers were all wearing dust masks but no warning was given to our employees about the hazards and inconvenience of using this product. This was a classic case of under informing the customer about the product, had I known extent of the issues I would not have used this product. The workers did cover all equipment and furniture in the offices where they were working but the dust covered our copier and office equipment in the adjacent room. When the work was complete, the workers dusted off some nearby counters, cleaned the offices where they were working and left. I soon realized that when you open or close an office door near the work area, a lot of dust and clumps of insulation fall down on you. This led me to remove a ceiling tile and I found 2" to 12" of insulation material on top of the ceiling tiles. This was supposed to be an in-wall installation, so why is there so much material remaining on the ceiling. The dust was carried over into my server room and covered many thousands of dollars of computer equipment. It took two weeks to get the contractor to revisit the site. They provided only a few hours notice and I was not in the building when they arrived. The workers cleaned up most of the piles of insulation above ceiling but left a to 1 layer. This small amount was still causing dust to fall into the offices whenever a door was closed, so I had to clean it up myself using a shop-vac. About three weeks after the job was complete, I received a voicemail which I forgot to return. The following week I received a threatening email detailing what was going to happen to me since I had not paid my bill. However, Wilson never sent an invoice and as a rule I don t pay bill until I m invoiced. I did pay the entire bill even though the side effects of the project were painful.

This is the company to use for insulation in this area. You see their trucks around all of the time and they do quite a bit of advertising. I know other people who have used them and they had similar experiences like I did. The work was done well and I would surely opt to use this company for any future insulation work I may have down the road. They even do gutter work if people want to use them for that.

Exceptional work and the salesman was nice. They came on time and just did a really good job. There was a big difference in the heating system after they were done.

We were not pleased with the gutter work. We had also used them for attic insulation and they did a great job. However, with the gutter work, they were not on time and left beer bottles in my mother's yard. I had called the president of the company because of how dissatisfied I was with this job. I don't recommend them.

On time, courteous, and did an excellent job with the attic insulation.

I was pleased with the result. All of the attic is now covered in insulation adequately. The installers even rearranged planks of wood for me to provide a square area near the attic stairs to walk around on, so I can begin using the area for storage.

They did what they said they were going to. The cleanup could have been better.

They did it on time, on the day they said they would, and there wasn't a mess left behind.

Overall a positive experience. They ended up charging us less than the quote, and were half as expensive as another estimate.

2003/DRIVER BROKE A 3X3 FT. SECTION OF OUR DRIVEWAY WITH THE TRUCK. WILSON INSL. DID NOT CARE AND WANTED PAYMENT IMMEDIATELY. OFFERED TO SEND SOMEONE, NOT FAMILIAR WITH DRIVEWAYS, WITH A BAG OF CONCRETE TO FIX. UNACCEPTABLE. REFUSED TO PAY UNTIL DRIVEWAY FIXED BY A REAL DRIVEWAY COMPANY. RECEIVED LIEN ON OUR HOME THE NEXT WEEK. CHECKED MY CREDIT REPORT LAST MONTH AND SAW WILSON LISTED THERE. I COULDN'T BE MORE MAD! I WILL CALL AND LET THEM KNOW I WILL SUE IF NOT TAKEN OFF MY REPORT NOW. DO NOT USE THIS COMPANY!

THEY DID A GOOD JOB, PRICE WAS GOOD COMPARED TO OTHER ESTIMATES. SALES GUY WAS A LITTLE FLAKY, BUT OVERALL I WAS HAPPY WITH THEIR WORK.

I WAS PLEASED WITH THERE SERVICE.

I CAN'T REMEMBER.