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"Horrible customer service and the product is only getting worse over time. I have ordered 16 shutters from them over 5 separate orders during the last two years. A recent order late last year came with parts missing and getting replacement parts was a hassle because I had to provide pictures. How do you provide pictures of missing parts? My most recent order arrived without the mounting strips and blocking strips being pre-drilled. I received the screws and screw covers but no holes for them. After multiple back and forth with "Angie" from customer service I was forwarded a poorly spelled response from their supplier stating "usually" they don't pre-drill holes. Usually? All of my other shutters over the last two years were pre-drilled. I was then told it was my fault because this order was a single panel shutter vs all my previous orders being dual shutters and I would have to pay to get replacement strips with pre-drilled holes in them. What does a single vs a dual shutter have to do with whether or not holes are drilled in hanging and blocking strips?"

"The electrician who came to my house was apparently assigned to me by a group called Handy, which I was connected with when I created a new project/order through Angi. The electrician's name was Terrance Toomer. He was the only person from Handy that I ever spoke with. I did not receive, for example, any kind of a communication (email or text, etc.) from the company called Handy. They never sent me any information regarding services, policies, etc. When the electrician was finished with the job, I asked him what is the best way to pay. He recommended using the Venmo app, which I did. I payed him $275 electronically. On the next day, my online checking account was charged $273 by Angi. I immediately texted the electrician to ask why I paid for this job twice. He was evasive and then started ignoring my texts. After a few days, he finally replied and said "The company that hired me also booked your job." He was referring to Handy. So I got in touch with Handy to ask them to help me resolve this; obviously it is not right that I should have paid for the same job twice. They were not helpful. They did generously offer me $136 dollars credit toward any future job I book with them....but I am obviously not interested in working with them in the future because I cannot trust them. I explained that they were the ones who assigned that particular contractor to me. I did not pick him. Nor did I ever here from anyone associated with Handy other than him. When he came to my house, he was representing Handy, and thus also representing Angi. When I paid him, I was following his instructions. What now seems to be clear is that he simply conned me into paying him directly without telling me that it is the policy of Handy for customers to NOT pay contractors directly.... Once again, I emailed Handy to explain that they're hired representative badly misrepresented them and begged them to rectify this situation...and their reply to me was essentially to say 'we understand you are frustrated, but too bad, sorry.' I had never used Angi before this experience. The whole reason I did was precisely because I was under the impression that this is the safe way to bring into my home a hired contractor... Instead, a very unscrupulous person came into my family's home and conned me out of almost $300....and his employers will not do anything to rectify the situation."