Get matched with top sewer cleaners in Carnesville, GA

"He was very thorough with the work that he did for me. He explained everything to the best of his knowledge. He was very down to earth."

"If you like Professional Service then call this company! Very friendly when I called to schedule appointment. The two young gentleman that came to my house very polite and professional. Highly recommend this company."

"I have been well satisfied with them. I will recommend and use them, again."

"Ok, Jeremy, Ken and Garrett just finished some work on my house for $1,150.39, it was quality work that needed to be done since my house was build in 1950. They even found stuff that should have never been allowed to be in the house, that the inspector missed. Because of all this crazy pandemic stuff going on they have been pulled pretty thin. The only complaint would be that it took several and I mean several times, and dates before they were able to finish the job. With that being said I truly appreciate them coming and staying late the last day to finish the job. We now have a bathroom that for over a year was broken that we can now use, which makes my daughter very happy. I will definitely use them again and recommend this company to others that are in need of plumbing. I also liked how Darren the owner came out and even explained some issues we were having. I appreciate this company, and that they are a small business during this time we need to support companies like this one."

"ITS A WORST EXPERIENCE FORM A MANAGER OF THE STORE TO TALK TO A BUSINESS OWNER. WE HAD ALREADY TOLD THE TECHNICIAN TO GO AHEAD AND ORDER THE PARTS. WE WERE AWARE OF THE COST. ONE OF THE TECHNICIAN TOLD MY HUSBAND TO CALL ON 9-12-18 IF THEY DIDN'T CALL US. I WAS OUT ON 9-13-18 SO DIDN'T GET A CHANCE TO CALL AND CALL THEM ON 9-14-18 AND ASKED HIM WHAT IS THE STATUS OF THE PART? HE SAID WE HAVEN'T ORDERED IT YET WE WERE WAITING TO CONFIRM FROM THE CUSTOMER TO ORDER THE PART. I TOLD HIM THAT ON 9-12-18 OR ON 9-13-18 YOU SHOULD HAVE CALLED US THE MANAGER CARY SAID WHY DIDN'T I CALL THEM TO FIND OUT WHAT IS THE STATUS EVEN AFTER WE HAD TOLD THEM TO GO AHEAD AND ORDER THE PART. THE MANAGER SAID THEY WERE NOT TOLD THAT CAUSE IT IS AN EXPENSIVE PART. WE WERE GIVEN THE PRICE OF THE PART BEFORE THEY LEFT AND THEY DIDN'T BOTHER TO CALL AND WANT TO ACCUSE THE CUSTOMER FOR NOT CALLING AND HANGING UP ON THEM."

"On April 20, 2024, Double D Plumbing performed a repair on my water service line at the meter. Their invoice (attached) stated they “dug approximately 5 feet” and repaired the ¾” line. The job cost nearly $700. Within 14–15 months, the repair failed, resulting in massive water loss — in August 2025, the City of Monroe contacted us after noticing abnormal usage on our account and advised us that the water should be shut off. When I attempted to shut the meter valve, the meter box was completely full of water and mud, making the valve inaccessible. I contacted the City for help, but before they could arrive, I had to use a shop vacuum to remove water and mud just to locate and close the shutoff myself. When I exposed the failed joint, both my wife and a neighbor witnessed water spraying directly from the threaded connection. The failure occurred at the exact location of Double D’s prior repair. The cut-out piece left on our porch from their 2024 work shows a PVC male adapter with blue tape. That type of fitting exists only at the meter transition, proving they did in fact replace that joint despite later denials in writing. Their denial directly contradicts the physical evidence. Additionally, photographs show the section of pipe at the meter sits above the frost line, an obvious code violation. Any licensed plumber would recognize this immediately when working in that location. Instead of correcting it or disclosing it to us, Double D tied directly into that same noncompliant section. Worse, they repeated the same mistake by reinstalling another PVC male adapter threaded into the metal meter — a weak, noncompliant method destined to fail again. The invoice itself was misleading, claiming “dug approximately 5 feet,” which Craig later admitted meant linear feet, not depth. It also contained no warranty terms, no license number, and only a PO Box. Only after the fact did they claim a one-year warranty verbally, which cannot be enforced without written terms. When we called about the failure, we were told on speakerphone (with witnesses present) that they had no availability until “sometime the following week,” despite knowing we had no usable water. The office refused to provide Craig’s email address, insisted I call him directly, and ultimately I had to text Craig myself requesting his email so that all communication would remain documented in writing. Their final position was simply “out of warranty, not our problem.” Summary: • Misrepresented invoice details. • No written warranty provided. • Ignored obvious frost-line code violation while working at the meter. • Repeated noncompliant repair with PVC male adapter into a metal meter. • Left physical evidence contradicting later denials. • Unprofessional communication, refusal to provide written contact, and no timely emergency response. This repair cost nearly $700, lasted just over a year, and failed exactly at the joint Double D worked on. The physical evidence, photos, and witness leave no room for dispute. I am filing this complaint so other homeowners are not subjected to the same misrepresentation."