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Broward Factory Service West Palm Beach

Founded 1967 • With Angi since October 2008

4.0

(12) Verified Reviews

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Business Details

Phone Number

Address

5678 N Military Trail

West Palm Beach, FL 33407

Map showing Broward Factory Service West Palm BeachView larger map

Description

Cost determined by job. Additional dba names: BFS Home Warranty, Herd Enterprises. Additonal contacts: Mike Barulic, Crockett Herd. Additional phone: (561) 684-0146, (888) 273-6060. Additional address: 3500 N 28th Ter Hollywood, FL 33020. (800) 0237-9910. May contact though email.

Verified Reviews

A few reviews for this pro...
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melvin P.
1.0
01/01/2017
It did not "go"--this "cartridge " replaces the usual washer to fix a faucet leek--This is a handyman job -if I was not 90 years old I could replace this myself additionally Broward advertises basic service contract (no appliance replacement) for $199 annually--When my renewal the price was increased--when i called the sales dept.I was told "your appliances are older" I said you are not saying that in your current ad-he responded that is how it works--I advise all to avoid the company
Description of Work
I have an appliance service contract with them--I called for faucet leaking repair (covered in contract) --Tech arrived and said this faucet MOEN) needs a special part to stop the leak--he said if i contacted Moen and told them I was an original owner they would send the part to me at no charge-- He said when the part (cartridge) call and we will install at no charge. He make his original work order with this information-when I called Broward to tell them the part was being shipped I was immediately told it would be $86.95 for the 2 faucets--I told the customer service person I have the parts why is it that price- She then said it would be $40 each--The next day I a-called for the appointment and a "office mgr" said it would be $60 for each. I complained loudly and asked to speake to some one in charge--I waited on the phone and she told me he was busy and would get back to me -I am still waiting
Category
appliance repair, plumbing
Maurice M.
4.0
08/12/2016
They were very good, I had a good experience with them.
Description of Work
I used Broward Factory Service West Palm Beach for Appliance Repair - Large.
Category
appliance repair
Susan T.
4.0
06/16/2014
Either the service people are instructed to do the job cheap (and improper) or they are incompetent, I can't tell. I'm stuck with them until next spring, and pray nothing goes wrong in my place until then. The representative who sold me the contract told me that this company is an old family business. A family of gypsies, maybe. They made me feel like a sucker. Update: Although we had a problem, the supervisor went out of his way to correct it, and he assured me he would assist me in the future, if there were any more difficulties. Hopefully he has new technicians, because the ones that were sent did not know what they were doing. They reimbursed me 2/3 of the fee I had to pay to the other electrician.
Description of Work
The above cost was for the yearly service contract (silver). There was a problem with the fluorescent lights in my bathroom. They replaced the ballasts (there are two, I'm not sure whether they bothered to replace both). I had to have them come five times, and the lights still did not turn on properly. I had to call an electrician who fixed it properly in only one visit.
Category
appliance repair

Service Provider Response

Dear Angie’s List, [member name removed] purchased a one year service contract with our company for $199.00 on 4-1-14. The contract covers her A/C, refrigerator, washer, dryer, dishwasher, garbage disposal, oven, water heater for covered parts and labor as well as minor plumbing and electrical. We are proud of the service we provide. We have provided several service calls for her since her purchase of the contract. We were not aware her lights had not been repaired to her satisfaction. [member name removed] should have called us again and requested a repair. Broward Factory Service does not cover work done by an outside company as stated on our contract. The outside company replaced bulbs and ballasts. Broward Factory Service does not cover or supply light bulbs. We will reimburse the customer for a portion of the bill. The amount will be $00.00 for the ballasts at our costs, plus labor. We called [member name removed] and advised her to contact us and ask for a supervisor if something is not right in the future and that we are reimbursing a portion of the bill. Sincerely,
Frances M.
4.0
10/26/2012
The technicians that come are always on time and give a time frame of when they'll be there; they're polite and neat in their work. The pricing is what turned me off completely. I feel it was out of control.
Description of Work
I've had an annual service contract with Broward Service for 15 or 20 years. The contract includes minor electrical and plumbing. Last year I paid almost $500 for the year and only had 3 service calls.
Category
heating & air conditioning/hvac, plumbing
Blake K.
5.0
07/02/2012
They are a very good company and I have been using them for quite some time. I pay a yearly fee with them.
Description of Work
I used Broward Factory Service West Palm Beach for plumbing as I was having problem with my toilet.
Category
plumbing
Linda A.
4.0
05/18/2012
I've used them for years. I always been satisfied. They have two kinds of policies: the silver and the gold. The silver did not cover the compressor. I'm going to get the gold. They're very good at coming out fast. Their professionalism is really nice. They've given me some tips about my air conditioner. I would use them again.
Description of Work
He fixed my large appliance.
Category
appliance repair, heating & air conditioning/hvac
BRENDA G.
3.0
04/27/2012
NOT HAPPY, ONCE MY PROBLEM IS FIXED, I WILL NOT USE YOU AGAIN!!
Description of Work
I was happy that you came out to my house on a Saturday and you fixed the problem. But, THE PROBLEM IS NOT FIXED AND MY REFRIGERATOR IS DEFROSTING AGAIN AND THE FAN IS NOT RUNNING. YOU REPLACED THE FAN AND IT STILL IS NOT WORKING. I CALLED TO HAVE YOU COME OUT AGAIN ON SATURDAY BECAUSE I WORK AND NO ONE IS HOME. YOU ADVISE ME THAT YOU CAN ONLY COME DURING THE WEEK BECAUSE I DO NOT HAVE A CONTRACT WITH YOU. YOUR ADVERTISEMENT DOES NOT STATE THAT YOU HAVE TO HAVE A CONTRACT TO RECEIVE SERVICE. I AM VERY DISAPPOINTED WITH YOU. YOUR STAFF ACTUALLY WANTED ME TO LEAVE A KEY UNDER A ROCK AND ALLOW SOME STRANGER TO COME IN TO MY HOME WHEN I AM NOT THERE TO DO THE REPAIR. ARE YOU CRAZY???? STAFF WAS RUDE AND NOT CONCERNED THAT I WAS UPSET FOR SPENDING $300 AND THE PROBLEM IS STILL NOT FIXED. I DONT KNOW ANYONE IN THIS DAY AND AGE THAT JUST LETS A STRANGER GO INTO THEIR HOME WHEN NO ONE IS THERE,,,, REALLY??? WE WILL SEE WHAT HAPPENS NEXT, I WILL KEEP YOU UPDATED!!!
Category
appliance repair
mark C.
2.0
03/26/2012
This was my first service call on the service contract I purchased fromBroward Factory Service. The tech came out about a week ago and determined that he need to replace the control panel on my oven. I mentioned that it took a specail tool to get the oven out and he said he was familiar with it.A different tech showed up today totally unprepared. He did not have any documentatil and asked for my original book. I did not have it but helped him find it online. He then realized he needed the same tool I mentioned to the first tech and also that he needed a second man, which he did not have. So the appointment was a waste of time because he showed up totally unprepared.I called the office to complain and the person was unsympathethtic and blamed me for not having the tool to remove the oven. I was told I "better order it from Electrolux right away" and then call to reschedule. I was told with a very surly atttitude that the supvisor had left for the day and I could call him tomorrow.I noticed that there is only one review on them that is glowing. Based on my experience, the review is not accurte. Hopefully there will be more reviews to give a more accurate rating on Borward Factory Service.c
Description of Work
Called for service due to a touch control that no longer illuminated. Parts were ordered and tech showed up to install. Was unable to install.
Category
appliance repair
Paula A.
5.0
12/05/2011
We have been using them for 21 years. They were recommended by the community. They are reliable and professional. We have a service contract with them where they come out and service everything. We pay them a yearly fee. Our overall experience with them has been excellent.
Description of Work
We used Broward Factory Service - West Palm Beach to repair our dishwasher, dryer, and the toilets.
Category
appliance repair, plumbing
Blake K.
5.0
05/16/2011
see above.
Description of Work
I have used them a few times over the past 8 years. They have worked on my air conditioner for me and a variety of other things. They have been good. They have also done a little plumbing for me.
Category
appliance repair
Edith S.
5.0
01/09/2011
Bought a new house, did several loads of laundry using a front-loading machine which I've never used before and had no instruction book for. Did several loads, and no matter how I set it, it always rinsed in hot water, leaving steaming hot clothes. Called Broward, who sent someone out the day before Thanksgiving, and after checking a few things and opening and closing various things in the washer, discovered that the hot and cold connections were reversed! Nothing wrong with the machine at all. Repairman was pleasant, whole experience was good. Will use them again if necessary.
Description of Work
Repaired washing machine
Category
appliance repair
Aimee B.
5.0
10/30/2008
They have good customer service. They were responsive and got the job done. The contract price is a little more than others, but it is worth it. I have not had any problems with them. Price is for contract for one year.
Description of Work
They came out to repair my mother's dishwasher and air conditioner.
Category
appliance repair

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    Business Highlights

    Emergency Services OfferedEmergency Services Offered
    Appliance Repair
    Plumbing
    Heating and Air Conditioning
    Bonded
    Insured
    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves.To find more licensing information for your state, visit our Find Licensing Requirements page.
    General Information
    Free Estimates
    Yes
    Eco-Friendly Accreditations
    No
    Payment Options
    Check, Visa, MasterCard, American Express
    Senior Discount
    No
    Emergency Service
    Yes
    Warranties
    Yes

    Services Offered

    Residential installation, repair, maintenance and sales of A/C, heating, refrigerator, oven, furnace, water heater, washer & dryers.

    Services Not Offered

    Ask for details

    Frequently Asked Questions & Answers about Broward Factory Service West Palm Beach

    How is Broward Factory Service West Palm Beach overall rated?

    Broward Factory Service West Palm Beach is currently rated 4.1 overall out of 5.

    What days are Broward Factory Service West Palm Beach open?

    Broward Factory Service West Palm Beach is open:

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    What payment options does Broward Factory Service West Palm Beach provide

    Broward Factory Service West Palm Beach accepts the following forms of payment: Check, Visa, MasterCard, American Express

    Does Broward Factory Service West Palm Beach offer free estimates?

    Yes, Broward Factory Service West Palm Beach offers free project estimates.

    Does Broward Factory Service West Palm Beach offer eco-friendly accreditations?

    No, Broward Factory Service West Palm Beach does not offer eco-friendly accreditations.

    Does Broward Factory Service West Palm Beach offer a senior discount?

    No, Broward Factory Service West Palm Beach does not offer a senior discount.

    Does Broward Factory Service West Palm Beach offer emergency services?

    Yes, Broward Factory Service West Palm Beach offers emergency services.

    Are warranties offered by Broward Factory Service West Palm Beach?

    Yes, Broward Factory Service West Palm Beach offers warranties.

    What services does Broward Factory Service West Palm Beach offer?

    Broward Factory Service West Palm Beach offers the following services: Residential installation, repair, maintenance and sales of A/C, heating, refrigerator, oven, furnace, water heater, washer & dryers.