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While a biohazard cleanup sounds like a scary process, knowing what to expect can help ease your concerns and set you up for success. It’s good to note that more than one professional might be needed depending on your situation, but that will be determined during the assessment. What you can expect during a home biohazard cleanup is the following:

• Assessment: The first step in this process is for a biohazard cleanup professional to assess the damage. They create a report that includes the biohazard safety level, the needed damage cleanup, and the time it should take to complete the project. 

• Setup: The cleanup professional prepares the site to prevent cross-contamination and reduce toxicity risk. This process can include tarping and creating decontamination zones. 

• Removal of surface contamination: Any contaminated materials are removed from the area, starting with large materials followed by small ones. The professional can assess any floor-related damage once everything is removed from the site. 

• Salvaging items: The biohazard cleanup professionals assess which items can be saved and which are contaminated beyond the point of saving. Those deemed unsafe will be disposed of immediately. 

• Waste disposal: The next step is carefully disposing of the hazardous waste. Your professional will place the contaminated items in specific containers to keep the contamination from spreading.   

• Disinfection: The house will be disinfected and odor-neutralized. Even more minor details, like light switches and bulbs, will be disinfected so that they do not recontaminate the area in the future. 

• Restoration: Once the decontamination is complete, the last step is to restore the home. This includes repairing the damage to flooring, walls, or even the home's foundation.  

Cash is typically preferred for a tip, especially for smaller companies and housecleaners, but many now accept check, credit, or payments through Venmo and Apply Pay. If you’re unsure, check with your cleaning company prior to their first visit in case you need to make a quick trip to the bank.

Before hiring a cleaning service for your home, it's wise to ask several questions. Find out what services they offer, whether they work alone or with a company, and if they can provide references. It's also important to ask if they conduct background checks on employees. Inquire about their scheduling, availability, and when they can provide an estimate. Confirm if they have insurance, offer a guarantee, and bring their own cleaning supplies and equipment. You should also clarify if you need to be home during the cleaning, what arrangements are necessary for pets, and if there is a written contract. Finally, ask how they set their rates and if they are available for emergencies and what those charges would be.

Although you can use bleach to clean many surfaces in your home, using it on walls can permanently damage the color or even remove paint and expose the paint or bare walls underneath. You’re better off using a light hand, some water, and a small amount of liquid dish soap or vinegar to clean walls with flat paint. If you have mold growth on your walls with flat paint, then a professional cleaner may use bleach, but you’ll almost certainly have to repaint your walls afterward.