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"Giddens has installed 3 units for us in the past few years (one main unit and 2 mini-splits). Their prices were fair, installation was efficient, and technicians were respectful of our property and time. When a couple of issues occurred this summer, we called to schedule appointments for service. Jody was able to walk us through trying to correct the problems ourselves to avoid service charges. You don't find many companies offering to do that. We are glad we chose Giddens for our HVAC needs. We will always recommend Giddens to anyone who has HVAC needs!"

"The folks at High Quality have not let me down. If I leave a voice message, I have always received a timely call back. The technicians are friendly and knowledgeable."

"They did an excellent job! "

"Excellent service"

"Great communication"

"Excellent, no problems. My car was new the first year I used the service and there has never been any damage during the transports. The men picking up and delivering the car have always been pleasant and cooperative. Both Ely and Guy at United Transport has been highly responsive to my needs. I would highly recommend this company."

"Beware of shipping issues with this company. Ordered an ice maker installation kit on 10/10/25. Shipping was due no later than 10/20 according to company and FedEx tracking. FedEx tracking showed the package at their facility for 8 days without moving beginning on 10/15. Called FedEx 3 times. Each time they said they cannot find package and I have to contact shipper. Shipper has to make a claim, they will not mark it as lost. Called Appliance Parts Pros twice. Each time they say FedEx has to mark package lost before they will do anything. They also state they have to wait 14 days from them before doing anything because of their contract with FedEx. I don't care about their contract, I want what was ordered and paid for. Just going in circles with them and FedEX. If they shipped after 14 days it would be 22 days from that point, 32 days from the date of order if they shipped it that day. There was a deadline for installing this part before tenants arrive. They did not care, would not m"

"I was completely satisfied with the repair. Mark was professional, punctual and the price was right. He came to our house to look at the dryer and diagnosed the problem right away. The part for the dryer had to be ordered and as soon as it came in he was back at our house to install it. His service call price was reasonable and was put back into the repair cost. I would definitely call him again. Highly recommend this company."

"Called about a problem with my unit's fan not coming on when it's supposed to, (not about any fan vibration) that's important later. The tech showed up and recomend I change the fan motor to a universal one so I agreed. After a bit he informed me he couldn't get the old fan blades off all the way so he was reinstalling the fan motor and would have the office check on a replacement. I was told by the tech that the unit was fine to use in the meantime. After being quoted a extremely large price for new fan blades along with the new universal motor I decided not to invest over a grand into a unit I plan on replacing soon anyways since just turning the unit off for a few minutes then turning it back on seemed to start the fan back on anyways. However, here comes the part about the vibration. 2 days after the tech reinstalled the fan it started a vibration and ultimately destroyed the blades on the fan along with my unit. As the tech couldn't get the blades off the motor, it seems he couldn't get them all the way back on either causing the vibration and ultimate failure of my unit. I called and spoke with the office manager. She told me the tech said that the fan motor was vibrating before he removed it. I assure you it was not. So basically I paid money for this company to destroy what was left of my unit. No responsibility was taken or offered. I started with an ac the worked fone the majority of the time only to have a busted up unit 2 days after a vist from this company. Please save your money and go with someone else. This company will screw you over. I will not be replacing my unit with them!"