JETSON TV & APPLIANCE CTR

I have given 2 stars because the purchase was wonderful. The team in Ft Pierce was so helpful, answering all questions and just a great experience. Not so much for the service department. The dishwasher had problems almost from the beginning. Chris did come out numerous times and tried to fix it but the issue persisted. The last time he came out, he was extremely upset and stated that he did not get paid until the dishwasher was repaired. He was very angry and refused to work on it while I watched. I left the room and a few minutes later, he called me into the kitchen and stated it was infested with German Roaches. As I had never seen a roach, I questioned this but he stated this voided my warranty and there was nothing else that could be done. I contacted Truly Nolan who came out and did a full inspection of my entire home and provided me with a report that there was no sign of past or current infestations of any kind. I reached out and spoke to a manager (Jessica) at the office who stated that my dishwasher was infested and there was nothing she could do. My warranty was voided.I offered to send the pest control report and she refused. I then called GE who came out, took the entire dishwasher apart looking for any signs of bugs etc. They stated there was absolutely no bugs in my dishwasher and provided me with photos of the inside. They were able to fix the dishwasher quickly, it was simply the drain hose had to be adjusted and a connection piece replaced. This was a simple fix that took the repairman less than 15 minutes to repair. This should not have come to this and I should be giving 5 stars. I am very disappointed in my treatment from both Chris and Jessica. Not to mention the additional money I had to spend on pest control and GE repairs. I chose Jetson as I really liked their Mission Statement: "Founded in 1974... the Jetson brothers, John and Scott, built the business with one thought in mind – "customer service". The business was built on the 4-S principle. Savings, Service, Selection, Satisfaction and since 1974, the company has not deviated from those principles. Jetson TV & Appliance " I can't help but wonder what John and Scott Jetson would think about this.

The purchase in the showroom went fine. The trouble started with delivery and installation. Three weeks before delivery Jetson called to set up a delivery time. They showed up on time, but didn't have either the dishwasher nor microwave on the truck. When they installed the range and refrigerator, they tore at the plastic wrap so quickly that it tore and left bits and pieces stuck all over the place. We're still finding bits of plastic wrap in and around the seams of the appliances. The range was installed level, but a full 1/4" above the counter tops. They refused to lower it any further. A week later they came back to install the microwave and dishwasher. When they installed the dishwasher drain hose onto the garbage disposal they dislodged the disposal from the mounting ring. A plumber had to be brought in to fix that. Since we found the anti-tip bracket taped inside the oven after the first time they were here, we asked that they install it. Jetson's installers said, "Those brackets aren't needed so we don't install them." I immediately called the store and spoke with our salesman. He said the same thing about the anti-tip bracket not being needed, but offered to have them install it for an additional $40. I pointed out that Samsung clearly states in the user manual that the range and oven should not be used without the anti-tip device installed, and that since Jetson is a Samsung dealer they're clearly violating Samsung's installation instructions. He then instructed the installers to install the bracket from free. However, the installers refused to drill into our tile floor and said they would only install it into the drywall. Since that wouldn't firmly hold the bracket, I refused to let them install the anti-tip bracket. They also refused to lower the range any closer to the counter tops. After they left, I used a masonry bit in a hammer drill to install the anti-tip bracket into our floor. I then lowered and re-leveled the range so it sat less than 1/32" above the counters. I siliconed the gap. The microwave is vented outdoors, but the suction is very weak. We had Jetson come out to look at that. The technician said our installation was good and that we actually had one of the better drawing vents he'd seen for a Samsung. It will barely hold up a dry paper towel. He suggested we contact the sales department and swap out a different brand of microwave "since Samsung is notorious for poor venting on these units." We're still undecided about that.

Great.

Water stopped working and no ice. Serviceman arrived as scheduled, diagnosed the problem and ordered the part. Serviceman arrived 7 days later, as expected and made the repair. he was polite, neat, and knowledgeable. If the problem had been related to the performance of the refrigerator or freezer, a needed part would have been expedited for a faster repair. This repair was not critical.

My experience with them initially was fine.  I bought a refrigerator freezer, a stove, a dishwasher, as well as a washer and dryer from them.  The sales personal were very nice and the prices were good.  The delivery and installation people were also pretty good but their follow up is awful.  It was a large purchase.  I've only had the refrigerator for seven months and I'm already waiting for my second repair.  The first time the guy came to repair it scratched the door.  He didn't leave me an invoice, told me one thing, went back to the store and tells me another story.  I'm very disappointed in their follow up as far as customer service.  I don't know what's up with the refrigerator product which is another problem because to have something repaired twice in six months is really unacceptable.  As far as Jetson the personal is nice, store is laid out nice but their follow up terrible.  I'm waiting now for the second repair person to come.  I've heard a lot of conflicting stories about what is going on and it’s just really a pain.  Its fine if we want to buy something and never have them service anything again but if we are looking for their follow up service I wouldn't recommend them.  I bought their service contract plus it's only been seven months old so it's still covered by warranty anyway even if I didn't have the contract.  To have an item repaired twice in seven months is not good and that is something I'm going to take up with the refrigerator because it's their product.  The price I felt was fair.

We purchased a washing machine and dryer from Jetson's.  The washing
machine broke down in Jan. and they sent someone out to repair it.  The
repairs never worked and actually made the problems with the washing
machine worse.  Eventually, we had to have the Maytag repairman out two
times to fix the machine.  Jetson's was horrible in helping us and said
they didn't want to be stuck with a washing machine that didn't work so
they weren't going to replace it.  We spent 5 months handwashing our
clothes (they never had a replacement available) while waiting for them
to figure out how to fix out "new" machine.  Never again will we buy
from Jetson's

Jetson loaded two delivery charges after the bill was paid in full after time of purchase and never discussed it with us. When I called to arrange delivery they held the appliances hostage until I agreed to pay the delivery charges. Did not discuss installation costs, so appliances were delivered and we were told we had to pay extra for installation.  Returned the microwave  for a credit. and they never did the credit until I wrote letters to them and to BBB. I had to dispute the entire charge on my Mastercard to get their attention. They were rude and insulting about the added delivery charges saying either I had to pay them or they would take them out of the salesman's pay- and did I want them to take it out of his commission?  Why should that be up to me ? they made the mistake.  There were more twists and turns to this.
 Short story, I will never go back - never.  The final credit occurred in March, when the transaction was in October. 

The ice maker on the LG Refrigertator had a problem which wasn't serious. The small flapper door which opens when you push the switch for ice, stopped closing after a few seconds as it's supposed to. I just had to remember to push it closed after getting ice. It took a couple of weeks to get the correct part, but waiting wasn't a problem because the problem wasn't serious. The repairman was here as promised and fixed the problem.
I have purchased 4 major appliances from Jetson, Saint Lucie West store, over the past 5 years. Their prices and service have been great and they are always willing to match competitor pricing.

I am very happy about Jetson TV & Appliance CTR.
Their service personnel was very pleasant.

They repaired a free standing ice maker.  We are pleased with their work, and feel their prices are fair. They are reliable and professional, and we will use them again if need be.

Jetson denied responsibilty.Stay away from this company

RUNN AWAY FROM JETSON. I have never been scammed by a sales person before but now I can hang that on my bucket list. DAN FLEMING will not even return my calls. At no time have I been unprofessional. I have been treated like a fool...JETSON is as bad as it gets!!!I have never bought from anywhere but SEARS and now I know why.

I ask if he was a lisenced contractor he stated "yes" but he is not, he is an employee that works as a construction project manager for Jetson.  I explained to him if he were to try to repair my flooring the 25 year warrenty would be void if I didn't have it repaired by a licensed certified bamboo floor installer/refinsher.  He stated, he could do it for $300.00 hundred dollars instead of 3,000.00 dollars it didn't need to be removed he would pour hot water on the wood and steam the scars and damage out them restain it, then rewax it.  I tried to tell him it was never waxed he told me I didn't know what I was talking about my house keeper waxed it all the time he knew that, housekeeper will swear she has never waxed floor. He told me I was from the south that southern belles didn't know anything about wood floors, but then he ask me if the floor was real hardwood ??? I have spoken to Bamboo International, Hardwood Flooring Refinshers, severals wood floor installers, they all tell me they have never heard of this type of repair and have advised me to not hire anyone to repair a wood floor that would use this treatment or technoiogy to repair any wood flooring.
Jetson now have refused to pay for the damages, have made false statements, have tried to pass this Daryl Cook off as a liscensed, insured contractor, which I have checked, he is not licensed, insured in the stated of Florida therein he has committed fraud and as an agent for Jetson this has allow Jetson to committ fraud.

I will be taking Jetson to small claims court for the money due me for the repair of the damage of the flooring and will never buy  appliances or TV's from any of the stores again.

The salesman was polite, the repairman was polite, but the store manager was not. He would not honor their warranty.

I had a good experience with them. It turned out that the tub inside the washing machine had become loose. It was an expensive and hard thing to do a repair. It was a material compatibility problem. It was made out of the wrong material. If you bought it more than 5 years ago, then the drum inside the washer is guaranteed for 25 years. If you buy it less than 5 years ago, then it is guaranteed for 1 year. So I went to Jetson and talked to them about it. They told me that they could get me a new drum. They said that it would not be a problem because of its age. They had record of the sale even though I didn?t have the receipt. They looked it up for me and got the number for me. They also applied for the warranty for me. They found out that the plastic tub was destroyed too. So I went back to Jetson and I talked to them. I finally got a new set of tubs. It was $700 worth of parts for a $500 washing machine. So it was amazing. I got all the parts and I put it back together myself because it would have cost me $300 for labor. The women in their service department helped me get my free parts. They helped me out even though they didn?t make any money out of it. They sell the product and if the product falls apart because of the manufacturer's fault, all they can do to help the customer is what they did for me. They helped me get it fixed myself. They responded well over the phone. If they hadn?t been willing to help me, then I had to go in for a new washing machine. I would use their services in the future too.