Get matched with top custom home builders in Old Mystic, CT

"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"A BUNCH OF SCAMMERS BEWARE!!! LIAR AND THIEFS I’ve had nothing but bad experiences with this company NICK the one who promised me stuff on my set of blueprints the company never did and when I told them they never held up to their agreement I was supposed to get a full set of big prints now they want to charge me extra 500 to send them when I can get it way cheaper are you ridiculous I’ve all ready paid 7000 and that I never got quoted I was quoted 4000 and then they hit me an extra 3000 grand nothing but headaches and problems with them no communication or nothing and all I got was a bunch of lies and broken promises and never knew who I was gonna speak to the next time I called my project kept getting handed off I’m hoping when I take these to my county they don’t laugh at me AND IM TALKING TO A LAWYER"

"Excellent. We added a bathroom and a bedroom, took down paneling and completely redid the family room. These guys did all the electrical work, plumbing work, flooring, painting and everything else. Amazing communication, stayed on budget, worked very well with us and the work was done quickly and exactly as described. Any issues were immediately dealt with. Any questions were immediately answered. Would absolutely work with these guys again and would recommend them!"

"Project is ongoing, so we will reserve final rating until completion. Thus far we are very pleased with her level of professionalism - her listening and communication skills are sensitive and timely."

"Roger was a pleasure to work with. His quickly put together a plan that exceeded our initial expectations."

"We are very excited to have our new kitchen. Our major deciding factor when choosing a contractor was the quality of work. We had gone to several places, but we did not see the quality we were looking for until we saw the showroom with their work. We were pleasantly surprised that our demo started on time, we were kept informed of the project status and we did add on a few other projects along the way. Overall, we love the quality of the workmanship, the carpenters skills are on point with the trim work, the painters were fantastic as well. We doubled the size of kitchen and we are very pleased with the results."

"Encon Consultant's work was superior. The work was done on time, cost effective within the budget, and we were so impressed with the quality of the work and project. I would highly recommend Encon."

"Ravin did a spectacular job. The workmanship is spectacular, from the footings and framing to the details of the decking itself. You can see photos of our deck on Ravin's landing page here: [*** Link removed ***] Kevin and his team were on site at 6:45 every workday and were focused and highly professional. I've done a number of building projects in the 40+ years I've lived here and Ravin is by far the finest construction company I've ever worked with. It's nice to know I never have to look for another builder. I have a hay barn in the planning stages and I'll only have it built by Ravin."

"Excellent,Great job very courtesy,professional. Differently hire again."

"They were good. They work very well and I'm happy with the service."