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"Unfortunately I give BBB a 1 star rating. The project began October of 2021 with demolition, upon completion of each phase I sent an email to Better Built Basement management thanking them for their work effort and identifying items that either required further explanation and/or resolution. As the project went on, I became increasingly frustrated with their lack of communication, lack of accountability, lack of caring, and lack of skill. The straw that broke my back was when Jim (an owner) called me a f’ing c’sucker. Randy, (an owner) sent me the following email: No one has time to read your 3-page condensing e-mails. You have done nothing but complaint. It's obnoxious and draining to everyone you come in contact with. There isn't one person who cant wait to have you out of our lives. I terminated Better Built Basements on June 7th, 2022, here are some of the details of my experience: - The demo crew was excellent in and out in a day and did a great job cleaning up - The electricians were very consultative in their approach to the project, providing input on lighting and outlet placements. - Framing was mediocre. Despite using laser equipment, one wall was wavy and the ceiling grid has a large gap. Pictures attached. - New steel stud framing and pre-hung doors should be dead on straight as an arrow instead, two of the doors has an aesthetically noticeable skew. - The replacement to an existing door resulted in using the wrong hinge set for the existing mortices, inclusive of color – all the other hardware is brass they used chrome. Picture attached. - 3 of the four doors were either chipped or cracked. BBB was notified before the ‘final’ paint job, but they failed to address the issue. - I returned home the day they applied joint compound to find glops of joint compound on the floor, which I tracked around my house, and glops on wood work on a floor where no work was occurring. Pictures attached - Following the flooring installation, they left garbage in my basement for 2.5 weeks, then did not take it when they came back – in frustration I disposed of it myself. - Many of joints on the ¼ round trim molding were caulked excessively to cover up sloppy miters. - Cracked switchhplate was not replaced. Picture attached. - Sub-contractors have sub-contractors, who seem to be able to sub contract – direct employees of BBB other than the demo and electrical were rare. BBB demands using a lock box, Many people have the combination, providing little sense of security over access to the home. Overall, BBB does a bad job communicating, managing expectations and fails to deliver on their stated objectives at best they are contractors not craftsman."

"They are great and punctual"

"My pipes froze and burst on a Saturday. Reyes Contractors were working at another site but arrived promptly on Monday morning to replace the pipes. They removed sections of the wall so that insulation could be installed. They began the repair process. An Insurance Adjuster inspected the damage. Once my insurance company sent the money for full repairs, I asked Wil Reyes to come and give me an estimate. William Reyes has a great team of contractors and painters. They even moved my furniture into and out of the Pod. My ceiling was repaired. Installation was inserted into the vulnerable areas of the walls and the ceiling. New sheetrock was applied, , sanding was done, the walls and ceiling were primed and painted. My living room was like new! I asked if I could add installation of a dishwasher and painting my bathroom. The guys removed old border, sanded and painted. All of this was done at a reasonable price. This team works hard. I would definitely recommend them."

"I recently hired them to fix a furnace that had stopped working and a smoke alarm that was not wired correctly. Cesar's responsiveness was excellent—he came out quickly and assessed the situation thoroughly. He even went into the attic space to locate and repair a faulty wire, which resolved the issue completely. The pricing was fair and transparent, and I felt the overall value of the service was outstanding. [Company Name] demonstrated professionalism, skill, and attention to detail throughout the process. I highly recommend them for anyone needing reliable and high-quality construction or repair work.""

"3 Son’s Siding & Gutters LLC did my roof about four months ago.They came and gave me a price that was more than fair…3 Son’s were very professional,work very safely.They stripped two layers, found that they had to get plywood and replace the whole roof, it was a bit more but they did the plywood, re-shingled the roof in the one day.i was very impressed with the way all the workers did what needed to be done. The job was done in a day and a half,all the mess was picked up went around the house with magnets picking up all the nails.All I can say I believe they are very professional, very concerned about how my property was left I think it was cleaner than when they started.Very good crew did a great job couldn’t be any happier. Great crew very professional!!!! Thanks for all your hard work.Al Couture Southwick Mass."

"The work was done timely and beautifully. Kevin is a joy to be around and easy to communicate with. He’s conducts his business with integrity and thoughtfulness. He genuinely cares about people. I’d highly recommend him."

"Great! Super thorough, knowledgeable, time and cost effective. Will be hiring again in spring!"

"Everything went very smoothly. The workers were prompt, efficient, and friendly. The quality of the work was excellent."