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"This is in reference to the Carpet Direct in Pueblo West. I had flooring put in my house. First off, they ordered too much material and I ended up paying for it instead of getting a credit or refund. There are areas where the planks dont butt up tight, therefore there are gaps. The trim for the top of the stairs is coming off. The flooring in the bathroom pops when you walk on it. I have called several times and "Drake" told me to call the installer, which i did, and no response. I have called ""Drake" several times and he has ignored my calls. They dont have a problem selling you their products but they dont follow up when needing repairs. I will never recommend them to anyone."

"Day one...The man that was supposed to put in the carpet didn't show up at 8 AM when he was scheduled. We found out he was stuck at another job so we decided to pull the carpet up ourselves. We had hired a moving company to help us take out the furniture and put it back when the carpet was done so we had a tight schedule. The carpet layer showed up in the afternoon and was upset we had pulled the carpet and gave it to a gentleman doing work on our fence. The sales man at Inside Story was wonderful and unfortunately isn't working there anymore. Together we designed where the seams would be and the carpet layer disregarded the design and left us with obvious seems in the middle of rooms. We found out from neighbors later that the carpet layer was talking on his phone outside cursing in front of children and everyone else about how he was going to loose money because we pulled out the carpet ourselves and he wasn't going to be able to take our old carpet and sell it elsewhere. We were very disappointed, we bought him dinner and a 12 pack of beer at the end of the day in gratitude for his time. He left and we examined the work and we we horrified. There were seems everywhere and gaps between them. On the good note Inside Story came out and had the carpet redone by a different contractor but we had to pick out a different carpet. The original purchase was a carpet with a Scotch Guard protector, 25 year wear protection and life time stain warranty. I have had the carpet cleaned professionally twice a year by the company Inside Story told me to hire and our carpet has stained worse than the less expensive carpet that came with the house. We don't have children and take our shoes off when we come in the house. The purchase was 3 years ago and some stains won't come out. Liquid spills here and there. Liquid sunk right in instead of balling up like the first carpet they installed. I contacted Mike Jacob, the owner of Inside Story and told him about my concerns, provided receipts of carpet cleaning and heard nothing from him for months. I have called three times asking him about the warranty and he told me the carpet company Mohawk still hasn't returned his phone calls. I spoke with him today and his records show the original carpet, not the final carpet we have now. So not only is there no record of what I ended up with, he doesn't know who to contact about our warranty. And if I wanted to replace the stained carpet he doesn't know what he sold us in the first place. I told him "So I guess I'm screwed" he replied "yes". I will not buy fro this company again and I definitely do NOT recommend this company!!"