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"Excellent service and response time, the window turned out very well"

"If what you are looking for is the best possible upgrade project imaginable in your home, America’s Dream Homeworks is the company you want to hire … period. My wife and I shopped around a few different remodel companies for our master bathroom job. There were several things that set America’s Dream Homeworks (hereafter “ADH”) apart from the competition. First, the quality of the materials. Upon entering their huge showroom floor, you notice that they order and work with huge slabs of rock. We were looking to have our shower walls be made of single large slabs of stone, rather than tile or other patchwork linked together by grout. Grout is the first part of one’s shower to gather mildew, so having a single rock panel for the wall has a marked impact on reducing mildew problems. In addition, the other materials that they work with were all five-star quality as well. After leaving the showroom, we were sold. The only thing that could have made us choose another company at that point would have been poor customer service. However, the service team also left us very impressed. Osa, our in-home design consultant, was incredibly friendly, very informed about all of ADH’s product offerings, and had a very good knack for hearing my wife’s style preferences and finding great solutions for our bathrooms. She took her time taking measurements, and looking through product offerings to find solutions that would work well for our space. Osa presented us with a few different options for materials, at various quality/price tiers, so that we got a very good idea of what our finished job would look like at various price points. My wife of course chose some of the most high-end materials for our job, but it was within the scope of our budget. The entire in-home design consultation was handled thoroughly, methodically, and the end result was a design we knew we were going to love. Great work, Osa! Now we waited. Julie was assigned to be in communication with us during the waiting period and she was diligent about keeping us up to date. ADH had current projects ongoing and needed to make sure those were properly wrapped up. In addition, our materials had to be ordered and some of them had long lead times. Contract was signed in late October 2018. All materials were not received until mid-February 2019. For projects such as this, delays are a reality that must be both expected and worked around, so we were ready to wait. Julie also did a very good job keeping us informed during the waiting period, so we were never left in the dark and always knew what was happening. Mid-February arrived and our installation team was ready to go. Alex, Eric, and Ivan were our main go-to guys for the work. They demoed the bathroom. Upon opening up the walls, one often finds unexpected surprises, and we had a couple, but nothing serious. Within the first week, all of the principle demo work was done and they were ready to start installing. They did the ground work for the install of the various parts of the project, including taking extremely detailed measurements for the stone work. Throughout the entire process, the guys were very sensitive to our needs (we have a two-year-old son, so they were particularly sensitive to his nap and bed times) and they worked super long hours to make sure we stayed on schedule. Demo, patching up, and prep work took about a week and a half to complete. The special stone team came in led by another Alex (different from the Alex taking primary project lead) during week #2, and they were miraculously in and out in a single day. There was one panel in the master bathroom that they could not install on that day because we ordered a jacuzzi tub, so they needed the space open to access the wiring for the motor installation. Overall, though, we couldn’t believe that they did the stone work so incredibly fast. Also, the resulting fit and finish is super professional. It is extremely difficult to tell where two rock panels are cut and bonded together because of the seamless way they sealed the pieces up. Also, they did an amazing job matching the rock patterns from panel to panel, such that even where two separate panels are adjoining, the patterns flow from one to the other almost seamlessly. It was a fantastic install job! Week #3 rolled around and the team did some more basic patching work, including hooking up the sink hardware and installing our new toilets. However, this was a quiet work week as they scheduled some other install projects and gave some time for the rock sealing to set-up properly. Week #4 they knocked out the countertop, new sink hardware, and backsplash in our guest bathroom. Two-day turnaround for that. Then, they moved back into the master bath, installed the tub, put the final rock panel in place (complete with stone access door for the tub motor), and grouted the shower floor. Only the glass and some final patch-work remained to be done. There were a couple of additional delays for the glass delivery, which took two weeks, but again we knew that delays like this are commonplace for a project like this, so we took it in stride. Also, we were able to start using our jacuzzi tub and shower even though the glass wasn’t in yet, so we could start enjoying our new space while we waited … and enjoy it we did! Once delivered, the glass was installed in just two hours, and as of this morning all of the finishing touches were put in by Ivan, we passed city inspection, and happily shook hands with the team congratulating them on a job well done. Our finished bathrooms are … well … the company is called America’s Dream Homeworks for a reason … our finished project is like a dream come true. My wife and I now have our own personal luxury spa in our own home, complete with jacuzzi tub, overhead rain shower (with detachable spray handle that we can hold and modulate water pressure to while still getting rain shower from above), gorgeous rock walls with beautiful clear tempered glass enclosing the shower, and brand new countertops with deep sinks. We only did half of our guest bathroom. When we finish that project (need to remodel the shower space as only the counter tops were done in there) we will be calling ADH back. Overall 5-star work. 5-stars on the finished job. 5-stars on the customer service at all levels. 5-stars on the quality of the materials. 5-stars on the communication before and during the job. 5-stars on the professionalism and friendliness of our install teams. I can’t use enough superlatives for this company, for its people, and for the top tier quality of their workmanship. I say again here to close what I said at the beginning … if what you are looking for is the best possible upgrade project imaginable in your home, America’s Dream Homeworks is the company you want to hire. We could not be happier with the result. We will be calling them again in the future."

"Jeremy Kinsman completely remodeled our kitchen. Every phase of the job was performed as promised, on time, and on budget. Jeremy is professional and skilled in all the trades (framing, plumbing, electrical, cabinet installation, flooring, drywall, and painting.) Jeremy was polite, considerate, talented, and meticulously detailed - plus, he accommodated our needs, living and working at home during the remodel, and he kept the job site clean throughout the entire job. I would highly recommend and wouldn't hesitate to hire him again."

"Dan is professional, reliable, personable, and very skilled. He is also thorough and fair in his pricing. I canâ  t recommend him enough! He is my go-to guy without question when I have an issue in my home."

"Eduardo was very professional and helpful! Will definitely call him again when I have another project in mind."

"James installed 70' of privacy fencing and it looks great. He stayed on the job until it was done. I would hire him again."

"We loved the work and when we had unexpected problems they fixed it."

"They showed up on time, kept me informed of there progress, advised me of the products available and procured the products and completed the work ahead of my scheduled time."

"Mediocre service and absolutely appalling customer service. Before having our granite countertops cleaned and sealed, I specifically mentioned how I had used acetone to treat certain olive oil stains and deliberately asked whether or not this would affect the cleaning and sealing process. Their technician assured me that it would not. After one hour of work, I observed that many of the areas that I had previously treated with acetone were significantly darker than other areas of our granite countertops. I am pretty sure this was due to the acetone-affected areas not having any prior sealant, so they absorbed water or cleaner or other liquids that were used during the cleaning. I asked the technician why certain areas on our granite countertops were much lighter than the darker areas. His response was ,I do not really have an answer for you. I found this answer unprofessional and unacceptable for someone who specializes in countertop repairs. As someone who is untrained and unskilled in countertop repair, even I could tell that my countertops had been cleaned and wetted by some cleaning agent and then sealed immediately without enough time for the cleaner to evaporate. The fact that I specifically asked beforehand over the phone whether or not acetone-treated areas would be affected by his cleaning and then immediately found darkening issues on these exact areas is an issue I cannot overlook. Furthermore, upon contacting Cole Restoration about my complaint, I was given a generic email response about how they want all of [their] customers to have a good experience and they asked for photos. I quickly replied with photos showing the areas of concern. This was over a month ago. Since then I have sent two follow up emails and left a voice message. Still ZERO response. All around dreadful, neglectful, and unacceptable. I can not and wont ever recommend Cole Restorations to anyone after being an afterthought to them for over a month."