Founded 1993 • With Angi since March 2007
Arnett’s Water Systems has trained, licensed, and insured specialists to provide you with the same day hot water, new tankless water heater installation, repair, and annual maintenance.
Arnett’s is a family-owned and operated business established by San Diego native, Erik Arnett. Arnett’s has been serving the communities of San Diego since 1993. We are licensed by the California State License Board under Lic. # 681254.
Our one of a kind, family-owned San Diego business thrived strictly on customer referrals for 12 years! We offered commercial and residential remodels, new constructions, services, and repairs. However, in 2005, the founder, Erik Arnett discovered the benefits of the revolutionary tankless water system. Consumers save money on their energy and water bills as well as utilizing an environmentally-friendly compact system. Bulky and costly water tanks are a thing of the past!
Also, sometime between the years 2013-2014, the city of San Diego found an influx emergent need for water filtration systems due to citywide water quality deficiencies. For this reason, our company incorporated and merged specializing in installation and repairs for Tankless Water Heaters and Water Filtration Systems. Fast forward and still offering a unique and revolutionary service for San Diego County, we are now the new and improved Arnett’s Water Systems, your Tankless and Water Filtration Specialists.
Business Highlights
24/7 Service Offered
Emergency Services Offered
Wears MaskVerified Reviews
Showing 1-25 of 35 reviews
Sharon C.
11/29/2017
Everything went as planned. Eric accommodated my schedule for his initial visit and inspection of the existing system which I already knew was on its last leg. He was able to schedule the installation again to accommodate my schedule and his team showed up on time and had the new system installed and operating in a relatively brief period. It's nice to take a shower again without worrying if the system will shut off in the middle of it.
Description of Work
Replacement of a Tankless Water Heater
Category
water heater repair
alver M.
10/29/2014
Michael B.
09/16/2014
Job went smoothly and was accomplished in 2-3 hours. Price was $300 higher than other unit replaced 6 months earlier reportedly due to increased cost of heater.
Description of Work
Replaced tankless hot water heater in attic. House has two such units. The other was replaced by Arnett's about 6 months earlier. (Note: exact date of work is estimated as I do not have the invoice handy.)
Category
water heater repair
Harriet C.
07/07/2014
The owner, Erik Arnett, came out to give me a bid the next day after I called, and he scheduled the work for two days after that. His partner, Carlos Cabrera, came out to do the work because Carlos is both a licensed plumber and licensed electrician. Carlos and his helper were extremely professional and efficient. Everyone I dealt with in this company was knowledgeable and went out of their way to do the job right. I will definitely call on them again for all my plumbing needs.
Description of Work
Replaced hot water heater with tankless water heater system, including water descaler and installation of an electrical outlet.
Category
plumbing, water heater repair
Thomas F.
06/10/2014
Kelly B.
03/17/2014
Called up the company to ask for a price quote on a tankless water heater I already bought. Guy said that I didn't really save any money just buying it... Which had nothing to do with why I was calling... Then he asked me some questions about how far the venting was to the roof and what model. He then again told me it was not a money save buying it and that it would need more parts... I already know this. But finally said maybe 1500-2000. I asked if he could schedule to come out and give me a more accurate quote. He asked where I live and it said on the site they would service my area, yet said I would have to pay for him to come out. I said you know what? NEVERMIND.... that didn't bug him and we ended the call... Seriously. Not a great way to treat a customer that was ready to pay for your service. Thanks but I will pay someone a higher price for better customer service.
Description of Work
Gave a price quite on tankless water heater install
Category
water heater repair
Service Provider Response
We are sorry to hear you did not have a good experience on your last call. We are committed and working towards improving our customer service. Regarding your question about service estimate, unfortunately we have to charge a fee for estimates located outside of our service area. Please let us know if you can serve of any help at this time. We will be pleased to assist you anytime in the future. Thank you,Shannon Mark J.
11/16/2013
mr B.
07/22/2013
Eric showed up ready to work and had all the tools and products for the job. The install took a little over 2 hours and there was no mess left of product packaging. Eric answered every question on the product and even 2 hours later when we thought of a question we forgot to ask, we called him and Eric happily answered our last concerns and told us to call anytime we had questions. Install was clean and where we wanted it. Eric even went through the trouble to put the drainage spout exacally where we asked for it. ARNETTS did a GREAT JOB AGAIN for us and we appreciate the time Eric took to hold our hand through the process. THANKS ERIC !!!
Description of Work
Installed whole house carbon fiber filter.
Category
plumbing, water heater repair
David D.
12/31/2012
Eric showed up on time and the whole process was enjoyable.
Description of Work
Arnett's plumbing installed a tankeless water heater in 1/2 a day. My bill immediately decreased by 25%. It saved me so much room I decided to install a water softner where the old water heater was. It has been 4 years and I have never had an issue with the unit. Very pleased. The installation was awesome too. These guys really know their stuff!
Category
plumbing, water heater repair, water softeners
Ona Lee M.
11/13/2012
Overall the process went well. We did have and issue with the circulator pump leaking after the unit was installed, but I called Erick and he had Carlos come immediately and check it out. Seems they were sold a defective pump. Since the place where they purchased the pump was already closed for the day, we had to wait until the following day to get it fixed. Carlos came early the next day and reinstalled the new pump and everything has been working well since. One issue I was not aware of, although on the back of the estimate it did mention it, was the fact that I might be required to have a permit pulled and I would be responsible to do that. After having the unit installed I found out my City does require a permit everytime you install a water heater. It wasn't a big problem to get the permit, but I would have liked to have had that mentioned to me at the time I was being given my estimate.
Description of Work
Erick Arnettt and co-worker Carlos installed a Rinnai Tankless Water Heater.
Category
water heater repair
JEANNE R.
10/03/2012
Michael M.
09/24/2012
mr B.
06/21/2012
Eric of Arnetts Plumbing arrived on time and ready to go to work. He is very polite and knowledgeable. Eric talked about the maintenance and care of our Rinnai Tankless Hot Water System which he installed a little over a year ago. Eric brought all the tools and products with him. He checked the system out and removed the sediments that can build up. He spent about an hour cleaning and looking over all the components to make sure our system was in perfect working condition. He gave us suggestions on how to get the most out of our investment of the system. He left the area clean and tidy. Eric was right when he told us a little over a year ago how much savings and ease this system was. The initial cost of the tankless system seemed steep when Eric first installed it a year or so ago, but the monthly savings on our utilities bill has paid for the system already. With the De-Scaling of the unit we are keeping the savings up and the worry down. Eric knows his stuff and we would happily have him back to take care of our needs and refer Eric Arnett to all our family and friends. Thanks Eric !!! You're the Best !!!
Description of Work
We had a De-Scaling performed on our tankless hot water system.
Category
plumbing, water heater repair
Service Provider Response
Thank you for the review. I am happy to hear that you are pleased with our service and your new water heater. Remember to maintain your heater every year or so that it will continue to perform it's best for you for many years to come. Please call us if you have any questions or concerns in the future. Kind Regards, Jana ArnettCharles L.
03/08/2012
Eric patiently explained my options over the phone and based on my existing configuration indicated that it was not optimal for a tankless unit. However, he agreed to stop by after another job and give me a no-cost estimate. On checking the location of the existing water heater, he confirmed that the exhaust venting would be both expensive and less than optimal in its performance. I thanked him for his honesty and they went on their way.
Description of Work
I needed to have my traditional gas water heater replaced and was interested in the tankless option.
Category
plumbing, water heater repair
Service Provider Response
First we would like to thank you for the opportunity to provide you with a quote and for taking the time to review or company. We value your feedback and the importance of On Line Reviews. Please let us know if there is anything we can do assist you in the future. Kind Regards, Jana Arnett's PlumbingBarbara D.
03/02/2012
He arrived on time and gave us a free estimate. Based on his estimate, we scheduled the installation. RE: the installation, Arnett and his team were punctual, skilled and efficient. The whole process was easy and stress free because they knew exactly what they were doing. Everything is working great!
Description of Work
Arnett's Plumbing converted our standard tank water heater system to a tankless system.
Category
plumbing, water heater repair
Service Provider Response
Thank you for taking the time to review or company. We value your feedback and the importance of On Line Reviews. Remember to maintain your heater every year or so that it will continue to perform it's best for you for many years to come. Please let us know if there is anything we can do assist you in the future. Kind Regards, Jana Arnett's PlumbingDane C.
01/21/2012
They were prompt and efficient, it is a clean install and they hauled away the old water heater. I would use them again and highly recommend their service.
Description of Work
Water heater replacement: I had a leaking water heater, I already had made the decision to go tankless, so I called Arnett's Plumbing Friday morning, and they came out the next day.
Category
plumbing, water heater repair
Service Provider Response
Thank you for taking the time to review or company. We value your feedback and the importance of On Line Reviews. Remember to maintain your heater every year or so that it will continue to perform it's best for you for many years to come. Please let us know if there is anything we can do assist you in the future. Kind Regards, Jana Arnett's PlumbingJames T.
01/09/2012
Before the last of the energy tax credits expire (2011), we decided to replace (2) 50-gal tanks and install a tankless water heater. After searching Angie's List, we contacted Eric Arnett on 12/21/2011. After answering a few questions (via phone) about our existing water heater set-up, he stopped by to assess our situation. Eric discussed recommendations and promptly provided a quote. The next day, we scheduled the installation for 12/27/2011. The entire procedure was efficient and completely anxiety-free. Eric removed all debris and left the garage area cleaner than before the installation. Truly one of the best service calls we have experienced.
Description of Work
Replace (2) 50-gal tanks and install an energy efficient tankless water heater.
Category
plumbing, water heater repair
Service Provider Response
Member, Thank you for taking the time to review or company. We value your feedback and the importance of On Line Reviews. Remember to maintain your heater every year or so that it will continue to perform it's best for you for many years to come. Please let us know if there is anything we can do assist you in the future. Kind Regards, Eric Arnett Arnett's PlumbingRoena B.
01/02/2012
Dealing with Arnett's was one of the best experiences I've had with a contractor. I did not feel like I was being taken advantage of and they delivered on everything they said they would do.
Description of Work
Arnett's Plumbing saved my Noritz Tankless water heater. I called two other local plumbers and they told me that I was going to have to buy a new tankless or switch back to a conventional water heater. The other plumbers told me it would be from$1500-3000 to solve my problem. I called Arnett's Plumbing and they were able to solve my problem the next day. They were able to refurbish my dying water heater and also gave me a tutorial on how to keep it at its optimum efficiency. They also looked at my shower heads and got them to have better water flow.
Category
plumbing, water heater repair
Service Provider Response
Thank you for taking the time to review or company. We value your feedback and the importance of On Line Reviews. Remember to maintain your heater every year or so that it will continue to perform it's best for you for many years to come. Please let us know if there is anything we can do assist you in the future. Kind Regards, Jana Arnett's PlumbingNorma P.
12/31/2011
I was impressed with the level of expertise on tankless water heaters and recirculating pumps. I will definitely use this company again and will ask for Tom.
Description of Work
The representative from Arnett's was prompt, professional and very knowledgable. Tom quickly diagnosed the problem. He explained the issue in a clear and concise manner. We have a tankless hot water heater that was only providing hot water intermittently. We had used another plumbing company a day earlier and received terrible service and the wrong advice on how to fix the problem. Tom was very familiar with tankless systems and recirculating pumps. He came to the home on the afternoon of New Year's Eve. We were very appreciative of not having to go through a long weekend without hot water.
Category
plumbing, water heater repair
Service Provider Response
Thank you for taking the time to review or company. We value your feedback and the importance of On Line Reviews. Remember to maintain your heater every year or so that it will continue to perform it's best for you for many years to come. Please let us know if there is anything we can do assist you in the future. Kind Regards, Eric Arnett's PlumbingKAREN A.
10/08/2011
Great. The service was excellent--had someone out the day we called I think to take a look. And the installation was done within a few days once we decided. We love this water heater. It's resolved some issues for us, plus we don't have to fear flooding our garage and we are using less energy. I would recommend that you take into account when choosing a tankless water heater that the recommendations for sizing are based on an average water temperature rather than cooler water temps. So in the winter, I don't think the smaller one would have worked for us to both take hot showers in the morning, even though the medium one is supposed to handle 2 showers at the same time. We do like very hot showers--don't know if this will apply to you. Ended up with the higher end one that is rated to provide hot water for 2 showers and a load of laundry at the same time. I would absolutely use this company again.
Description of Work
Replaced our leaking water heater with a Rinnai tankless water heater. With the tax rebate it was around $1500--this included some new plumbing and a new roof vent. The cost seemed to be in line with other companies.
Category
plumbing, water heater repair
Service Provider Response
Thank you for taking the time to review or company. We value your feedback and the importance of On Line Reviews. Remember to maintain your heater every year or so that it will continue to perform it's best for you for many years to come. Please let us know if there is anything we can do assist you in the future. Kind Regards, Jana Arnett's PlumbingEric B.
05/27/2011
Perfect. Our water heater stopped functioning for the second time in a year. After spending a few hours on the phone with Tech support and trying to install a replacement part that Nortiz tech support sent me, I looked on Angie's list under the keyword "Noritz", and selected Arnett Plumbing because of their other high ratings. I called the number provided at 530 pm and reached Eric Arnett. Eric was polite and knowledgeable and said that he could come out the next morning to both repair our existing unit and install an additional unit. Eric and his team (Carlos and Tom) showed up on time. Eric looked at the unit and within 5 seconds identified the first of several problems with the original installation (which was done by VM Enterprises and D&R plumbing). The problems with the original installation were many and various, including a flapper valve installed incorrectly so that the hot and cold water were continually mixed, a ventilation system that used aluminum foil to join incorrectly sized pipes which caused the condensation to fall back into the unit and cause multiple parts to fail, and failure to clean the pipes prior to installing the final hardware which led to debris buildup in every faucet in the house. Eric gave me a firm estimate, performed the repair and installation of the new unit within the timeframe he specified, and finished the work for the price he had quoted. He cleaned all the debris from our internal fixtures without additional charge. Eric and his team's knowledge of the Noritz units is higher than anyone I have dealt with over the last several years of problems with the unit, including 3 different plumbers and Nortiz tech support. Their work was clean and professional and their demeanor and attitude were extremely professional. I don't know that I'll need another Noritz unit anytime soon, but I do know who I will call if I have any problems at all with my existing Nortiz units. Arnett plumbing is a solid, professional, San Diego business.
Description of Work
Repair existing Noritz Tankless water heater - replace Heat Exchanger, clean igniter, replace improperly installed (by another contractor) venting, replace improperly installed (by another contractor) flapper valve Install second backup Noritz Tankless water heater, including venting, copper piping, gas piping Clean debris from faucets, showers heads, etc. throughout home
Category
appliance repair, plumbing, water heater repair, drain cleaning
Service Provider Response
Thank you for taking the time to review or company. We value your feedback and the importance of On Line Reviews. Remember to maintain your heater every year or so that it will continue to perform it's best for you for many years to come. Please let us know if there is anything we can do assist you in the future. Kind Regards, Jana Arnett's PlumbingRick C.
05/01/2011
The work was performed quickly and professionally and the tankless water heater works very well.
Description of Work
Installation of Tankless Water Heater
Category
plumbing, water heater repair
Service Provider Response
Member, Thank you for taking the time to review or company. We value your feedback and the importance of On Line Reviews. Remember to maintain your heater every year or so that it will continue to perform it's best for you for many years to come. Please let us know if there is anything we can do assist you in the future. Kind Regards, Jana Arnett's PlumbingKaren L.
04/07/2011
After researching several companies via Angie's list I chose Arnett's. Also had noted their name as a booth at the upcoming Home Fair at Del Mar Fairgrounds. I liked the fact that they specialize in tankless water heater installation. I also liked the fact that they responded to many of the Angie's list comments, both negative and positive. Erik Arnett came out the day after my initial call to give me an estimate. I thought their prices were a little high, but I did decide on a "Cadillac" level Rinnai. Because there is a long distance between the heater and the farthest bathroom (which is the one most used), I also opted for a recirculating pump to ensure less water loss in waiting for it to heat up. Two days later they arrived to install. Erik called to tell me they were late in receiving the delivery, which I appreciated, but he sent one of his men over anyway to begin removal of the old unit. It took approximately three to four hours for the three men to complete the job. They were clean, polite, and friendly. I discovered a minor leak right after they left and called them back. They were at lunch but returned within an hour and fixed it.
Description of Work
Installed a Rinnai tankless water heater and Grundfos recirculating pump.
Category
plumbing, water heater repair
Service Provider Response
Member, Thank you for taking the time to review or services. We value your feedback and the importance of On Line Reviews. Remember to maintain your heater every year or so that it will continue to perform it's best for you for many years to come. Please let us know if there is anything we can do assist you in the future. Kind Regards, Jana Arnett's PlumbingSteve M.
11/29/2010
I tried to contact Arnett several times for an estimate on a tankless water hearer. They did not return my calls. As I was without hot water and the other plumbers I contacted responded promptly, I did not bother to try to reach Arnett after the first few calls.
Description of Work
None.
Category
plumbing, water heater repair
Service Provider Response
Hi, my name is Jana I answer all the calls for Arnett's and I want to thank you for your valuable feedback. In effort to improve our service I would like to ask which number you were calling? Unfortunately AT&T has published an inactive number (619)229-0382 that is used solely for our security alarm. Several Internet directories have listed this number. Little by little I have been searching and correcting the errors as I find them on line. Please accept our apology as we would never intentionally or knowingly ignore any calls. Jana Arnett's PlumbingNan A.
02/25/2010
Clean, fast and got it done without a hitch. Everyone that has been in our garage, including other contractors have said what a nice job they did!
Description of Work
After a flood in the garage we wanter to go with a tankless hot water heater and they had good prices, could do the work the day I called.
Category
plumbing, water heater repair
Service Provider Response
Thank you, we are pleased to hear you are happy with our work! Please let us know if there is anything we can do assist you in the future. Kind Regards, Arnett's PlumbingOther local Pros in your area
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- Trade License Number
- 681254
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