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"I chose them because the pitch man convinced me they were the best and they were $260  while others I called were $300 and adding termite inspection was $325 and his was included in the $260. On Monday morning at 8am of the planned inspection day, we found the 'current' owner had not turned the electricity on thus, the inspection could not take place. We were emailed the bill would be an additional $65 for the trip charge as it was a good 100 miles round trip and our error, not theirs. I felt bad so I accepted the additional charge. There went my saving a buck. Next we were emailed a new appointment day, Thursday at  11am. The inspector arrived Thursday at 8am.  Needless to say, it confused my whole day arriving three hours early. The inspector really did a good job, explaining everything to me so that I understood. Then he presented me with a $325 bill that we had agreed on and I paid. It being early in the morning I wasn't thinking clearly but later I called the business office and said  -  "Since we have an email stating 11am and the inspector showed up at 8am, your mistake, so I should get my $65 back from the trip charge when it was our mistake." The business office wanted nothing to do with that idea. The $65 was for the extra time and mileage, she said. What about the disruption to my schedule showing up at the wrong time. It didn't matter. Every other time I spoke with the woman in the office she was very kind but suddenly she wasn't any more.  Because they strictly wouldn't change the bill when it was their fault and because they are so far away, I will not use this company again.
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"Every step of the process, from the initial contact and quote to the completion of the project, was handled professionally and quickly. I love my new kitchen and look forward to working with them again for the next upgrade!"