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"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"Gaciel and his crew replaced all our windows, flooring throughout the house, and completely remodeled our kitchen. From start to finish communication was excellant. They showed up everyday, worked hard to do everything well, accepted my last minute changes, and cleaned up before leaving each day. I am thrilled with the finished product!"

"Not even sure where to begin with this nightmare which I will now need to spend more money in legal just to get my money back if I'm lucky. It all started back in 2022 when a respectful salesperson Gary sold me on an underground bunker. Still to this day, he answers the phone for me, and he doesn't even work at Rising S company anymore. To keep a long story shorter, I paid over $100K for my unit after being pushed to make payments to 'keep it on the assembly line'. It has been paid in full since August of 2023 (just about 15 months for anyone counting). I received a response (finally) earlier this year in March that there is new ownership of the company, and the man in charge is Brad Dancer. After trying to contact for quite awhile, I did finally get him on the phone. He apologized and explained to me that he's in over his head. Even though I believe I have been more than patient, I agreed to give him some time to finish and deliver my unit. We agreed that August of this year (2024) I would have it. I checked in by email in June to ask if we were still on track. I received a response that we were indeed on track. Now fast forward to today (10/25/24), I have been completely ghosted by email, phone, and text. No responses at all by ANY form of communication. At this point, I realize I have been robbed of over $100K. And after reading many other consumers reviews on different platforms, it appears I'm not the only one. I will now begin my journey with the Attorney General and Legal process. I'll update my status here so anyone can see what happens. At least people can get answers some way. It is not a good feeling to not be able to get a company to call you, especially after they've taken over $100k. You can't even leave a message on the office line ( which no one has EVER answered by the way). I don't understand how a company like this could still be in business. My recommendation to anyone reading this.....I hope it's not too late for you."

"These windows are solid, well built and look great. I will be ordering more for my house."

"My husband and I met with ACE Design and Drafting (ACE) in August 2023 to review the drawings we had prepared and conduct an interview regarding skills, experience, and process in preparing the plans. As a result of the interview, in August 2023 we entered into an agreement for ACE to prepare building ready plans for our project. The estimate to complete the plans was 3 months. Although our experience with ACE began as amiable, it slowly deteriorated to less than satisfactory. Our verbal phone communication and interaction with ACE soured, and we were no longer able to communicate/interact with ACE verbally over the phone, only by email. Unfortunately, communication with ACE through email did not improve. Our communication issues or lack of communication with and from ACE caused a considerable delay of the submittal of our plans to the County. They were not able to be submitted to the County for initial review until February 2024, nearly six (6) months after entering into the agreement with ACE. We experienced unfavorable interactions with ACE which are noted below. · ACE misplaced the drawings we provided. As we did not have a second copy of the drawings (our mistake), this delayed ACE in preparing the plans. We were in California, so it was necessary to travel to Lake Havasu City, Arizona and assist ACE in locating the drawings in the office. · The plans were submitted to Mohave County (County) for review and the County noted various corrections/redlines were required. ACE was contacted by letter which detailed the redlines needed for the house and shop. Per the County, ACE did not make all the required corrections/redlines (although our agreement states required corrections will be made when ordered by the County). The County representative was very helpful and was able to make the remaining required corrections/redlines as noted below. o House § Correction requested - Wall bracing for this structure does not meet minimum of code. Please revise. (Ref. IRC 2018 R602.10) · This was as a result of stucco vs metal siding. The correction from wording of stucco to metal siding was noted on the plans, however, the legend which showed wall board was being used was incorrect as was the use of the wall board legend icon (a 3 in a triangle) noted around the exterior of the structure. As our home would have metal siding, wall board is not required. However, sheathing (a 2 in a triangle) is required on the entire exterior of structure. The County made the correction by striking through the “wall board” legend icon and replacing in red ink the “sheathing” legend icon. o Shop § Correction requested -Header over garage door fails loading. Please revise. (Ref. IRC 2018 R301.1) · The plans show a correction of a “4x12 header”; however, in this situation a 6x12 header was required. The County made the correction by striking through “4x12 header” and replacing in red ink “6x12 header”."