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"This was the second system we purchased. The first was a replacement heat pump for our upstairs system. This one was an air conditioner and gas pack heating for the main residence. We purchased this through their rebate offer via Costco. We really wanted this to be a no problems sale. We paid in cash (check) the day before it was installed. The basic unit seems to work correctly and reliably so far. The inside has been comfortable since it was installed. That’s the good side of the story. The unit upstairs was installed with a programmable thermostat - Which I did not particularly want. That programmable thermostat is awkward to use - And I am a degreed electronic engineer! I eventually replaced it with a simple non-programmable thermostat. When I got the quote on the recent main unit replacement, I insisted on keeping my simple to use Honeywell Electronic heating and cooling thermostat. We are retired and one of us is usually home so there is zero reason to use a programmable thermostat and frankly the Lennox programmable one is a misery to use. When the installers arrived I placed the installation manual for the existing Honeywell thermostat on the thermostat itself - Impossible to miss! The main unit was installed correctly and seems to work well. But the installer had difficulty hooking up the Honeywell thermostat due to wiring problems eventually found under the house in the thermostat wiring. It was a warm day on installation day and the heating settings were only briefly tested. Then the AC settings were tested and the installer was very quickly out the door. A week or so later it got cool and I switched to heating. In heat mode the circulation fan would not run unless the heat was actually heating despite the thermostat being set to fan “ON”. I am an electronic engineer and I suspected there was an error in the hookup of the thermostat. Turns out I was correct - The installer had set the internal thermostat switch to “heat pump” instead of AC with gas heating he had installed. Furthermore he had hooked up one thermostat wire to the wrong terminal. He has to go out of his way to make these mistakes instead of leaving the thermostat wiring and internal switch setting as it had been. I corrected these two errors and then the system ran correctly. Anyone can make a mistake, but it takes something “special” to be so sloppy in testing the installation not to notice it wasn’t acting correctly! Well I thought the only problem I had with Annette Hale Indoor Comfort Air was the sloppy installer. Just this morning the sales person called me to ask if we had paid for the unit from several weeks ago! The same sales person who picked up the check the day before - Which had cleared the bank some time ago. I may not be have been very polite with this person - It seems their accounting people are just as sloppy as their installer. Eventually I was called back and he apologized that they had been paid, they just somehow credited it wrong. I would never again use this installer. They screwed up part of the installation and then may have tried to collect twice for the same work! Sloppy, very sloppy! The Lennox equipment itself except for the miserable programmable Lennox thermostat works well and seems of good quality."

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"Rocky was amazing - was working close by and came the same afternoon. Our unit had failed and he installed a new unit the same day working late to ensure everything was set up and tested. First class customer service."

"Logan Barkley is our main HVAC contractor for our property management company. He has done hundreds of work orders, emergency calls, and installs for us. He is timely, responsive, responsible, and so very polite. We get thousands of compliments from our tenants for his work. We not only love him, but TRUST him!"

"I had a basketball goal assembled by Don. The job was done right and he came out the day and was close to the approximate time he said he would be here. Don did let me know he was running a little late and on his way. Those things happen so it was no big deal. I was very satisfied with the work and professionalism . I definitely will consider this company for future work."

"Tech arrived on time. He was very friendly and got my unit running quickly! The office staff was helpful and understanding. Will definitely use the again!"

"Took the better part of the day. The AC and heat work"

"Crew was wonderful. Talked me through the replacement of my unit. I understood everything that they was doing. They did a fantastic job. Didn?t leave trash out. Very professional. I would recommend them to anyone."

"Great communication on pricing and the timing of the work done. Very polite and knowledgeable with quick responses to concerns or questions for scheduling or installation from each person I had contact with. I will definitely use them again when I have the need."