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"Would definitely hire again. Came out and checked for mold and promptly removed it and fixed the roof. Great guy, very professional. 10 out of 10 recommend Cook's Mold Remediation."

"On May 25, 2022 I spoke to a representative of the Mold Test Company and explained that I had recently inherited a property and had not been lived in for quiet some time and was beginning the restoration process to make it livable again which included having a mold test completed. I was quoted $499 for the complete test in addition to a $50 deposit that was required to confirm appointment. I made it clear that I currently lived over 4 hours away from the property needing the test but we agreed upon a date and time that worked for all parties. Deposit was paid over the phone for confirmed 11am on 5/29/2022. I arrived at the property at 10:40am yet the technician called me about 15 after 11am to inform me the he was 15 minutes away. Arriving at church 11:30. We walk through the property and he gives me some information and points out a few things and then prepares to set up his equipment only to realize he would need a generator to complete being that the home isn’t occupied and has not been for quite some time, there is no electricity. I point out that I was not informed the equipment needed electricity although I mentioned the property had been closed up for years when making the appointment. As the expert and professional this should have been clarified prior to confirming appointment or taking payment. Technician informed that he had a generator but it wasn’t with him and he lived about 2 hours away so the appointment that I had driven 4+ hours to make would have to be rescheduled. It then took almost a full week for someone to return and follow up about this issue in which the solution suggested was to Mail this company the keys to my property to conduct the test in my absence and hitch was a red flag because I don’t know them for one and if I’m not there to see them test my property how do o know they’d even travel back to my property and complete a test instead of just telling they did and charging $499. I refused to send my keys and instead asked for a refund of my deposit. I was told he would submit my request and ended the call About a month later I still had not received my refund or any communication of it so I called and after several attempts spoke to someone who informed me that my refund request was denied because the technician said I refused services at the door and something else about canceling rescheduled appointment when nothing was every rescheduled to begin with and service was not completed bc technician did not have the necessary information equipment. I total LIE over $50. My $50 that I work hard for and have already been more than inconvenienced over. I have tried multiple time to remediate this issues but I just keep getting shuffled around to leave voicemails and no answers about my money. This is extremely unprofessional and unreasonable. I will follow up with the BBB and CFPB as well. Unacceptable and should be removed as a reliable referral from Angi"

"Ceser, Mike and Kam arrived on time as Ox Foundation had promised. These guys know what they are doing and got the work done right. They not only did an excellent job of encapsulating the crawl space but left the job site clean every day they left and they were there three days. These three guys went above and beyond to make sure I was pleased with their work. I would highly recommend Ox Foundation and these guys if you need them. Ceser, Mike and Kam are to be commended for their pride in the work they do. It was a pleasure working with them. A.J."

"This was the worst experience we have ever had with a company in our entire life. Their motto is "Uncommon customer service." Well thank God for that. They sent a crew out on a beautiful Friday afternoon in February. The crew supervisor evidently manages via cell phone because the crew took the shingles off the roof and disappeared. We had to call the supervisor to let him know and he came out hours later and put a tarp over the house. Torrential rains moved in the next day and water poured in to the house through all windows under that section. Well I guess they had to add a restoration division to their company because of situations like this. They removed parts of walls and the crews that they hire just disrespect your house. Furniture banged up, railing banged up; and I guess they just threw down my blinds because blinds were scratched up and the wands were broken. They put my house back together but the workmanship is substandard. In the few months that we have dealt with them there have been so many people that we dealt with that are no longer with the company. It actually took them coming out more than once to get the roof right. Then the owner calls asking for money. Just a heads up:he records the phone call without informing you. Now mind you...they have yet to send a bill yet somehow I am supposed to know how much I owe them. And he is very demanding about getting paid. I have never written a poor review of a company before. We are actually very easy to please. But I urge everyone to avoid this company. They have branches all over North Alabama-just move on."