Get matched with top water and smoke damage repair specialists in Jackson, AL

"We noticed mold in our house and searched on Angi to find a solution. Mold Doctors Pros, LLC is the company we chose. The owner inspected our home and provided us with a quote to clean it up. We signed a contract for the service. Their truck came and we left the house. 45 minutes later, they demanded $750 more or they would have to replace our insulation for an additional $ 1,800-3,000. If we refused, then the contract stipulated that we had to pay $3000 for the team to stop in the middle of the service. We accepted the demand for the additional $750 with the waiver of the estimation fee. We knew we were being scamed at that point because there is a free estimation cost to the inspection. It is stated on the front of his business card. After the service was finished, we call and asked for a refund of the extra amount. The owner agreed if we signed a complicated "Hold Harmless" agreement. We refused, and that was it. The mold is still present in our house, so we doubt his team did anything, or if they did, then they did a poor job."

"Awesome to work with. Mark explained everything and answered all our questions. Job just completed and no issues! Thank you Absolutely 5 STARS"

"On May 25, 2022 I spoke to a representative of the Mold Test Company and explained that I had recently inherited a property and had not been lived in for quiet some time and was beginning the restoration process to make it livable again which included having a mold test completed. I was quoted $499 for the complete test in addition to a $50 deposit that was required to confirm appointment. I made it clear that I currently lived over 4 hours away from the property needing the test but we agreed upon a date and time that worked for all parties. Deposit was paid over the phone for confirmed 11am on 5/29/2022. I arrived at the property at 10:40am yet the technician called me about 15 after 11am to inform me the he was 15 minutes away. Arriving at church 11:30. We walk through the property and he gives me some information and points out a few things and then prepares to set up his equipment only to realize he would need a generator to complete being that the home isn’t occupied and has not been for quite some time, there is no electricity. I point out that I was not informed the equipment needed electricity although I mentioned the property had been closed up for years when making the appointment. As the expert and professional this should have been clarified prior to confirming appointment or taking payment. Technician informed that he had a generator but it wasn’t with him and he lived about 2 hours away so the appointment that I had driven 4+ hours to make would have to be rescheduled. It then took almost a full week for someone to return and follow up about this issue in which the solution suggested was to Mail this company the keys to my property to conduct the test in my absence and hitch was a red flag because I don’t know them for one and if I’m not there to see them test my property how do o know they’d even travel back to my property and complete a test instead of just telling they did and charging $499. I refused to send my keys and instead asked for a refund of my deposit. I was told he would submit my request and ended the call About a month later I still had not received my refund or any communication of it so I called and after several attempts spoke to someone who informed me that my refund request was denied because the technician said I refused services at the door and something else about canceling rescheduled appointment when nothing was every rescheduled to begin with and service was not completed bc technician did not have the necessary information equipment. I total LIE over $50. My $50 that I work hard for and have already been more than inconvenienced over. I have tried multiple time to remediate this issues but I just keep getting shuffled around to leave voicemails and no answers about my money. This is extremely unprofessional and unreasonable. I will follow up with the BBB and CFPB as well. Unacceptable and should be removed as a reliable referral from Angi"

"Ceser, Mike and Kam arrived on time as Ox Foundation had promised. These guys know what they are doing and got the work done right. They not only did an excellent job of encapsulating the crawl space but left the job site clean every day they left and they were there three days. These three guys went above and beyond to make sure I was pleased with their work. I would highly recommend Ox Foundation and these guys if you need them. Ceser, Mike and Kam are to be commended for their pride in the work they do. It was a pleasure working with them. A.J."