Get matched with top sunroom and patio pros in Bay Minette, AL

"BLUF: Miserable business practices and mediocre work Titan initially blew me away with their level of customer service. I had a rep come to my home, take numerous measurements and tell me all about how the structure would be built. I stated that I needed the sunroom completed by the end of April 2024 and they put in a clause that if it wasn't completed, the sunroom would cost my nothing. Titan even changed the contracts after I found a discrepancy with mine and I was more than happy to move forward. I signed the contract and waited. Then a second rep came out to retake all the measurements previously taken and I waited some more. And then crickets until I was told that the materials were being ordered (two and a half months after I paid the half up front deposit). Work finally started the last week of April ( just 7 days shy of the deadline) and I was initially happy with how it was going. I asked a bunch of questions, had to correct the builders on layout because it turns out the first Rep lied about how the structure would be built on several levels. During construction, the electrician's helper stepped through my kitchen ceiling which i don't blame Titan for but it seems they put their trust in lack luster contractors as well. Work was "completed" on the last day of April and the permit inspector called to let me know that he would be inspecting three days later. During the inspection, it was discovered that the electricians never pulled a permit to begin with and the sunroom builders never stopped construction to get the in process inspection completed which required a portion of the structure to be dismantled. A separate crew from the first dismantled and rebuilt the structure and did a miserable job sealing it which required the lead of the original crew to come back out and correct. Since this was WELL past the deadline, I made the joke with the crew lead that " hey , I guess I got a free sunroom now". Within three minutes, the GM called me asking what I meant. This conversation culminated in him raising his voice to me several times and threatening to file a lien immediately that Monday morning if I didn't release payment. My argument that work wasn't completed because the permit wasn't sign off and required that the structure be dismantled to complete said permit didn't matter. I never once raised my voice in return, or acted unprofessional in any manner to the GM. After the tile work began, I found out how out of square the walls are. 1/4" out over 16". Had I had any idea of what I'd experience, I would have chosen a different company in a heartbeat."

"slow response times. no onsite visit, so had to confirm all measures myself. good product in the end."

"I had an overall estimate prepared by Jonathan in early July, which was better than the other contractor that had come out. Tristan from Aspire then came out and removed the bad brick molding, installed the flat type of molding that was wanted along with the ledge over the doorway to ensure no rain would be able to get into the top of the storm door when it rains, which was good too. Tristan had to deal with heavy downpours of rain while trying to install the molding. For what he had to deal with, he did good. Tristan remeasured the back door for Jonathan so the proper size of storm door I wanted could be ordered. After aproximately a month and a half I reached out to Jonathan by text to get an estimated time for the door to be installed, but never received a response. Approximately two weeks later I was contacted by Aspire and informed Jonathan had been let go and someone else from Aspire would continue the job. I was then contacted by another worker, Peter, who was very informative even though he had been given very few notes on what still had to be done. Peter came out September 15th and he was able to get information about the storm door being at the Home Depot in Pensacola even though I live in the Fort Walton Beach area. After Peter picked up the door and brought it to the house, he measured my back door and the storm door he picked up to find out the storm for was too big for my doorway (36" door was ordered, my doorway was measured at 29"). Peter returned the storm door to the local Home Depot and had to special order another storm door. Peter kept me informed about what was going on and he would come back out to install the door once it was in at Home Depot and anticipated to install the storm door on October 2nd. I advised Peter I had to be at work by a certain time and he advised he could install it without me being at the house. On October 2nd another worker named Joel, who came out to the house, but I had overslept and did not hear the doorbell. I was contacted by Aspire to reschedule since Joel could not make contact with me. I informed them that I was under the impression Peter would be coming out. They advised Peter was not available and Joel would be the one coming out again on October 5th. When Joel did come out he was only provided minimal notes about replacing molding for a storm door to be installed. He did not know a storm door had been ordered and was to be picked up at the local Home Depot. Once Joel got in contact with Aspire, he went and picked up the storm door and began to install it. I had to leave for work prior to Joel finishing the job, but he provided me a text message later on stating he installed the door and where the keys for the storm for were left. After returning home that night I recovered the keys for the door and looked at storm door. I noticed the frame of the storm door on the latch side was not snug up against the top of the door frame for the storm door and the latch does not catch the plate to stay closed and the storm door has to have the deadbolt extended to keep the storm door from being opened if pulled on without having to turn the handle. This is why I only provided three stars since there was a gap in the process, multiple workers and minimal information that was provided to the workers to keep them informed of the current process of the job being conducted."