Get matched with top chimney cap pros in Willow, AK

"I have written hundreds of reviews and 95% of them are totally positive, encouraging and uplifting. Unfortunately, I cannot recommend this company. Two years ago we had 2 Beautiful Gas fireplace installations done by the Chimney Doctor. It was spendy but we’ve enjoyed the ambience and beauty that these installations have provided to our home and felt it was worth it. Furthermore, I have told many of my friends about this company and they also had good customer service and results, at least up until September 2020. Until that time, I believe the chimney doctor was under different ownership. Beginning in September 2020, my fireplace upstairs stopped working. It was determined that we needed an igniter. I begin calling immediately to have this issue fixed and scheduled. After over 20 phone calls over the course of several months, I finally received a call from the new owner who profusely apologized for his lack of follow through and promised that he would personally be to my home the next day to fix it. That was over a month ago. I have finally found someone else who can do the repairs and the necessary part should be here soon (my new contractor communicated this information via text as soon as he ordered it). I write this review because I truly want people to avoid the aggravation and frustration associated with a business that does not treat their customers in a respectful and considerate manner. If you would like the name of my new contractor, feel free to Google message me. I do not recommend the chimney doctor to anyone any longer."

"All the Folks at Alaska Fire & Flue (address listed/phone - 907.357.3583) are the BEST guys in the business dealing with anything when selecting, proper placement and complete installation of wood burning stoves. (Forest - Owner / Brett - Installer / Ben - Installer) I selected this company after personally visiting the show rooms, getting estimates from and asking tons of questions of all the other guys in the Anchorage / Wasilla area. These guys offer complete and all inclusive work. There are no separate charges for delivery, or installation or any accessories that you may want. Alaska Fire & Flue put it all together in one price so there is no hidden extra fees. They offer Veterans Discounts and they will work with you on all aspects of the project from start to finish and have some nice finance plans too. They LISTEN to your ideas, thoughts and questions. If they don't know the answer they will find it and ensure you have the answers. They are VERY, VERY responsive and they installed our project in one day. We had a great Heritage, Soap Stone stove (see Photo) and help me select the right size for our project. I can not say enough of how happy my wife Lynn and I are for all of the work, help, patience, flexibility and just plain down to earth people these guys are. They know what they are doing, work with you, answer all your questions, ensure you know how to work what they install and they will respond quickly with any phone calls or questions you may have. Our experience with Alaska Fire & Flue is one that we thoroughly enjoyed and are very proud to write this review. We could not have asked for anyone better. This whole project started on a Saturday (planning, selecting, financing, logistics and install) and was installed on the very next Wednesday. What a crew and how easily they made everything seem from start to finish. Thank You Foster and all the folks at Alaska Fire & Flue!!!!!"

"Ordered and paid for custom awning that was to take 5 weeks. Its now been 16 weeks and still waiting. Owner is at best noncommunicable and at worst, rude. I'm now wondering if this is a scam and not a real business."