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• 4.6

  (176)

  System Pavers

  Fremont, CA

  

  Super Service

  Award 2020

  
  Business Description:

  Since 1992, System Pavers has become the leading design and installation company in the outdoor remodel industry. As the outdoor home improvement industry has evolved over the years, so have we. Homeowners can find peace of mind in knowing that we provide comprehensive design services from start to finish to ensure their project is seamless, the latest state-of-the-art outdoor hardscape products and full-service Design Centers for their convenience, and a stellar customer experience as showca..
  Recent Review:

  5.0

  Overall Once the project got going, Project Manager Javier Rodriguez and his crew were extremely well coordinated and we were always kept up to date and fully informed of everything happening. Nothing happened that we did not approve in advance. Outstanding craftsmanship and finish. Minor changes we requested during construction were accommodated immediately, with no issues at all. Most impressively, Javier essentially helped us find a quality plumbing contractor and electrical contractor and even helped us to coordinate their work. He effectively served as the General Contractor going above and beyond his duties to ensure success and keep all of the work coordinated and moving forward efficiently. Javier Rodriguez's outstanding project management, knowledge and communication were outstanding. The finished product is also beautiful and exceeds our expectations. The project management and quality of the end product made System Pavers the right choice for us. How it works After you contact System Pavers, you will be contacted by a sales person (same as any such contractor or provider). The sales person’s job is to come out to your project location, meet with you, review your project, discuss alternatives, advise on paver systems and other improvements System Pavers can provide, advise on financing options, and (importantly) then close the deal. The sales person will use the typical tactics to try to close the deal. These include reviewing System Pavers’ contractor’s license status (you should look this up independently on your state’s contractors licensing board website) and superior bonding (System Pavers retained their $1M bonding from a prior large project where this was a contract requirement and they use this as a selling point – note that unless you have a very large value contract, you should never actually need to call on such a large bonding amount, and this is essentially a sales pitch). The salesperson will also share with you System Pavers’ warrantee which is good, but is generally limited to materials and workmanship – please read the warrantee carefully. It is similar to other warrantees in the industry. Note also that the salesperson will indicate that he/she can give you a “same day” discount if you sign the contract at that meeting. The discount is significant, and is designed to ensure you do not consider (or shop for) bids from others. In our case, we already had bids from two other contractors in-hand and so we did not need additional bids from others. System Pavers’ bid was not the cheapest, but was reasonable and the discount was helpful. We were also offered a 3-D design (to visualize the finished product) and the cost of this would be deducted from the final full price should we sign. We did not take advantage of this since we completed our own detailed design. Finally, we were offered 12-month interest free financing which we took advantage of. Our salesperson was Scott Issersohn. After you sign the contract, a pre-meeting is arranged with the Project Manager that will administer construction. At this pre-meeting, we met our Project Manager, Javier Rodriguez who was outstanding. Sales Person Scott Issersohn was helpful, particularly in suggesting that we visit the paver manufacturer's facility in San Martin - so we could see the pavers installed ourselves so we did not need to rely on the catalog photos. This was very helpful since the pavers did indeed look different in the field and we ended up choosing different colors and a different pattern than what we initially chose out of the catalog. Also, we wanted a unique fire pit and Scott tried to help us with the materials System Pavers would provide. He did a good job with specifying the block sizes, but his knowledge of how the pit would be constructed, and burner pan supported, were a little out of date (our plumber and Javier got this figured out and built correctly). Scott took the time to listen to us and understood our issues and concerns, but was certainly focused on getting his sale completed. Scott knew we were discussing the project with multiple paver and renovation companies and kept in contact. He met his scheduled appointment times. Project Management (During Construction) Ours was a complex project. As part of the project, we needed gas, electrical, and water lines installed throughout the work area. The entire backyard was a maze of utility lines serving different purposes, and the utility work needed to be completed prior to, and in conjunction with, paver subbase preparation and compaction. In addition, access to our backyard work area was limited by pedestrian access gates that prohibited large equipment, and all trenching was by pick and shovel. The excavation, backfill, ground leveling, subbase preparation, paver layout and installation had to be precise and correct. The pavers are fantastic. The workmanship was outstanding. The finished project is beautiful and exceeds our expectations. The crew worked through the peak heat wave of this last summer and maintained steady progress throughout. The crew was hard working, always on task, and did a great job. Everyone on the crew was very respectful of our property, neighbors, and our family who was living and working at home the entire time of construction. Problem Resolution During Construction I am a civil engineer and have spent a career in design and heavy public works construction - I have experienced every type of field problem, contractor approach, and construction issue imaginable. I immediately noted that our Project Manager, Javier Rodriguez, was extremely competent, attentive, responsive, and solutions-oriented. He instantly addressed any potential issues and resolved problems on the fly - before they became issues. He was very proactive, knew precisely what issues were likely to arise, and got out in front of them. He kept my wife and I fully informed at all times. I was very impressed with Javier. System Pavers, you have a REAL GEM working with you in Javier Rodriguez. He is the epitome of customer service and satisfaction in a difficult and highly competitive field - do NOT let him go. Project Manager Communication Javier Rodriguez remained in constant contact from the moment he was brought on board. He was extremely attentive, responsive, and proactive in his communications. He took the time to really understand our needs and understood we expected very good communication. Javier could not have done a better job keeping us informed, double-checking every important detail with us, and remaining available weekends, evenings, and anytime we needed to reach out. He was also very proactive in communicating with us, and understood what needed to be communicated and how best to reach us. He was onsite in-person as frequently as needed, and he kept us informed via phone, text, facetime, email, and other forms as needed. We were very truly impressed and extremely grateful for Javier's effective communication. Project Schedule The project was delayed significantly due to the inability to lock down our own plumbing and electrical contractors. Responsibility for such contractors was ours as owners, not System Pavers. System Pavers' salesperson was anxious to get us under contract before we had these other contractors lined up, such that the resulting schedule estimate at the outset was very unrealistic. Clearly, as owners, we wanted to be sure the overall scope was understood and agreed-to before we signed with anyone. As the owners, we made multiple attempts at securing contractors to do this work. It was not until System Pavers' Project Manager Javier Rodriguez came on board that he was able to recommend good contractors that he had worked with in the past - and they were great. Once Javier was able to assist with this, additional time was required to secure permits for the sub-contracted work. This took a few weeks, but was not a problem. Overall, the timeline was significantly longer than was suggested by the System Pavers salesperson, but was appropriate for the scope of the work (and as described above, we were benefitted by Javier's assistance in selecting and managing electrical, plumbing, and water contractors). Additional Comments System Pavers' advertising indicates they can provide custom BBQs and fire pits, landscape lighting, etc. However, by their licensing and services, they cannot install gas and electric utility lines and fixtures. These of course are required for all/many such outdoor features. System Pavers should consider establishing relationships with qualified electrical, gas, and water/plumbing contractors to perform the work required to provide full-service installations for such features as a General Contractor. An alternative would be to at least establish a list of such licensed contractors and providers for your customers to be able to access for successful projects (ours was so successful because of the good working relationships our Project Manager Javier Rodriguez had with good contractors). Another recommendation is to consider construction methodologies and per-foot trenching costs. Our trenching cost was about $49/foot which is very high. I assume this is because the work was done entirely manually by pick and shovel. A trenching machine (e.g. Ditch Witch) is inexpensive and very quick. We would have benefitted by use of a trenching machine in both cost and schedule

  Karen S.
• 5.0

  (26)

  Real Handy Handyman

  Oakland, CA

  

  

  Super Service

  Award 2020

  

  
  Business Description:

  We have a 10 year experience in Handyman work, serving all around the bay area. We will always put in all our effort to give our costumers 100% satisfaction. We like to build good relationships with our customers. We do free estimates with no obligation to proceed.
  Recent Review:

  5.0

  Everything was fixed/replaced as needed. Great service.

  Arleen M.
• 4.8

  (6)

  Champion Plumbing Co.

  South San Francisco, CA

  

  

  Super Service

  Award 2020

  

  
  Business Description:

  We have the experience and the dedication to bring your dreams to reality! We guarantee your satisfaction, and we won’t leave until the job is done right. Call or click to schedule a free estimate today!
  Recent Review:

  5.0

  Mike responded right away to my request and came over the same day to check it out. He unclogged the pipe and did the inspection with the camera. I do need to replace the terra cotta pipes but Mike gave me a few options to maintain the flow for now so I can do the replacement when I'm ready. He is very knowledgeable and I never felt like I'm getting pushes into repairs. I would recommend him for all your plumbing needs

  Yelena K.
• 4.8

  (495)

  AppliancePartsPros.com

  Cleveland, TN

  
  Business Description:

  Since 1999, we've helped millions of people save money and fix their broken appliances quickly by providing quality parts and free repair help. 365 days to return any part. Amazingly fast shipping. It's better with the Pros!™ Avoid costly service calls - visit us at http://www.appliancepartspros.co
  Recent Review:

  5.0

  Worked great. Good price, fast shipping. Fit like a charm.

  Alan T.
• 4.5

  (196)

  Magic Plumbing

  San Francisco, CA

  

  

  Super Service

  Award 2020

  

  
  Business Description:

  Since 1980, Magic Plumbing has been serving San Francisco and its surrounding areas in all its plumbing needs! If you are looking for a plumber with same day service, leaves no mess, has straightforward pricing, and promises satisfaction guaranteed, than Magic Plumbing is the plumber for you. Call now to make an appointment
  Recent Review:

  5.0

  Angel and his associate did a great job.

  Dennis S.
• 4.6

  (60)

  The Home Doctors Inc

  Novato, CA

  
  Business Description:

  The Home Doctors specialize in all aspects of home repair and remodeling
• 4.8

  (236)

  Heise's Plumbing, Inc

  San Francisco, CA

  
  Business Description:

  Owner operated. 7 employees. Uses subs for remodeling. Cost is determined by the job.
  Recent Review:

  5.0

  Everything went well. The faucet required a part to be ordered so they scheduled a repeat visit to fix that. They didn't take money for the job until it was completely finished.

  Linnea J.
• 3.9

  (215)

  Sears Appliance Repair

  San Francisco, CA

  
  Business Description:

  Sears Home Services is America’s #1 appliance services provider. Our thousands of experts based throughout the U.S. deliver guaranteed quality and workmanship. We work on most makes and models whether they were purchased at Sears or not. We take care of your house so you can enjoy your home. Only Sears offers 3 unique ways to save on appliance repairs! 1. Standard Repair Service + 90 Day Guarantee • Cost is provided after technician diagnoses the problem • 90 day guarantee on parts a..
  Recent Review:

  5.0

  It was okay, he was a gentlemen. I was happy.

  Rose E.
• 3.9

  (10)

  The Fireplace Element

  Mountain View, CA
  Business Description:

  Additional emails - thefireplaceelement@yahoo.com, info@thefireplaceelement.com. Additional contact name - Corinne Pluska.
  Recent Review:

  1.0

  Share review Embed review Write an update Edit review 5/22/2020 The fireplace technician failed to install the code required sheet metal stop at 10' intervals, in the chimney flue piping system. This meant that we had to open up and rebuild the wall again. This meant another site meeting with the structural engineer, etc., etc. $$$$. This was a standard building code requirement that they did not follow. The county inspector required that this be dealt with, so the fireplace element sent out its tech again. When the tech arrived to install the sheet metal stop, he complained that my contractor not left a tall ladder. A fireplace flue installation tech who does not bring a ladder - unbelievable! "Great," he said when I told him that they had not left a ladder in place. After he got inside, and after complaining, he said he didn't need the ladder! So I have to pay my contractor and pay the structural engineer more money because the fireplace tech didn't do the job right the first time. I told the tech this, and he told me to "go **** yourself." I'm waiting to see if Corrine takes any steps to deal with this extra money her company has cost me. I will update this review for any further activity

  John S.
• 3.9

  (460)

  Sears Appliance Repair

  Murrieta, CA

  
  Business Description:

  Sears Home Services is America’s #1 appliance services provider. Our thousands of experts based throughout the U.S. deliver guaranteed quality and workmanship. We work on most makes and models whether they were purchased at Sears or not. We take care of your house so you can enjoy your home. Only Sears offers 3 unique ways to save on appliance repairs! 1. Standard Repair Service + 90 Day Guarantee • Cost is provided after technician diagnoses the problem • 90 day guarantee on parts a..
  Recent Review:

  1.0

  The refrigerator went out in July 2018, I hired another company in January 2019 to finish the repair. They made one trip, my refrigerator was repaired.

  Edward H.