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Recent Oriental Rug Cleaning Reviews in Portland

  • BenchMark Restoration & Cleaning
    5.0
    Technician was professional, efficient and courteous. Called when he was on his way. He kept me informed about the process and progress of the work. He also gave me information and tips on good maintenance practices for carpet and hardwood floor care for the future. New home move in with no furniture. 2,600 square ft. home with stairs. Cost: $505.0
    Joan H.
  • BenchMark Restoration & Cleaning
    5.0
    Very Well! Thought these guys did a great job, friendly, but very professional and got the cleaning done in a very reasonable amount of time. Would definitely use Benchmark again.
    Josephine B.
  • BenchMark Restoration & Cleaning
    5.0
    Originally they were scheduled to come on Saturday. This was to be a surprise for my wife who was away on a week-long business trip. About 15 minutes after they were scheduled to be here, I received a call saying they had just gotten an emergency call for water removal of a 12-unit apartment with massive sewage back-up/flooding. They asked if I would be willing to reschedule and of course I agreed. I am not sure what choice I had, but the formality of calling and asking was nice in a difficult situation. Unfortunately they were not able to reschedule until the office opened, and instead of calling me, I had to call them. It took a while for the person on the phone to even find my records, and it did not feel like they were extending any extraordinary help for my significant inconvenience. The crew chief had said that he would "do something for me, like add a service for free" but when I rescheduled, his crew was not available for two weeks. So it was just like an ordinary call for the crew that came on Tuesday. I was surprised to find out that I would have to pay an extra $100 or so because I am in "Zone 2", even though I live just 30 minutes from downtown Portland, 15 minutes from Tigard, just over the county line in Newberg. Apparently the company is located in Washington, although the post made it sound like they were in the Portland area. Still, I agreed. . . They were generous in helping move the easily moveable furniture (even moving some extra Legos that my son had neglected in his incomplete preparation of his room). The instructions had been to vacuum everything before they came, and we had completed all but the bedrooms, twice--once on Friday and again Monday. They were more than fair in helping out by moving some smaller things we really should have foreseen the need to move. (Moving stuff is a challenge because I am in a wheelchair). They first did UV light inspection and found four spots that showed past urine. These were no surprise, as we recently got a new dog that has worried the cat which has shown his displeasure in a very cat-like way. The cleaning was extraordinarily apparent on the upholstery, as their half-cleaned picture showed. It changed the operating color of the couch! Instead of light tan, our couch is now a gleaming off-white! All told, the two-man crew was here for four and a half hours. To be clear, I knew and authorized all the charges before they began work, and I could have just stayed with the Angie's deal. It is also clear they make their money from the extra services, doing a polished job of presenting them in a way that made the original offer sound completely insufficient. So instead of $295 my overall bill was closer to $1200--I don't know if the 15% discount was applied for the additional services. In the end I received what seems to be a thorough deep cleaning of all the carpet in our house. It also appears they salvaged a sleeper couch by removing the strong urine odors that had easily evaded our extensive use of Nature's Miracle in repeated dosings in the past. We have high quality carpet with rubber pad so it was certainly worth the investment to prolong the life of the carpet. I would do it again, but would seek out someone who would not charge extra for coming here, just 20 minutes from Washington Square, hardly an exotic destination, a block from 99W, literally less than 2 miles from the Washington County border. It will take some time to determine how well their deep-cleaning and odor prevention works. When I asked about their guarantee, they said they guaranteed that they removed all of the urine--they stopped short of guaranteeing the odor would be gone. Given the grade inflation of Angie's List, I gave them an A for the job. In a more rigorous grading system, they would have lost points for the rescheduling and for the apparent lack of understanding of the disruption to our household by having everything in the house off the floor for four days. The lack of a clear printed schedule of services (everything quoted verbally) would also cost a few points, as would the extra travel fee. They would have received bonus points for their overall appearance and professional demeanor, as well as their promptness in being able to reschedule after the first cancellation. They also would have scored extra points for their willingness to be flexible in helping to move some things off the floor. Overall it was probably a fair price for a high-end product. I would not have paid $1200 for carpet cleaning at the outset, but the Angie's Deal hooked me in, while extra services ballooned the total bill
    Roy G.
  • BenchMark Restoration & Cleaning
    5.0
    I scheduledthe appointment with Bobby Jo to have someone come out and clean our carpets. She was very helpful and knowledgeable about the process and great to deal with. Jeremiah came out to clean our carpets and rugs, and was very professional and extremely knowledgeable. This was the first time we have had our carpets cleaned and he explained everything he was doing thoroughly, and took great care in moving furniture and other items. He completed the job in only a few hours and everything looked amazing when it was all done. A great experience from Bobby Jo setting up the appointment to Jeremiah doing the cleaning. We will definitely be using them again and recommending them to our friends, and neighbors
    Rob & Julie H.
  • BenchMark Restoration & Cleaning
    5.0
    Successfully removed some difficult stains. Everything looks clean. No unpleasant odors. Would recommend this company.
    Edith P.
  • BenchMark Restoration & Cleaning
    5.0
    We utilized the services of BenchMark Restoration & Cleaning shortly after we purchased their Big Deal coupon. The service went well.
    Thomas T.
  • BenchMark Restoration & Cleaning
    5.0
    I had hired a different carpet cleaner from Angie's List and paid nearly $2,000 in an attempt to resolve a cat urine odor problem. When the other service provider failed, I called Benchmark. They responded promptly. The service technician was professional, kind, and beyond helpful. Unlike the first company, he used the black light he brought. Before we'd finished the first floor, it was apparent to him the cost of cleaning the carpets far exceeded the value of the carpets. The first company should have advised us of this at their pre-inspection. My sincerest gratitude to Benchmark for having the expertise and scruples to not accept a job that would not be in the consumer's best interest. The technician spent a great deal of time with me, even after determining the job would not be appropriate for Benchmark, continuing to check the house, giving advice and educating me. He suggested I go with hardwood floors, explaining how new carpet might not be a good investment of my money for various reasons that made a lot of sense (all that checked out with hardwood flooring experts I hired independently). It was obvious he knew so much more than the first provider (the first provider has quite an impressive profile on Angie's List). I could have been out even more money, but instead was sent someone I could trust. I can't thank you enough...I highly recommend this company, and if I ever need my area rugs or upholstery cleaned, I'd never consider any other company...the technician drove from WA through Portland, to my suburb at least 20 miles west from Portland, spent over an hour with me, and refused to accept any money for a service call or even travel expenses even though I tried to insist...total class act all the way around!
    KIMBERLY V.
  • BenchMark Restoration & Cleaning
    5.0
    Fast response and thorough explanation of services during the quote. The owner got on the line to clarify a question. The technician, Jeremiah was knowledgeable and professional. He explained what and why re any potentially difficult stains. From reception to completion an excellent job.
    Sally W.
  • BenchMark Restoration & Cleaning
    5.0
    WOW these carpets haven't looked this good since I bought them years ago. OH the brilliant colors, OH the neutral odor. OH I am so happy with them.
    Alicia B.
  • BenchMark Restoration & Cleaning
    5.0
    I own a 5 x 8 oriental rug that I bought at a garage sale 8 yrs ago. It had been cleaned when I purchased it and had residual stains. I took it in to be cleaned knowing the stains would still be there. The stains are barely visible, the colors are vibrant and the carpet looks the best ever.
    G.Gary F.

Last update on July 10, 2019

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