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McFarland's Carpet Service

Carpets or Rugs Clean at Home, Carpet Repair, Refasten, or Stretch, Carpets or Rugs Clean Offsite,

About us

McFarland's Carpet Service has been family owned and operated since 1947. Your oriental rugs and carpets are not just art treasures; they're also very valuable investments. They must be stored and cleaned properly to maintain the rug itself and increase the value. That's why you want a rug cleaning specialist that will take care of your rug and not a "carpet cleaner".

Business highlights

90 years of experience

Services we offer

Carpet & Fine Oriental Rug Cleaning. Restoration services. Oriental rug sales and Carpet sales. Machine Binding, fringing and surging of carpet.

Accepted Payment Methods

  • CreditCard
Reviews
4.853 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
91%
4
4%
3
2%
2
2%
1
2%
Showing 1-25 of 53 reviews
Kristen S.
Mar 2023
1.0
$620
Perhaps the most terrible customer service Ive ever experienced from a company. Brought our Persian rug to be repaired (tassels needed to be redone). The first thing when we dropped off the rug the owner and his son say "I wouldn't pay $80 for this piece of s***". We took it with a grain of salt because some people lack social intelligence and it's not worth arguing. The owner confirmed that the tassels will be redone and quoted us $620. Fast forward 2 weeks later with no updates, I called and asked if the rug was finished. Apparently it was. I picked up the rug and when I unwrapped it, the tassels had not been touched at all. I called in to which the son answered. I asked if they had possibly missed the tassels? He became extremely defensive saying I needed to bring the rug in and ask his Dad. I asked if I could just speak to him on the phone as I live 45 minutes away. Turns out his Dad is "in the middle of no where in Mexico". The son then said "You'll get your refund and never call back here again" and hung up the phone. I had my husband call because maybe I upset him? Turns out the son might have anger problems because again he said to my husband "I'll call you whenever I feel like it" and hung up again. Keep in mind this guy is probably in his late 30's. He shouldn't be in charge of customer service if he has issues. I've attached photos of their "work". They also keep their dog in the shop which jumps on top of and sleeps on all of their rugs for sale and the clients rugs.

Janet H.
Aug 2018
5.0
Yes, I recommend this pro
Brilliantly! The owner came, and gave us same day service and did a wonderful job. We had had the carpets cleaned that morning and they had stretched terribly.

Brenda L.
Aug 2018
5.0
Yes, I recommend this pro
$250
Excellent work! We hired another company to clean a deep pile rug that had dog urine on it and was ripped off. McFarland cleaned it perfectly with no smell or residue. It looked and smelled like a brand new rug. Would highly recommend McFarland.

Judy V.
Jan 2018
5.0
Yes, I recommend this pro
$645
I was very pleased with the results. The rug had not been cleaned for 20 years and was very dirty and full of stains. I was fully prepared to be told that there was only so much they could do. But when it arrived only 2 small stains remained which were really not very noticeable. The cleaning was much better than I hoped for. A great job! The only negative was that the cost of pickup & delivery was $125 which I thought was a bit steep. But I knew the cost going in and there were no surprises.

Annette D.
May 2017
5.0
Yes, I recommend this pro
$400
Very well. They were very knowledgeable and informative about their services.

Bill L.
Mar 2017
5.0
Yes, I recommend this pro
Floors look great. Showed up on time and were polite and thorough.

Jacqueline U.
Mar 2017
5.0
Yes, I recommend this pro
$358
Very professional

Joe B.
Dec 2016
5.0
Yes, I recommend this pro
unknown

Barbara M.
Aug 2016
5.0
Yes, I recommend this pro
These are area rugs that go into their carpet service place for cleaning and then they deliver them back. They're very professional and they're very upfront about their pricing. The price of cleaning the rug is based on its size and they will let you know if they anticipate problems with cleaning the rug. They also let you know how far out it's going to take to get your rug back to you. So it's not an overnight thing. It's at least three weeks and it could be more, depending on how busy they are.

William N.
Aug 2016
5.0
Yes, I recommend this pro
unknown

Linda B.
Jan 2016
5.0
Yes, I recommend this pro
unknown

Walter A.
Dec 2015
5.0
Yes, I recommend this pro
$300
unknown

Barbara L.
Dec 2015
5.0
Yes, I recommend this pro
$500
.

Robert B.
Apr 2015
5.0
Yes, I recommend this pro
$150

McFarland was recommended by the seller when we bought Tibetan wool rugs several years ago and I have used them to clean these rugs every year or two.  The service has always been excellent.  When I spilled coffee on one of the rugs last year I promptly took it to McFarland.  They worked on it immediately before the stain could set, with great results.  I will continue to use them for their care of quality rugs and their good service. 



Debbie N.
Apr 2015
5.0
Yes, I recommend this pro
$150
unknown

Mary J.
Feb 2015
5.0
Yes, I recommend this pro
unknown

Dianne C.
Jan 2015
5.0
Yes, I recommend this pro
$900
unknown

Robert’ C.
Jan 2015
3.0
$500
unknown
Response from McFarland's Carpet Service
"Thank you for using our oriental rug cleaning service. McFarland's has been cleaning rugs at this location for over 70 years and while the neighborhood may have changed, our professional service and cleaning results have not. We are a family owned local business offering the best price in the valley for hand cleaning of oriental rugs. In the first step of our process, we have a large machine that dusts the embedded dirt out of the rugs before they are cleaned. At the end, we have a large carpet wringer that presses out most of the clean rinse water after our hand washing is completed. The rugs are then dried overnight in our temperature controlled dry room. These two custom made pieces of equipment were very expensive, but these items make our meticulous cleaning process unique in the valley. In fact, there are only about 30 rug cleaning plants in the United States and we our proud that ours is one of the oldest and most established in the nation. We offer tours to any customer who expresses an interest in the cleaning process. This tour may have made your understanding of the process a little easier. The rugs are actually cleaned with a combination of detergent and fabric softener. Customers who are chemically sensitive occasionally request to use their own brand of laundry detergent. We are happy to accommodate any reasonable customer request. We have many rugs in our facility as some customers trust us to meet storage concerns and we wash over a hundred rugs every week individually. All of the rugs in our facility are wrapped in plastic after they are completed and stored in a secure location until returned to our customers. We are properly licensed and insured for loss and assume full responsibility for the rugs in our care. We guarantee our cleaning service is of the highest quality and ask any customer who is not happy to return immediately to have their rugs cleaned again at no additional cost."

Laurie P.
Jan 2015
5.0
Yes, I recommend this pro
$275
The staff were very professional and gave me an estimate on work. The rug came out looking great. The company was very busy at the time and I was in a hurry to get rug done because of a move so I paid a nominal rush fee and it was ready in a week. I would recommend them to anyone.

Mary M.
Nov 2014
5.0
Yes, I recommend this pro
$200
They did an excellent job removing the stains and odor.  The carpet looks beautiful!

ALBERT R.
Sep 2014
5.0
Yes, I recommend this pro
This was the second time they came out. They are fast. He is very good. They are on time. They are easy to work with. He understands that your supposed to fluff carpet after you clean it.

Kathleen B.
Aug 2014
5.0
Yes, I recommend this pro
$2,000
Awesome service. They moved the furniture and laid the rugs. They promised 2.5 to 3 weeks turn around but delivered in 2 weeks to the day! All three rugs look beautiful. They picked up and delivered when promised.

Robert W.
Jun 2014
5.0
Yes, I recommend this pro
$120
unknown

Annie F.
Feb 2014
5.0
Yes, I recommend this pro
$200
I brought the rug to their shop to be cleaned. They had the rug for a couple of weeks which was in the time frame originally specified. I was referred to them by a different company who said it would be better because McFarland's would be able to dip the rug to clean it. They were awesome to work with.

Philip M.
Feb 2014
2.0
$345
He was to clean and rmove frienge. What he did was clean and replaced frienge.
Showing 1-25 of 53

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

McFarland's Carpet Service is currently rated 4.8 overall out of 5.

McFarland's Carpet Service accepts the following forms of payment: CreditCard

No, McFarland's Carpet Service does not offer free project estimates.

No, McFarland's Carpet Service does not offer eco-friendly accreditations.

No, McFarland's Carpet Service does not offer a senior discount.

No, McFarland's Carpet Service does not offer emergency services.

No, McFarland's Carpet Service does not offer warranties.