Started by sending an email asking someone to contact me about a 46-year-old slider that needed repair, not replacement. (Among all the Angie's List companies under the window/glass/door categories, they were one of only two that looked from their description like they specialized in repairing windows and doors, versus replacing them; this was a huge factor in selecting them, since I don't have $4,000 to $5,000 to spend on a new 8-foot door.) After 48 hours without hearing anything, I gave up on that route and called the office directly. I did find their lack of response a little odd, since their website was so informative and they had a "contact us" button. For the record, their site was easy to navigate and use; however, they do need to check their email more frequently. Anyway, when I called, I was told there was a week's wait for service because they were so busy; since the door was secure and the glass in the frame intact, I agreed to wait and scheduled the appointment. Was also told there was a $68 fee to come out, which would be applied to the cost of any work performed. All their phone staff were very courteous and professional. I received a confirmation call the day before and another one the morning of the appointment; the tech also called me when he was 15 minutes away from my house. I was the first appointment of the day and he arrived by 8:30. The work was performed quickly and efficiently; the tech was very professional. When he finished, everything was tidy. In addition to the glass service, he replaced the rollers, adjusted the track and did a little work on the lock to make the door open and lock more easily. I didn't know I needed new rollers when the service call was entered, but he had the parts on his truck. He also gave me some advice on how to maintain the track on which the door slides to get maximum life out of the rollers. The final price was a few cents under $199, including the $68 fee. Given that a new door to fit an 8-foot opening would have cost me thousands of dollars, needless to say, I was delighted. I would definitely use them again.