Samsung Tablet Repair in Ashburn

The provider did not offer any instructions on how to use the tablet, and the tablet did not come with instructions. The provider did not suggest a website to obtain instructions. I was not impressed with this part of the service and soon became extremely frustrated trying to get the tablet to connect to the internet. After trying for several days off and on, I returned the tablet to the store. Their return policy worked just fine and that's the only good feeling I ended up having.

Cameron Jones provides prompt, professional services that are essential for IT users of large and small businesses as well as essential home needs for the independent consultant. We've been relying on Cameron to keep us secure and up to date for all our computing needs and recommend him without reservation. Superb service!

I needed a Samsung TV repaired for my mother. Samsung wanted us to ship it out, Geek Squad wanted us to purchase a service plan, etc... Paul was extremely helpful explaining the diagnosis, professional and courteous through the whole process. The TV was fixed in under the estimated time and works like new. Even my mother was surprised at how fast and what a value he provided. Thank You so much, Paul. PWS will definitely be getting our referrals.

Both times the tech was friendly and supportive and was able to address my problem in a timely manner. I felt the price was very reasonable for the service I received.

They're the ones that we bought the computer from originally and we decided to go back to them. It turned out that there was nothing really wrong with the computer. It's just with our internet provider. I liked their price and they have a large selection of any kind of electrical system that I would need. They have all kinds of stereos, computers and tablet as well a cellphones, kitchen appliances and large appliances. It's a large selection to choose from depending on your income and what you can afford. They're nice and they're about half an hour from home. It's not really close but it's not really far either. The salespeople have been very good to us over there.

Perfectly as usual. We have been working with Cameron for 10+ years and he is amazing! In addition to total familiarity with all ICT systems, in terms of supporting and improving and servicing and fixing problems, he also helps with connectivity and other internet-related issues (including phishing and other attempted malware) and he will work with you to determine best solution for needs, such as new computer, printer, laptop, etc., providing options and recommendations. He is friendly and easy to work with and incredibly reasonable!! You could not possibly find anyone better!!

The provider failed and refused to return our ASUS Google Nexus 7 and $53.68 to us, and has repeatedly misled and/or lied to us about the state of their repair efforts. We contacted them on 1/30/14. Our device had a cracked screen. They said they would order the repair part, and we provided 1/2 the repair price ($53.68). In early March, they said the part had arrived, and we dropped off the device. What has followed is 3 months of broken promises, lies, and unconscionable business behavior. And we still don't have our device back - and they still have our $53.68. We attempted to contact them a few dozen times, through e-mail messages, phone messages and visits to the Manassas VA shop. Every visit was made during their advertised business hours, but the shop was closed every time. With only a couple of exceptions, they failed to return any of our voice mail messages or respond to any e-mail messages. On the very few occasions when we did make contact, they added insult to injury. One time, they told us the device was ready for pick-up and that someone would be at the shop until 6:00. We arrived shortly after 5:00 to find the shop locked and no one answered our knocks on the door. Another time, they said they would mail the device to us, unrepaired, and return our $53.68. That was over a month ago, and prior to many more unsuccessful attempts by us to reach them. After we complained on provider's Facebook site, we received an e-mail message from a representative of the provider, a Michael Hivnor, on 5/28, stating that he would contact us to discuss this matter. He failed to contact us, however.

The experience with this company has exceeded our expectations! Ed has been so helpful with some subsequent problems our grandmother was having (these problems stemmed from her not understanding the technology of the tablet.) He made a few follow-up visits to her and didn't even charge us for them! He again showed her how to access her email and helped her send a couple of emails. He was very patient and he stayed until she seemed to grasp what she was doing. Ed has been a Godsend since we don't live in the area and our grandmother was so disappointed after she lost her Webtv service which she had always used for email. Now she can continue to email her friends and family. She is 99-years-old and doesn't get out much, so this has been such a blessing. Thank you again, Ed, for providing such a valuable service and giving us a terrific price and for going out of your way to make sure she is doing o.k. with the new technology!

Kyle added the correct email access details that keep the IPAD updated. He also updated the IOS to the current version. He taught us how to add music and photos by getting the PC to recognize the IPAD when it was connected to the PC. He saved us many hours of research. His service is well worth the price. JAH

Immediately responsive, patient, and thorough. He spent over 3 hours on this project and I have considerably improved peace of mind. Particularly recommended because it is not always easy to find Mac help outside of the Genius Bar.

Overall it went well. Everything was completed and discussed in a language that was easy to understand. (no geek speak) and they were very personable. They listened to what we wanted and clearly communicated what they proposed and then after agreement was reached on their proposal they did it. All in all it went Great!

Ryan came out to our house at 8 p.m. the evening before Thanksgiving, Nov. 21, to diagnose my wife's laptop problems. He was on time and very courteous. He recommended her Toshiba laptop needed a new keyboard and it could also perform faster with additional memory. He quickly found some available Toshiba keyboards online and gave us an estimate of $15-$20 for a new keyboard. He said we could purchase the additional memory from MicroCenter or Best Buy and showed us how to install the additional memory to save some money. We asked him to order a new keyboard and the additional memory, as I felt uncomfortable installing the memory myself based on past bad personal experiences installing additional memory chips years ago. He ordered the keyboard after he left our home and informed us that it would be coming from China so it might be 10-14 days, but that he would keep us informed. On Dec. 9 he called at 11 a.m. to say the keyboard had arrived and asked if he could install it that afternoon before 5 p.m. We made arrangements for him to install it at 4 p.m. He was on time. He replaced my wife's keyboard and installed the new memory chip in less than one hour. The keyboard now works great. My wife was thrilled that he works evenings and weekends, was in our home for a total of one hour for both visits, his charges of $95 were very reasonable for on-site computer repair in the customer's home. We will definitely be using Computer Geeks VA for future laptop and tablet repairs.

Overall it was a great experience. Steve and his team showed up at my home exactly at 9:55 for my 10am appointment, i was very pleased that they arrived a little early. Steve gave me an honest estimate for the overall cost of the tv, mounting and hookup. After giving me my estimate and deciding on the best tv, he went immediately to pick up the tv and came directly back to finish the job. I left them to work and when I came back, everything was put up exactly the way I had asked and it was like they weren't even there. My home was actually cleaner when they left! The best part was that Mr. Usatin patiently showed me how to use all my new equipment and even showed me how everything works. The AV Team was very professional and helpful, I was very happy when they left.

See above. One recommendation: getting a better phone system in which a customer can easily access a real person.