My initial review of this company was very poor. Our order was delayed several times, and every time I phoned, asking to speak to a manager, I was referred back to my salesman. To Quality Window and Door's credit, my initial review prompted a visit by the owner of the company, Nick, who wanted to get some bearings as to what went wrong with my order. Nick impressed upon me that he wanted to make things right, and he promptly got about the business of doing so. We've had a lot of work done on our fixer upper over the fifteen plus years that we've lived here, and I have come to understand that, ultimately, we live with the product. Things often can go wrong, especially in a COVID world, but when the product is excellent, all things that go wrong can be easily forgiven. The storm doors that Quality Window and Door provided us are of exquisite quality and craftsmanship. They are far beyond anything that Lowe's or Home Depot have available to the public - even via their special orders, and I am overwhelmingly pleased that we decided to use the company. Based on our experience with the delays we had on our order, I thought I couldn't enthusiastically recommend Quality Window and Door to friends and neighbors who would inquire, but based on the products we've received, I've changed my mind. In fact, I have decided to contract the company again to replace the Home Depot (special order) storm door that we had installed, years ago, on our front door!