In two words: highly satisfied Here's what we needed done: a) Fix all cracks in mortar of patio wall b) Fix stone steps that had sagged like 3 inches away from the house c) Repair entire walking surface, which had begun to sag in spots and whose mortar was half gone. The total job involved pulling up all the pavers, destroying the entire existing foundation, pouring a new foundation (including a 16" pit of concrete below the foot of the steps: "those steps will never move again" we were told), laying the pavers back down (including new ones to replace the 50% of ones that got broken when pulling them up), deconstructing the steps, reconstructing the steps, recapping the patio walls and repairing all mortar cracks in the patio walls. They ended with an "acid wash" which brought out the color in the stone as if it were brand new. We interviewed 4 different companies before hiring Mottern. While their prices were highest, the margin was small (about 5% above others), but well worth it. Highlights: - Jeff Mottern spent 2 hours with me during the estimation process, discussing what we needed done, offering solutions, and generally making me comfortable that this company knew their stuff - They wrote up a detailed contract with exact prices and services to be performed - They estimated one start date, but then when I signed the contract they tried to move it to two weeks later. When I explained that this would overlap with my time out of town they worked with me to find another start date that was within a few days of the original estimate. - The workers were phenomenal. Working in 95 degree weather from about 7 am until late afternoon. A crew of 3 was always on site. Half the job was deconstruction, the other half re-construction. When it came to re-construction, they brought in a new crew member who must've been a master mason, because his stonework was impeccable! - Because one issue was steps sagging from the house (letting rain get in and rot wood), they arranged for a carpenter to come in, mid-job, and repair the rotten wood between stair-deconstruct and stair-reconstruct. - They had to work around existing lighting and electrical cables that ran under and through the existing patio, and did so without any issues. For the sake of being genuine, if I had to find one flaw it was that, as I had concerns or questions throughout the job, it sometimes took 1-2 days before I got an answer back from Guy (their "answer guy"). Thankfully this didn't lead to any issues, but it would've made me less nervous to have immediate responses. In the end, we are thrilled with the work they did, and would recommend them for any masonry work.