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Water Fountain Repair Reviews Near You
The Pond Doctor
Mark and his guys were great. It did take a while to get in touch with them initially, but that is because I was calling during a very busy time of year, so if you don't reach them immediately, just keep trying. The guys came on time, did a great job eliminating the leak in my pond and rebuilding a nice looking waterfall. I would definitely hire them again. The B rating on price is only because I am used to hiring someone who used to repair ponds for fun and charged hobbyist prices. Unfortunately, he passed away recently. Mark's prices were right in line with the other professional pond companies, I just had sticker shock because I was not used to hiring a water feature professional.
- Sid S.
Heidelberg Fountains & Ponds
Same-Day Service Saved the Day! Thank goodness for Bjorn Neumann, owner of Heidelberg Fountains and Ponds! The Rotational Ball Output part, a very key part, on my Aquascape pond pump broke the day after I had cleaned it. As such, the pump could no longer send water to the pond filter. I was worried about the impact on my numerous koi before the weekend. I contacted Bjorn this morning and asked if he could work me into his schedule today. He squeezed in this urgent repair and provided same-day service. More importantly, he was familiar with the pump, a good one, and knew the weakness of this particular connection. So, he provided a superior, more durable, replacement part that will allow me easy access to the pond pump for future cleaning. He also checked my waterfall pump’s connection and functioning while he was here. Great service, as always! I will hire him again for pond cleaning and/or repairs. Previous Review (3/6/2019) I highly recommend Heidelberg Fountains and Ponds owned by Bjorn Neumann who worked at Merrifield for 15 years before starting his own small business. I have been using his services for three years after trying many others. Bjorn offers reasonable rates and outstanding customer service. He just finished my pond’s spring cleaning and took good care of my koi and goldfish during the whole process. Most importantly, I always learn something new from him whether it is about my fish, the pond filter, tips on pond care or better aerators. He can be reached by text or phone at (703) 350-6237.
- Ruth A.
East Coast Landscape Design
From the first meeting with Mark I knew he had a true passion for ponds. His vision and my vision of what it "could" look like was the same. The house had been empty for a year and the pond looked like a mud hole...it seriously needed help. I knew what it could look like. The crew of 3 who actually did the work were professional and worked tirelessly til the last bit of light. The foreman who rebuilt the falls and stream was amazing in working with the stone, a true artist, they were all very skilled. The rest of the crew were so professional. The gentlemen who built the back retaining wall was an artist with the stone. They cleaned up after themselves, were so friendly, answered all my questions. As all the bids were competitive with Marks I chose him because of his passion and vision. From the first phone call to any subsequent communications Mark is a pleasure to work with. The pond area now is an oasis of calm and beauty. Because the waterfall was lifted we can hear the waterfall even when we are on our upper deck. I would use Mark and his company again without reservation. Mark is to return the week of 8/6 as the lights are not working in the pond and we are not sure why but I am confident Mark will fix the problem. When I emailed him to let him know the lights just stopped working he responded in a timely fashion and immediately said he would fix the problem. One of the most ethical companies I have worked with. They more than delivered on what was agreed too and obviously stand behind their work.
- Janet J.
Simpson & Company Landscape Design Inc
I was quite impressed. I have never seen guys work so hard. They were diligent and expert in their work. It was really amazing. When they had finished they planted grass seed in areas of the lawn they has disturbed and even in some areas where they had not worked! They also put blacktop along their new wall along the driveway to finish the edge where the wall meets the driveway. They spent 5 or 6 days and worked until it was almost dark each day. I highly recommend them!
- Susan P.
Mike Westwood did an outstanding job on my small pond. He drained it, found existing leaks and repaired them (this required more than one visit), cleaned the pond hose and rearranged stones to make it spray so much better. He make some important recommendations about improving the look and ecco-system of my pond. He also went to a nursery and got stones to put on the bottom which make a great improvement in how the pond looked and functioned. I really appreciated that he took such care in doing everything need to not only return my pond to a functioning level, he went above and beyond to make it look great. He made recommendations of products that I could order on line to keep my pond water looking clear and free of bacteria. I am very pleased with with the results. I plan to continue calling on MetroPonds and Mike Westwood has my highest recommendation.
- Barbara &.
Custom Stonescaping LLC
We originally contacted the company to build a waterfall in our backyard. We saw good reviews on Angie's list. One of the owners came to the house to provide an estimate. Suggested that he could provide a much broader service -- removing all of the existing work and replacing it with new patio walls, re-landscaping with new stones and plantings, our existing beds. They work began on time but in very rainy conditions. No accommodations were made because of the wet conditions even though we questioned this. The yard (grass) was severely damaged by the use of heavy equipment and they did little or nothing to repair the damage. We are still struggling to recover from that damage. They caused significant damage to our driveway by insisting on placing a dumster in our driveway instead of on the street. No preparation was made for the dumster and upon removing it we were left with significant driveway damage. Their answer was patchwork repair which remains unsightly. New planting was a significant part of the project. We were told that the plants would be brought in and before they were planted we would review them and discuss and approve. Instead we arrived home to find everything planted. The plants were poorly chosen, positioned and planted. Several have died. The work damaged some of her existing plants including a Japanese maple and redbud. When the waterfall stopped working within 3 weeks of installation it took 10 days to get them to return our phone calls. It took additional days for them go come look at the problem. Subsequently, the waterfall ceased operating properly - they did not respond to our inquiry and we instead retained the services of another more competent company that repaired and rebuilt the waterfall. It turns out that the connection from the pump to the hose had never been properly secured. We also learned that the bed for the pond had been improperly prepared. As the plants began to die we could not get a response even though the contract specified that anything would be replaced within a year. Only when we threatened a poor review did they respond and replaced a few but not all of the plants that were dead or dying. They clearly no little or nothing about plants and we question their qualifications as landscapers. In short, they were eager to take our money and once they had left the property with their last payment showed no inclination or desire to address any of their mistakes and failures. Do not hire these people>
- Valerie S.
Aquarium Services Group
It is really refreshing to receive services from a provider who takes real pride in the quality of parts and services as Aquarium Services Group does. I will NEVER utilize anyone else for this service, even if they are cheaper.
- David S.
Fountain Repair Near You
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